Need help with GuestDiary? Whether you're evaluating, implementing, or optimizing it, find a vetted expert in Lobby who's done it before.

GuestDiary.com is the ultimate all-in-one and low cost solution for small hotels and guesthouses to manage their reservations and online presence.

The product offering includes a cloud based Diary, Website and Channel Manager. The company is based in Donegal, Ireland.

GuestDiary Screenshot
GuestDiary Screenshot
GuestDiary Screenshot

GuestDiary — Pricing

Prices start at €99 per month for up to 10 room properties
Properties with 10 - 20 rooms €139 per month
Properties with 20 - 40 rooms €169 per month
Properties with more than 40 rooms €199 per month
There is: NO Setup or upfront fees, NO Contract, NO Support costs.

Get a customized quote tailored to your business.

GuestDiary - HotelMinder Tech Index Rating

Popularity:
Pricing:
Ease of Use:
Review Score:

GuestDiary - Reviews

Worked with GuestDiary? Leave a review.

Every perspective matters. Whether you're a hotelier using it daily or a consultant who's implemented it across properties, your experience helps others make better decisions.

Write a 2-Min Review

Published under your name and credentials.

GuestDiary has a Hotelier Review Score of 4.9/5
Calculated from 109 hoteliers reviews
Trustpilot
4.9/5
109 reviews
NEW AI Overview
AI Overview Instant insights from hotelier feedback analyzed from across the web — helping you evaluate this tool faster.

Customers express high satisfaction with Guest Diary's software, highlighting its user-friendly interface, exceptional customer support, and efficient booking management. Many reviewers appreciate the prompt responses and assistance during setup and training, making the transition smooth. The system effectively prevents double bookings and integrates well with various platforms.

GuestDiary pros:

  • User-friendly
  • Exceptional customer support
  • Efficient booking management

GuestDiary cons:

  • Occasional bugs
  • Limited advanced features
  • Pricing may be high for some

GuestDiary is most suited for:

  • Small hotels
  • Bed and breakfasts
  • Glamping sites
Read the latest reviews of GuestDiary from Hoteliers:

Two Edinburgh Hotels

Been using Guest Diary since we reopened after a complete refurbishment earlier this year and have found the system excellent. Everything we need to operate the 72 rooms we have at the hotels, and an all in one system for property management system, channel manager, websites and emails. Great communication in the initial set up and training, really straight forward to use, simple to operate with, and the team replies to questions almost immediately. Very happy to continue working with Guest Diary, and would recommend to any accommodation business to use in the future.
User profile image

Len Mccarthy

May 2025 Reviewed on Trustpilot

Tailors Lodge.

I am just into my second year with Guust diary.The team have been more than patient with me in the learning of how the system works.Great support by phone or email.Would gladly recommend.No more double bookings, and lovely website design.Thanks to all the team.Breda.
User profile image

Breda Sullivan

Mar 2025 Reviewed on Trustpilot

Very good system and service

We are a glamping site with a 36 bed capacity and it has helped us to have a better overview of our bookings and made it much easier to manage. The support team are very helpful with fast response times.
User profile image

Coachfield Ventures Ltd

Mar 2025 Reviewed on Trustpilot

Excellent Irish Company

Abhainn Rí B&B / Self Catering Cottages have been using Guest Diary for over a year now and it has been very successful for us for on line sales. The system is straight forward to use and always very accurate. The staff are very quick to respond to queries especially during training and set up and any issues are quickly resolved. It is a pleasure to deal with a company in Ireland offering such a brilliant service to tourism operators. Niamh Byrne Abhainn Ri
User profile image

Abhainn Ri

Mar 2025 Reviewed on Trustpilot

Brilliant customer service

Brilliant customer service
User profile image

Carol Barden

Mar 2025 Reviewed on Trustpilot

No 1 Property Management System

We've been using GuestDiary for two years now, and it has been an absolute pleasure. The platform is incredibly user-friendly, and the built-in training videos are a fantastic resource if you ever need a quick refresher. What truly sets GuestDiary apart, though, is its outstanding customer support—every issue is handled promptly and with great efficiency. We couldn't recommend them highly enough!
User profile

The Forum-mountmellick

Mar 2025 Reviewed on Trustpilot

Exceptional customer support and service.

"We have been using GuestDiary since taking over the business, and the service we have received has been exceptional. The interface is user-friendly and easy to learn. During the initial setup, whenever I had questions, the GuestDiary team was always quick to respond. In an era where automated systems are common, it is refreshing to have direct support from a real person, both over the phone and through the platform. The level of customer service and support provided has truly set GuestDiary apart. The
User profile

Carlingford House

Mar 2025 Reviewed on Trustpilot

Using guest diary for a year now

Using guest diary for a year now, had no prior experience to the accommodation business before using them, they could not be more helpful! always very quick with replies to queries and there for support. Its a fantastic system with lots of helpful training video's if you want to do in your own time.
User profile

Sarah Timony

Mar 2025 Reviewed on Trustpilot

Excellent PMS System

We have been using Guest Diary for 3/4 years now and are very happy with the software & the service provided. The service seems personal, always prompt and any issues or questions answered to complete satisfaction. 100% recommend
User profile

Patrick H

Mar 2025 Reviewed on Trustpilot

Unreal great customer care.

