HotelFriend is a dynamic software development firm that specializes in crafting IT solutions for the hospitality sector. We are committed to equipping hoteliers with the tools to automate a vast array of everyday tasks, bridge the gaps in guest services, and ensure profitable operations from any location in the world.

We aim to maximize the potential of your property, optimizing operations without the need for increased staffing. Our versatile solutions cater to the unique needs of both quaint independent hotels and expansive international chains, all accessible via a single, streamlined login.

Core Features of HotelFriend's Property Management System:

1. Inventory Management:
◦ Booking Engine: Enhances direct sales.
◦ Channel Manager: Expands online visibility.
◦ Payment Gateway: Offers 24/7 payment acceptance.
◦ Room Management: Provides real-time hotel capacity views.

2. Reservation Management:
◦ Front Desk: Simplifies booking management.
◦ Customer Relationship Management (CRM): Boosts guest engagement.
◦ Reporting & Analytics: Offers performance insights.
◦ Accounting Tools: Ensures tax compliance.
◦ Housekeeping Management: Optimizes housekeeping operations.

3. Guest-Facing Features:
◦ Mobile POS: Enables service sales via website & app.
◦ Mobile Guestbook: Highlights hotel amenities.
◦ Digital Check-In: Streamlines the guest check-in process.
◦ Invoicing: Facilitates instant payment processing.

Since our establishment in 2016, HotelFriend has been at the forefront of enhancing guest satisfaction and online presence for hotels. We've developed a broad portfolio that includes R&D, IT consulting, and staff training, providing assistance to over 250 clients worldwide. Our services have been instrumental in elevating the financial performance of hotels, restaurants, stadiums, cruise ships, and wellness facilities.

We are dedicated to ensuring that your operations are fully compliant with the latest industry regulations, including GoBD, TSE, GDPR, and DSFinVK.

Embark on a journey with HotelFriend, where our team of innovative experts is eager to place your business aspirations at the forefront of our endeavors.

HotelFriend — Pricing

The HotelFriend Suite is super affordable. PMS and Booking Engine only starts at 80€ per month while complete solution including up to 3 OTA connections with the Channel Manager starts at 125€ per month.

HotelFriend - HotelMinder Marketplace Rating

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HotelFriend - Users Reviews and Review Score

HotelFriend has a Review Score of 4.67/5
calculated from 3 reviews across a selection of review platforms
Read the latest reviews of HotelFriend:

User-friendly system with excellent integration capabilities

The system is user-friendly, with a smooth workflow and easy online accessibility. It benefits from ongoing updates that enhance service quality. The platform is easy to train staff on, making it an excellent solution for front-office operations, and it integrates seamlessly with numerous external systems.
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Anonymous - Systems Manager

Jun 2024 Reviewed on HotelMinder

Excellent Training & Support

The training and support were excellent, and when we decided to set up the booking engine, they were there to assist us throughout the process. PMS is user-friendly, the setup was quick and hassle-free.
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Mathew Mcclain

Dec 2023 Reviewed on HotelMinder

The Ideal Solution for Modern Hotels in Germany

We were looking for software that provides regular product updates, and HotelFriend's suite was perfect for us. We are modern hotel based in Germany, and for us it is important to bring new services for guests. and we was about to make automatisation of workflow as well as looking for some software that knows nuances of Germany Tax system. We can strongly recommend HotelFriend for hoteliers that are looking for an affordable, user friendly and modern Hotel Software solutions.
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J. - Cfo

Nov 2023 Reviewed on HotelMinder

HotelFriend - Third-Party Integrations

HotelFriend - Pros & Cons

Pros:

HotelFriend has a high average review score of 4.7, calculated from 3 reviews

HotelFriend offers an exclusive offer on HotelMinder: Sign up for trial here and get 10% discount on your subscription

Cons:

HotelFriend has a low popularity ranking on HotelMinder

HotelFriend has few registered integrations with third party applications

Property Management System by HotelFriend

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Booking Engine Software by HotelFriend

HotelFriend is a new kid in the block and is quickly becoming the perfect tool for many hoteliers: offering everything a small or medium sized hotel business needs!

The power-packed Booking Engine offers a simple and fast booking process and comes with several customisation possibilities. You can use specific colours for the booking engine to closely match your website look and feel, as well as widgets to enhance guests experience.

Last but not the least, cross-selling and upselling options are also available. Guests can even choose preferred meal plans and bed preferences, allowing you to offer an enhanced booking experience. You can also easily create package offers and special deals to boost direct sales.

The system enables payments with Paypal, Stripe, MercadoPago, RedSys and a few others.

Compare HotelFriend to Alternative Solutions


We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests satisfaction and coworkers engagement thanks to modern technology and expert know-how. Compare HotelFriend with: