Best Hotel Property Management Solutions (PMS) of 2020

A full-fledged system for independent hoteliers, Cloudbeds is suitable for Hotels, Vacation Rentals, and Hostels. It includes one of the most popular Channel Managers called ‘MyAllocator’, which connects your property with over 300 distribution partners. The changes you make in the system reflect on the live website instantly.

A full-fledged system for independent hoteliers, Cloudbeds is suitable for Hotels, Vacation Rentals, and Hostels. It includes one of the most popular Channel Managers called ‘MyAllocator’, which connects your property with over 300 distribution partners. The changes you make in the system reflect on the live website instantly.

Additionally, you can add PIE, a price intelligence tool, to ensure better revenue management decisions. Cloudbeds offers a host of Add-ons like: Payment Processing, Shared Inventory & Room Allocations, Groups Management that can be added for an additional fee.

Small to Medium Hotels, Hostels, and Vacation Rentals. It is a powerful system with a fast and integrated Channel Manager and simple but elegant Booking Engine.

Starting at €90 for the all-in-one solution including PMS, Channel Manager and Booking Engine - for a few units and for the most basic package. Price increases depending on the property size, number of units and functionalities. Modules like PIE can be added for an additional fee.

MyAllocator | AdsHotel | Lightspeed | Sage | Zapier | TrustYou | Stripe | Paypal |

HotelFriend is a new kid in the block and is quickly becoming the perfect tool for many hoteliers: offering everything a small or medium sized hotel business needs!

The platform comes with an extensive suite of modules: housekeeping, accounting, reporting, analytics, rates management, booking engine, multi-properties management, etc... While most modules are included with the suite's most basic version, called Manage, you can unlock more advanced features to build a more refined experience with the Grow and Optimize versions of the suite.

HotelFriend has developed their own Channel Management module, built on WuBook, to improve online distribution on OTA platforms. But it is the Booking Engine module that makes the whole suite shine: well designed and user friendly, you can easily setup discounts, special offers and upsell your various services. The Booking Engine integrates with Stripe and/or Paypal to allow guests to pay instantly.

The company has also released a mobile app for guest services, check-ins and check-outs, and concierge services; with its basic version included by default in all packages. Using the app, guests can conveniently order dinner, book tours, and engage in other services offered by the property.

Smaller independent properties looking for a modern & elegant solution - and chains as HotelFriend multi-property management is excellent.

The HotelFriend Suite is super affordable. PMS and Booking Engine only starts at 80€ per month while complete solution including up to 3 OTA connections with the Channel Manager starts at 125€ per month.

Mews is one of the most innovative Cloud-based PMS solutions for Hostels and Hotels. It includes a ‘Mobile Concierge’ application, which lets your guests connect with you instantly. Using this feature, guests can also manage check-ins and check-outs online, allowing them to save a lot of time.

Mews offers integration with GDS and Channel Managers like SiteMinder, WebHotelier, Vertical Booking, AvailPro, HotelREZ, Cubilis, and TravelClick.

Some of the most prominent features of the tool include in-house management systems, integrated payment gateway, mobile back-office, and advanced reporting. Mews supports a wide range of languages, which is a bonus.

As of 2020, Mews powerful API allows connections to more than 400 different hospitality solutions. Way too many to list here!

Medium to Big Hotels looking for a powerful system with lots of possibilities. Good modern alternative to older system like Opera.

Standalone Property Management System starting at €300 per month without Channel Manager module - typical 2 years contract.

Atomize | Lightspeed | Oaky | Pace | Revinate | SiteMinder | Abitari | Assa Abloy | Beonprice | Booklogic | duetto | goki | helloshift | Hotel-Spider | Howazit | IDeaS | Impala | infor | Lybra Tech | Outperform RMS | PriceLabs | Rateboard | Rentals United | Roommatik | Sage | STAAH | Sabre | Trust You | Whistle | Wishbox | Yield Planet | Zapier |

Tailored specifically to the needs of independent hotels, b&bs, apartments and hostels, SabeeApp offers innovative tools that help optimize daily operation, increase online sales, handle payments, and engage with guests.

With its centralized calendar SabeeApp cloud PMS helps you easily manage reservations, invoices, housekeeping, reporting and much more. Their channel manager developed in-house and a fully customizable booking engine make online distribution an easy task.

