GuestDiary

Been using Guest Diary since we reopened after a complete refurbishment earlier this year and have found the system excellent. Everything we need to operate the 72 rooms we have at the hotels, and an all in one system for property management system, channel manager, websites and emails. Great communication in the initial set up and training, really straight forward to use, simple to operate with, and the team replies to questions almost immediately. Very happy to continue working with Guest Diary, and would recommend to any accommodation business to use in the future.

I am just into my second year with Guust diary.The team have been more than patient with me in the learning of how the system works.Great support by phone or email.Would gladly recommend.No more double bookings, and lovely website design.Thanks to all the team.Breda.

We are a glamping site with a 36 bed capacity and it has helped us to have a better overview of our bookings and made it much easier to manage. The support team are very helpful with fast response times.

Abhainn Rí B&B / Self Catering Cottages have been using Guest Diary for over a year now and it has been very successful for us for on line sales. The system is straight forward to use and always very accurate. The staff are very quick to respond to queries especially during training and set up and any issues are quickly resolved. It is a pleasure to deal with a company in Ireland offering such a brilliant service to tourism operators. Niamh Byrne Abhainn Ri

Brilliant customer service

We've been using GuestDiary for two years now, and it has been an absolute pleasure. The platform is incredibly user-friendly, and the built-in training videos are a fantastic resource if you ever need a quick refresher. What truly sets GuestDiary apart, though, is its outstanding customer support—every issue is handled promptly and with great efficiency. We couldn't recommend them highly enough!

"We have been using GuestDiary since taking over the business, and the service we have received has been exceptional. The interface is user-friendly and easy to learn. During the initial setup, whenever I had questions, the GuestDiary team was always quick to respond. In an era where automated systems are common, it is refreshing to have direct support from a real person, both over the phone and through the platform. The level of customer service and support provided has truly set GuestDiary apart. The

Using guest diary for a year now, had no prior experience to the accommodation business before using them, they could not be more helpful! always very quick with replies to queries and there for support. Its a fantastic system with lots of helpful training video's if you want to do in your own time.

We have been using Guest Diary for 3/4 years now and are very happy with the software & the service provided. The service seems personal, always prompt and any issues or questions answered to complete satisfaction. 100% recommend

Unreal great customer care...Always there with the online chat to fix your problems or ask a question. It works :) I'm a customer for nearly 5 years. Never had a problem that was not solved very efficiently. Great team.

I am with Guestdiary since November 2024, prior to joining them I was forever trying to avoid double bookings by taking down rooms once a room was sold on one of the many platforms, even in the middle of the night. They also are very responsive to any queries I send by email. Joe in Bunratty

Signing up to GuestDiary was the best business decision we have made to date. Competent, professional and attentive, plus efficient and friendly, cannot recommend this company enough!

When I met with Guest Diary for the first time, I was very impressed with their professional look and offering. Upon deciding to switch, I was naturally apprehensive as we keep so busy, I needed the change to go smoothly. I had nothing to worry about as everything went really well. The booking platform is working very well for us, and the website that is incorporated is just the icing on the cake. We can easily run our hotel, updating our website quickly, rates, images and more. The team have been on hand at a moments notice for absolutely anything, working all hours to make sure we can run smoothly at all times. We get many calls/emails from companies trying to sell us things, however we never felt we were pushed or pressured to switch which was refreshing. I am really pleased with what guest diary has to offer.

We have been live now with guest diary for a number of months and can safely say that it is flawless. We were previously using guest line for our FOH management. The switch from guest line to guest diary was a breeze. Thanks to guest diary’s fantastic team, they made switching systems hassle free and easier than could be expected. The system itself is everything you could ask for, user friendly, efficient, easy to grasp and overall a neat and a brilliant software. There is extreme value for money with guest diary. Guest diary’s customer service is second to none. They have been extremely helpful in getting us started, assisting us with any queries along the way. Aidan has been our main point of contact with Guest Diary, he has been absolutely fantastic. He has been nothing but helpful, polite, professional and a pleasure to deal with. Guest diary is a truly flawless system with a perfect team to support them. We look forward to many more dealings with them and thank them for their 10/10 service and software.

Great backup service. Always at the end of the phone for help if any problems arise.Proactive on new ideas and additional services.

Being a beginner in offering accommodation to holiday makers I would have struggled without the guidance from GuestDiary.comAny enquiries are answered and solutions found instantly. Either via email or live chat.I must give Aidan a special mention. His patience and support has been limitless.

Guest Diary are extremely professional and all contact I have had with them has been positive.The thing that sets them apart is how quickly they respond to messages and action requests. It's unusual to have a company action tasks as fast as Guest Diary do.I'm glad we chose to use Guest Diary for our multiple properties.

The team at Guestdiary are great to work with. They are extremely responsive. Any queries and changes to website are amended within 24hrs.The System is very reliable. It's great to have everything you need in one place for bookings, invoices & confirmations. Highly Recommend From the team at Hazelwood Lodge

GuestDiary have been such an asset to our bed and breakfast. From the moment we first spoke to Dermot, he explained everything so well. He had the team set us up a fantastic website and then seamlessly synced our booking.com, air bnb and our own website bookings into our schedule which means we never have to worry about double booking etc. GuestDiary have taken all the stress of managing bookings away from us and we literally get an email when we get a new booking and that’s it. GuestDiary is also so useful to check our revenue reports, and other reports. The website team did such a great job designing our web site. They always get back to me super efficiently with answers to any questions we have and we could not recommend them enough. They are a super team of people, so friendly, efficient and always ready to help. Do not hesitate to sign up with GuestDiary.

We have been using Guests Diary for nearly four years now, and we couldn't be happier with their service. The system is incredibly easy to navigate, making day-to-day management of our properties seamless. We operate with three different diaries for multiple properties, and Guests Diary has expertly set up our website for each one, which has been a fantastic benefit.One of the standout features of Guests Diary is their exceptional support. Anytime we have a query or need to make changes to the system, their team is always at hand to help. Their responsiveness is impressive, with any adjustments being made in record time. Being an Irish company, there’s no waiting around for time zone differences. Everything is handled promptly, which makes a world of difference in our operations. We highly recommend Guests Diary for anyone looking for a reliable, efficient, and supportive booking system.Thanks Gerry, Andy, Aidan and the rest of the team (Maria, Dermot and the tech boys)