Best Hotel Property Management Solutions (PMS) of 2021

A full-fledged system for independent hoteliers, Cloudbeds Property Management System - also called MyFrontDesk - is suitable for all types of independent properties, small and big: Hotels, Vacation Rentals, and Hostels. It includes one of the most popular Channel Manager - also called MyAllocator - to connect your property with over 300 Online Travel Agencies and distribution partners.

MyFrontDesk is a simple but powerful solution your team will enjoy using: it's easy to check in and check out people, update prices and automatically add charges to bookings. You can upgrade the basic version of the system with modules in order to deal with more complex issues like handling group bookings or selling the same room under different room types to maximize occupancy.

Additionally, you can add PIE - for Price Intelligence Engine - to get room pricing recommendation and ensure better revenue management decisions. Aside from PIE, Cloudbeds offers a host of Add-ons including: Payment Processing, Shared Inventory & Room Allocations, Groups Management, etc that can be added for an additional fee.

HotelFriend is a new kid in the block and is quickly becoming the perfect tool for many hoteliers: offering everything a small or medium sized hotel business needs!

The platform comes with an extensive suite of modules: housekeeping, accounting, reporting, analytics, rates management, booking engine, multi-properties management, etc... While most modules are included with the suite's most basic version, called Manage, you can unlock more advanced features to build a more refined experience with the Grow and Optimize versions of the suite.

HotelFriend has developed their own Channel Management module, built on WuBook, to improve online distribution on OTA platforms. But it is the Booking Engine module that makes the whole suite shine: well designed and user friendly, you can easily setup discounts, special offers and upsell your various services. The Booking Engine integrates with Stripe and/or Paypal to allow guests to pay instantly.

The company has also released a mobile app for guest services, check-ins and check-outs, and concierge services; with its basic version included by default in all packages. Using the app, guests can conveniently order dinner, book tours, and engage in other services offered by the property.

Mews is one of the most innovative Cloud-based PMS solutions for Hostels and Hotels. It includes a ‘Mobile Concierge’ application, which lets your guests connect with you instantly. Using this feature, guests can also manage check-ins and check-outs online, allowing them to save a lot of time.

Mews offers integration with GDS and Channel Managers like SiteMinder, WebHotelier, Vertical Booking, AvailPro, HotelREZ, Cubilis, and TravelClick.

Some of the most prominent features of the tool include in-house management systems, integrated payment gateway, mobile back-office, and advanced reporting. Mews supports a wide range of languages, which is a bonus.

As of 2020, Mews powerful API allows connections to more than 400 different hospitality solutions. Way too many to list here!

Tailored specifically to the needs of independent hotels, b&bs, apartments and hostels, SabeeApp offers innovative tools that help optimize daily operation, increase online sales, handle payments, and engage with guests.

With its centralized calendar SabeeApp cloud PMS helps you easily manage reservations, invoices, housekeeping, reporting and much more. Their channel manager developed in-house and a fully customizable booking engine make online distribution an easy task.

Apart from offering excellent customer support, SabeeApp also features GuestAdvisor, which is a useful virtual concierge and online check-in tool.

Sirvoy is a well rounded Property Management System designed for small to medium sized properties like hotels, b&b’s, hostels and campsites. Daily operations can be handled with minimum effort as even complex tasks are regulated and simplified.

For an unbeatable €9 a month the starter plan delivers some serious bang for your buck. For example, you can track bookings and availability, send automated SMS and emails, organise housekeeping, produce reports, control rooms and rates and manage payments, as well as enjoy full access to 24/7 support.

Bonus: Sirvoy is one of the few PMS solutions allowing hoteliers to run Google Hotel Ads (using the Pro version).

Hotel Link’s Property Management System is best suited for small and medium-sized properties. It’s an intuitive, cost-effective, and simple solution to assist you with the daily operations. The system has a color-coded calendar to show all booking statuses at a glance.

Some key features are drag-and-drop function for quick updates, access to guest booking details, rates, occupancy data, post-departure/pre-arrival email templates, and more.

There’s also social media management tools, reputation management kits, and templated websites you can manage yourself.

The housekeeping module is an integral part of Hotel Link’s Property Management System and allows you to manage room cleaning statuses and housekeeper teams. You can assign tasks to housekeepers via SMS.

Aside from providing 2-way connections to all of the big OTA platforms (and many local ones in Asia) as well as several other PMS and Channel Manager solutions, what makes Hotel Link potentially very attractive is the integrations with 25+ Payment Gateways including Paypal, WeChat Pay, Stripe.

Misterbooking is a flexible and scalable hotel management solution for independent hotels, hotel chains, groups of hotels and residences in Europe since 17 years.

The Misterbooking cloud-based Property Management System offers a color-coded, easy to use and simple calendar dashboard.

It is fully integrated within its own Channel Manager to connect your hotel to the leading OTA & GDS, responsive Booking Engine to drive direct bookings from your website, Payment Automation to automate your conditions and verify credit cards, Guest Experience and online pre-checkin to improve your guest satisfaction.

Misterbooking offers a whole suite of native integrated modules, including a responsive Booking Engine, to drive direct booking from your hotel website and a Guest Experience module to improve your guest satisfaction with personalizable emails as well as pre check-in & check-out functionalities. Other modules include: Payment to pre-authorize and verify credit cards; a Restaurant invoicing module, an Accounting data export module and an Inventory management module.

elina is a popular marketing-powered property management solution (PMS) aimed at boutique hotels, vacation rentals, and serviced apartments. The high-quality solution focuses on increasing direct bookings to generate higher revenue.

While hoteliers can choose to use the standalone solution, i.e, the PMS, there's an option to leverage the complete suite, which includes a Channel Manager, a direct Booking Engine for your website, APIs, and several useful integrations to improve efficiency and revenue.

With elina, you can manage operations efficiently, increase direct bookings, and generate higher revenue. Additionally, the application can be used to manage payments and communicate with guests. All the information and insights can be used to make better business decisions.

FrontDesk Master Cloud PMS empowers hosts and hoteliers all over the world. It’s an easy and intuitive tool yet very powerful. You can manage the complete booking lifecycle:

• Easily organize and modify bookings in real-time
• Work smarter, with the only multi-window PMS
• Sell 1 room under multiple room types to boost revenue
• Impress guests with multilingual pre- & post-stay email

FrontDesk Master is designed to cut down on redundant and repetitive work of the front and the back office. You can easily stay in control of your finances and your staff.

FrontDesk Master offers many different integrations and new ones are constantly added. If you know exactly what you need, FrontDesk Master also offers PMS customization.

Online check-in is a part of the FrontDesk Master PMS suite: it allows your guests to check-in online and pay for their stay before they arrive. You can also easily chat with them to offer better services catered to their needs.

innRoad PMS seamlessly integrates property management, global distribution, bookings and marketing–all on a single, easy-to-use platform designed exclusively for independent hoteliers, small hotel chains and hotel management companies.

innRoad also provides a customized booking engine that matches the look and feel of your hotel website Checking guests in and out, taking payments, managing housekeeping, running customized reports are some of the supported functions.

Room inventory and rates are automatically synched across channels through a direct connection with online travel agents (OTAs) including Expedia, Booking.com, Airbnb, etc.