Unreal great customer care...Always there with the online chat to fix your problems or ask a question. It works :) I'm a customer for nearly 5 years. Never had a problem that was not solved very efficiently. Great team.
User profile

Matt

Mar 2025 Reviewed on Trustpilot

Joining Guestdiary has changed my life!

I am with Guestdiary since November 2024, prior to joining them I was forever trying to avoid double bookings by taking down rooms once a room was sold on one of the many platforms, even in the middle of the night. They also are very responsive to any queries I send by email. Joe in Bunratty
User profile

Joe Mccloskey

Mar 2025 Reviewed on Trustpilot

Highly recommended!

Signing up to GuestDiary was the best business decision we have made to date. Competent, professional and attentive, plus efficient and friendly, cannot recommend this company enough!
User profile

Doolin Lodge

Jan 2025 Reviewed on Trustpilot

A smooth switch!

When I met with Guest Diary for the first time, I was very impressed with their professional look and offering. Upon deciding to switch, I was naturally apprehensive as we keep so busy, I needed the change to go smoothly. I had nothing to worry about as everything went really well. The booking platform is working very well for us, and the website that is incorporated is just the icing on the cake. We can easily run our hotel, updating our website quickly, rates, images and more. The team have been on hand at a moments notice for absolutely anything, working all hours to make sure we can run smoothly at all times. We get many calls/emails from companies trying to sell us things, however we never felt we were pushed or pressured to switch which was refreshing. I am really pleased with what guest diary has to offer.
User profile

Emma Crawford

Nov 2024 Reviewed on Trustpilot

Outstanding service and brilliant system

We have been live now with guest diary for a number of months and can safely say that it is flawless. We were previously using guest line for our FOH management. The switch from guest line to guest diary was a breeze. Thanks to guest diary’s fantastic team, they made switching systems hassle free and easier than could be expected. The system itself is everything you could ask for, user friendly, efficient, easy to grasp and overall a neat and a brilliant software. There is extreme value for money with guest diary. Guest diary’s customer service is second to none. They have been extremely helpful in getting us started, assisting us with any queries along the way. Aidan has been our main point of contact with Guest Diary, he has been absolutely fantastic. He has been nothing but helpful, polite, professional and a pleasure to deal with. Guest diary is a truly flawless system with a perfect team to support them. We look forward to many more dealings with them and thank them for their 10/10 service and software.
User profile

Alex Power

Oct 2024 Reviewed on Trustpilot

Always reliable!

Great backup service. Always at the end of the phone for help if any problems arise.Proactive on new ideas and additional services.
User profile

Ruth “molly” Morgan

Oct 2024 Reviewed on Trustpilot

Being a beginner in offering

Being a beginner in offering accommodation to holiday makers I would have struggled without the guidance from GuestDiary.comAny enquiries are answered and solutions found instantly. Either via email or live chat.I must give Aidan a special mention. His patience and support has been limitless.
User profile

Creevy Cabin

Oct 2024 Reviewed on Trustpilot

Guest Diary are extremely professional

Guest Diary are extremely professional and all contact I have had with them has been positive.The thing that sets them apart is how quickly they respond to messages and action requests. It's unusual to have a company action tasks as fast as Guest Diary do.I'm glad we chose to use Guest Diary for our multiple properties.
User profile

Rhys Buckler

Sep 2024 Reviewed on Trustpilot

Great customer Service

The team at Guestdiary are great to work with. They are extremely responsive. Any queries and changes to website are amended within 24hrs.The System is very reliable. It's great to have everything you need in one place for bookings, invoices & confirmations. Highly Recommend From the team at Hazelwood Lodge
User profile

Lesley Mc Sweeney

Sep 2024 Reviewed on Trustpilot

Awesome team, fantastic service

GuestDiary have been such an asset to our bed and breakfast. From the moment we first spoke to Dermot, he explained everything so well. He had the team set us up a fantastic website and then seamlessly synced our booking.com, air bnb and our own website bookings into our schedule which means we never have to worry about double booking etc. GuestDiary have taken all the stress of managing bookings away from us and we literally get an email when we get a new booking and that’s it. GuestDiary is also so useful to check our revenue reports, and other reports. The website team did such a great job designing our web site. They always get back to me super efficiently with answers to any questions we have and we could not recommend them enough. They are a super team of people, so friendly, efficient and always ready to help. Do not hesitate to sign up with GuestDiary.
User profile

