Best Hotel Property Management Solutions (PMS) of 2020

A full-fledged system for independent hoteliers, Cloudbeds Property Management System - also called MyFrontDesk - is suitable for all types of independent properties, small and big: Hotels, Vacation Rentals, and Hostels. It includes one of the most popular Channel Manager - also called MyAllocator - to connect your property with over 300 Online Travel Agencies and distribution partners.

MyFrontDesk is a simple but powerful solution your team will enjoy using: it's easy to check in and check out people, update prices and automatically add charges to bookings. You can upgrade the basic version of the system with modules in order to deal with more complex issues like handling group bookings or selling the same room under different room types to maximize occupancy.

Additionally, you can add PIE - for Price Intelligence Engine - to get room pricing recommendation and ensure better revenue management decisions. Aside from PIE, Cloudbeds offers a host of Add-ons including: Payment Processing, Shared Inventory & Room Allocations, Groups Management, etc that can be added for an additional fee.

HotelFriend is a new kid in the block and is quickly becoming the perfect tool for many hoteliers: offering everything a small or medium sized hotel business needs!

The platform comes with an extensive suite of modules: housekeeping, accounting, reporting, analytics, rates management, booking engine, multi-properties management, etc... While most modules are included with the suite's most basic version, called Manage, you can unlock more advanced features to build a more refined experience with the Grow and Optimize versions of the suite.

HotelFriend has developed their own Channel Management module, built on WuBook, to improve online distribution on OTA platforms. But it is the Booking Engine module that makes the whole suite shine: well designed and user friendly, you can easily setup discounts, special offers and upsell your various services. The Booking Engine integrates with Stripe and/or Paypal to allow guests to pay instantly.

The company has also released a mobile app for guest services, check-ins and check-outs, and concierge services; with its basic version included by default in all packages. Using the app, guests can conveniently order dinner, book tours, and engage in other services offered by the property.

Mews is one of the most innovative Cloud-based PMS solutions for Hostels and Hotels. It includes a ‘Mobile Concierge’ application, which lets your guests connect with you instantly. Using this feature, guests can also manage check-ins and check-outs online, allowing them to save a lot of time.

Mews offers integration with GDS and Channel Managers like SiteMinder, WebHotelier, Vertical Booking, AvailPro, HotelREZ, Cubilis, and TravelClick.

Some of the most prominent features of the tool include in-house management systems, integrated payment gateway, mobile back-office, and advanced reporting. Mews supports a wide range of languages, which is a bonus.

As of 2020, Mews powerful API allows connections to more than 400 different hospitality solutions. Way too many to list here!

Tailored specifically to the needs of independent hotels, b&bs, apartments and hostels, SabeeApp offers innovative tools that help optimize daily operation, increase online sales, handle payments, and engage with guests.

With its centralized calendar SabeeApp cloud PMS helps you easily manage reservations, invoices, housekeeping, reporting and much more. Their channel manager developed in-house and a fully customizable booking engine make online distribution an easy task.

Apart from offering excellent customer support, SabeeApp also features GuestAdvisor, which is a useful virtual concierge and online check-in tool.

Hotel Link’s Property Management System is designed for small and medium-sized hotels. It’s an intuitive, cost-effective, and simple solution that integrates with an impressive list of Channels and Payment Gateways.

Hotel Link Front Desk is an integral part of the HotelLink suite of applications including a Channel Manager and a Website Booking Engine.

In terms of features, the software comes with a rate management tool, drag-and-drop calendar, post-departure/pre-arrival email templates, and more.

There’s also social media management tools, reputation management kits, and templated websites you can manage yourself.

Aside from providing 2-way connections to all of the big OTA platforms (and many local ones in Asia) as well as several other PMS and Channel Manager solutions, what makes Hotel Link potentially very attractive is the integrations with 25+ Payment Gateways including Paypal, WeChat Pay, Stripe.

Misterbooking is a flexible, high-performance and scalable cloud-based hotel management software for independent hotels, hotel chains, groups of hotels and residences.

The Misterbooking Property Management System offers a color-coded, easy to use and simple calendar dashboard. It is fully integrated within its own integrated Channel Manager and connects to the leading online channel distributors, both OTA & GDS platforms.

Misterbooking offers a whole suite of native integrated modules, including a responsive Booking Engine, to drive direct booking from your hotel website and a Guest Experience module to improve your guest satisfaction with personalizable emails as well as pre check-in & check-out functionalities. Other modules include: Payment to pre-authorize and verify credit cards; a Restaurant invoicing module, an Accounting data export module and an Inventory management module.

elina is a popular marketing-powered property management solution (PMS) aimed at boutique hotels, vacation rentals, and serviced apartments. The high-quality solution focuses on increasing direct bookings to generate higher revenue.

While hoteliers can choose to use the standalone solution, i.e, the PMS, there's an option to leverage the complete suite, which includes a Channel Manager, a direct Booking Engine for your website, APIs, and several useful integrations to improve efficiency and revenue.

With elina, you can manage operations efficiently, increase direct bookings, and generate higher revenue. Additionally, the application can be used to manage payments and communicate with guests. All the information and insights can be used to make better business decisions.

Booking Factory has been designed for Small Group Properties and Independent Hotels. It’s compatible with different screen sizes, and comes with a flexible, contemporary, and easy to use interface. The engagement solution within the software doesn’t require much training.

Booking Factory integrates with Vertical Booking, SiteMinder, and WuBook. It even has a Trivago ‘Rate Connect’ option, payment gateway, intuitive booking engine, no locked down contracts, GDS connection, infinite calendar, free setup, and season rates.

With loads of features, this one offers everything for a professional and seamless experience.

Sirvoy works for a wide range of accommodation options, including Hotels, Hostels, Motels, Lodges, Guest Houses, and BnBs. Among popular PMS solutions, Sirvoy is one of the most cost-effective.

The platform offers two-way direct integration with Booking.com, Agoda, Hostelworld, and Expedia. You can even add more connections through MyAllocator and SiteMinder.

Sirvoy is one of the few PMS solutions allowing hoteliers to run Google Hotel Ads using the Pro version.