Apart from offering excellent customer support, SabeeApp also features GuestAdvisor, which is a useful virtual concierge and online check-in tool.

Small to Medium Hotels, Resorts, and Guest Houses looking for a simple, clear, and easy to implement solution.

From 109 EUR per month for PMS + Channel Manager + Booking Engine.

Hotel Link’s Property Management System is designed for small and medium-sized hotels. It’s an intuitive, cost-effective, and simple solution that integrates with an impressive list of Channels and Payment Gateways.

Hotel Link Front Desk is an integral part of the HotelLink suite of applications including a Channel Manager and a Website Booking Engine.

In terms of features, the software comes with a rate management tool, drag-and-drop calendar, post-departure/pre-arrival email templates, and more.

There’s also social media management tools, reputation management kits, and templated websites you can manage yourself.

Aside from providing 2-way connections to all of the big OTA platforms (and many local ones in Asia) as well as several other PMS and Channel Manager solutions, what makes Hotel Link potentially very attractive is the integrations with 25+ Payment Gateways including Paypal, WeChat Pay, Stripe.

Small to medium-sized independent properties or/and property owners who do not know much about technology. This one is very simple and easy to use.

No public pricing but Hotel Link is affordable and the complete suite of applications will start at around 100USD for a small or medium sized property.

Misterbooking is a flexible, high-performance and scalable cloud-based hotel management software for independent hotels, hotel chains, groups of hotels and residences.

The Misterbooking Property Management System offers a color-coded, easy to use and simple calendar dashboard. It is fully integrated within its own integrated Channel Manager and connects to the leading online channel distributors, both OTA & GDS platforms.

Misterbooking offers a whole suite of native integrated modules, including a responsive Booking Engine, to drive direct booking from your hotel website and a Guest Experience module to improve your guest satisfaction with personalizable emails as well as pre check-in & check-out functionalities. Other modules include: Payment to pre-authorize and verify credit cards; a Restaurant invoicing module, an Accounting data export module and an Inventory management module.

European based independent hotels, hotel chains, groups of hotels and residences requiring a powerful, scalable and customizable system that perfectly fits to your needs.

Starting at €7 per room per month.

Pace | Oaky | Synxis | SiteMinder | Lybra Tech |

Booking Factory has been designed for Small Group Properties and Independent Hotels. It’s compatible with different screen sizes, and comes with a flexible, contemporary, and easy to use interface. The engagement solution within the software doesn’t require much training.

Booking Factory integrates with Vertical Booking, SiteMinder, and WuBook. It even has a Trivago ‘Rate Connect’ option, payment gateway, intuitive booking engine, no locked down contracts, GDS connection, infinite calendar, free setup, and season rates.

With loads of features, this one offers everything for a professional and seamless experience.

Small Hotels, Serviced Apartments, and BnBs wanting a simple yet complete solution!

Starts from £79 per month for a property with 10 units.

VerticalBooking | WuBook | SiteMinder | Stripe | Zapier |

ProtelAir has always been known for innovative and useful features. It’s a powerful Property Management System to respond quickly, completely, and simply to daily situations at the hotel. The company offers several add-ons to improve the experience. Some of these include Protel Air for tablet, multiple property management tool, POS integration, web booking engine, and more.

Protel Air allows you to set dynamic sales policies and strategies. You can also plan availability to keep reservations under control and make customized offers for groups, clients, and so on. Additionally, it allows guests to book multiple rooms for different periods simultaneously.

Medium to big hotels that can invest more in a stable and reliable solution.

On demand.

Sirvoy works for a wide range of accommodation options, including Hotels, Hostels, Motels, Lodges, Guest Houses, and BnBs. Among popular PMS solutions, Sirvoy is one of the most user-friendly and cost-effective.

The platform offers two-way direct integration with Booking.com, Agoda, Hostelworld, and Expedia. You can even add more connections through MyAllocator and SiteMinder.

Sirvoy is one of the few PMS solutions allowing hoteliers to run Google Hotel Ads using the Pro version.

Small to Medium-sized Hotels with a small budget wanting complete control over as many marketing channels as possible.

Starting from only $9 per month for the Starter version and 1 unit.

MyAllocator | SiteMinder |