P Cunnane

Sep 2024 Reviewed on Trustpilot

Efficient, Reliable, and Outstanding Support

We have been using Guests Diary for nearly four years now, and we couldn't be happier with their service. The system is incredibly easy to navigate, making day-to-day management of our properties seamless. We operate with three different diaries for multiple properties, and Guests Diary has expertly set up our website for each one, which has been a fantastic benefit.One of the standout features of Guests Diary is their exceptional support. Anytime we have a query or need to make changes to the system, their team is always at hand to help. Their responsiveness is impressive, with any adjustments being made in record time. Being an Irish company, there’s no waiting around for time zone differences. Everything is handled promptly, which makes a world of difference in our operations. We highly recommend Guests Diary for anyone looking for a reliable, efficient, and supportive booking system.Thanks Gerry, Andy, Aidan and the rest of the team (Maria, Dermot and the tech boys)
User profile

Walsh'S Hotel

Sep 2024 Reviewed on Trustpilot
Load more hoteliers reviews
Write a 2-Min Review

GuestDiary - Third-Party Integrations

RST EPoS | Radley Systems |

GuestDiary - Video Presentation

Invalid video URL.

GuestDiary - Pros & Cons

Pros:

GuestDiary has a high average review score of 4.9 out of 5, calculated from 109 hoteliers reviews

GuestDiary is an affordable solution with a low pricing ranking

GuestDiary has a high ease of use ranking

GuestDiary offers an exclusive offer on HotelMinder: Sign up now and get a 60 days 100% FREE TRIAL

Cons:

GuestDiary has few registered integrations with third party applications

[Archived by GuestDiary

Multilingual, lightning fast website with no web design fees. The website content is automatically updated when you change your room descriptions, photos or publish reviews from guests. The content is automatically translated into multiple languages. The templated websites feature rich responsive designs and include a photo gallery, guest reviews, special offers, location map and contact forms. You can customise your website colours, upload a logo and add content on the different pages of the site. You do not need to be a web designer!
GuestDiary - [Archived Screenshot
GuestDiary - [Archived Screenshot
GuestDiary - [Archived Screenshot

Property Management System by GuestDiary

GuestDiary (by AccuBook) is an intuitive cloud-based Property Management System for properties of all sizes.

GuestDiary allows you to manage all your reservations and your entire front desk operations in one an easy to use drag and drop platform with an extensive reporting suite.

Secure PCI Compliant storage of guest credit cards allows you to meet the high demands placed on you from your bank and card processor.
GuestDiary - Property Management System Screenshot
GuestDiary - Property Management System Screenshot
GuestDiary - Property Management System Screenshot

Compare GuestDiary to Alternative Solutions

We partner with 200+ leading hotel technology vendors and top industry experts to empower hoteliers with the technology and operational guidance necessary to maximize their property’s performance, improve guest satisfaction and staff engagement. Compare GuestDiary with:
101092 2 4.3742537313433 2
View Profile

Cloudbeds is hospitality's only intelligent growth engine — a unified platform trusted by the world's most ambitious hoteliers across 150 countries.

Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system.

The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.

Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World's Best Hotel PMS Solutions Provider, 2022), and Deloitte's Technology Fast 500 (2024).

EXCLUSIVE OFFER — Sign up for a demo and receive $250 of free credit
Popularity:
Pricing:
Ease of Use:
Review Score:
4105 2 4.4 3
View Profile

Find, book, and grow with Cendyn: We make every guest interaction an opportunity to nurture relationships and maximize profitability.

Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.

Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.

Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India.

To find out more, visit cendyn.com.

Popularity:
Pricing:
Ease of Use:
Review Score:
1569 1 4.8 3
View Profile

Simplotel offers hotels with bespoke website & booking engine that have proven to grow direct bookings. These solutions track the customer journey and personalize the web experience for the visitor — the system will also nudge customers who abandon to come back and book.

Currently, Simplotel powers over 2,000+ happy hotels across 21 countries. Its solutions have helped its customers accelerate growth in direct bookings (2-10x) & create a strong brand identity online. Simplotel offers straightforward pricing and 24/7 customer support, with no hidden charges or a lock-in period. Get in touch with Simplotel for a free website audit!

The name Simplotel comes from a combination of ‘simple' and ‘hotel' - and we strive to offer tech that is simple to use for hoteliers. Simplotel was founded in 2013 and is headquartered in Bengaluru — India's Silicon Valley with field offices in New Delhi, Calgary Canada, and San Mateo, California.

EXCLUSIVE OFFER — One month free on annual billing
Popularity:
Pricing:
Ease of Use:
Review Score:

Browse the best Hotel Technology in HotelMinder Tech Index or Talk to an Expert today.