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Little Hotelier is a cloud-based, all-in-one hotel management system built for small accommodation providers: bed and breakfasts, guesthouses, inns, lodges, motels, and boutique hotels with up to 30 rooms. It is a product of SiteMinder Limited (ASX: SDR), headquartered in Sydney, Australia.

Unified operations: The platform combines property management, channel management, a direct booking engine, and payment processing in a single interface. All reservations from OTAs and direct bookings appear in one calendar, with real-time availability updates across connected channels.

Distribution: Built on SiteMinder's channel management technology, Little Hotelier connects properties to over 450 booking channels including Booking.com, Expedia, Airbnb, and Google Hotel Ads. A built-in booking engine enables commission-free direct bookings from the property's website or Facebook page.

Scale: Little Hotelier operates in over 150 countries and serves thousands of small properties worldwide. It processes over 100 million reservations annually through SiteMinder's infrastructure.

Little Hotelier - Expert Reviews

Expert Review Score
3.6/5
From 2 verified experts
Implementation: 4.5/5
Product quality: 3.5/5
Support: 2.5/5
Value for money: 3.5/5
Most common strength: Connectivity & Integrations (API open ecosystem) Mentioned in 1 expert review
Have you used Little Hotelier professionally? Leave a review

Little Hotelier - Hotelier Reviews

Hotelier Review Score
4.2/5
From 640 aggregated hotelier reviews
Trustpilot434 reviews 4.3/5 434 reviews SoftwareAdvice206 reviews 4.0/5 206 reviews
Have you used Little Hotelier professionally? Leave a review.
Latest hotelier reviews
1 / 20
BAD CUSTOMER SERVICE
Nicole Steenson
1.0/5
I've been waiting for an update on my Little Hotelier Payout and no one is able to assist or solve my issue. Support is not being helpful. They said payout are sent in 2 days but it's not true. My account was verified via Stripe. I have my property connected from booking.com and received reservations and processed payments. However, no updates on payout. This is ridiculous.
May 22, 2025 · Reviewed on Trustpilot
Paul Kersbergen
1.0/5
Unable to cancel3x Contacting sales rep2x filling in a form1x chatNobody replies, nobody cancels, you can get in easy but they won't let you cancel. They also lie to you about functionalities just to get the sale in
Apr 14, 2025 · Reviewed on Trustpilot
Dynn Aharon Szmulewicz
1.0/5
worst customer service, no one is able to help and all the managers are uncontactable when an issue arise. some issues take weeks before anyone comes back with an answer. The support team might as well be a message bank.
Apr 14, 2025 · Reviewed on Trustpilot
Fraudulent charge
Coke Stuyck
1.0/5
Charged after a month asking them to delete my test account. No option to delete account or card details from profile. Multiple emails back and forward and today I get charged. Half an hour at the phone and still pending to get my stole money back.
Apr 10, 2025 · Reviewed on Trustpilot
DO NOT USE THEM!!! THEY WILL TAKE YOUR MONEY!
Paul Jendrzejak
1.0/5
Lost multiple customers due to double bookings. And we where only running through one platform- Booking.com.After many attempts to get the issue rectified we either couldn't get hold of anyone or they would call us but not actually do anything!Terrible customer service and took our money without delivering what they promised!And they got us confused with another accommodation! Even after being told three times they still couldn't get it right! Bloody useless!And because we have had enough and will be going elsewhere they are charging us another $750 for leaving! Crooks! Thieves and liars! So after a final annoying conversation with a young man who "Would love to solve my problems but couldn't because it wasn't his department!" they graciously waived the leaving fee.And surprise surprise within one week of disconnecting from them and using the calendar function for booking.com and overlapping it with stayz we now have no more double bookings!And we have been booked out!Not only did Little Hotelier waste our time and cause us undue stress of having to cancel peoples bookings (Last one was the day before they were due to arrive for Easter weekend! I was so angry for the poor soul who had there holiday ruined!)but it seems they also cost us a lot of bookings (money) through their inability to provide the service they promised.For anyone who is still reading this and is willing to manage the bookings themselves, there is a way to share the calendars between the major booking platforms that automatically stops the other site from double booking and its free! Just google "how to sync booking.com calendar with airbnb" for example and it will step you through exporting and importing calendar ical links between the prospective booking platforms.Be warned though that there can be a lag between the sites calendars synchronizing so double bookings are potentially possible if two people book at the same time... Hope this helps!
Apr 9, 2025 · Reviewed on Trustpilot
Andis Retējums
5.0/5
Issue with a booking. It was resolved quickly with the help form the support team. I was guided through the process with simple and understandable instructions. Thank you!
Apr 2, 2025 · Reviewed on Trustpilot
Welc Home
5.0/5
The best... el servicio al cliente es fantastico.. siempre disponible... 100% recomendado
Mar 31, 2025 · Reviewed on Trustpilot
Little bit difficult to learn how to…
Jungle Capsule Canggu
4.0/5
Little bit difficult to learn how to use, a definitely large learning curve, however, quite complete in features. Affordable too
Mar 31, 2025 · Reviewed on Trustpilot
Amazing support 24/7 with outstanding…
Jan Konarik
5.0/5
Amazing support 24/7 with outstanding performance. Thank you so much.
Mar 31, 2025 · Reviewed on Trustpilot
Paula And Brett
5.0/5
I find the platform very user friendly, and the support staff are very helpful and attentive.
Mar 31, 2025 · Reviewed on Trustpilot
Hotel Pinji
5.0/5
Fast response from AL from LH. Hotel Pinji Ipoh, Perak, Malaysia here.
Mar 30, 2025 · Reviewed on Trustpilot
Uluwatu Lagoons
5.0/5
Very helpful support center
Mar 30, 2025 · Reviewed on Trustpilot
Nia
5.0/5
Great customer service! Kath was very kind and helpful and explained everything perfectly.
Mar 29, 2025 · Reviewed on Trustpilot
Kath provided quick support and resoved…
Saki
5.0/5
Kath provided quick support and resoved the issue quickly.
Mar 29, 2025 · Reviewed on Trustpilot
M Gregory
5.0/5
fast and info easy to understand
Mar 29, 2025 · Reviewed on Trustpilot
Very patient step by step support to…
Stone House, Ubud - Bali
5.0/5
Very patient step by step support to fix nasty communication issue between our email (Stone House, Ubud) and LH info address.
Mar 27, 2025 · Reviewed on Trustpilot
The Roost Johannna
5.0/5
response time and result
Mar 25, 2025 · Reviewed on Trustpilot
Great Support
Scott
5.0/5
I was having issues with a specific setting and the support knew exactly what to issue was.
Mar 24, 2025 · Reviewed on Trustpilot
Great support, direct service.
Melvin Janssen
5.0/5
Great support .. no waiting times, support agent understands question directly, questions are directed or solved directly. Our issue was solved.
Mar 24, 2025 · Reviewed on Trustpilot
Antika
Mega Antika
5.0/5
Vey good service,response and resolution of problems responded quicklyThank you
Mar 23, 2025 · Reviewed on Trustpilot

Little Hotelier — Pricing

Little Hotelier uses room-count-based pricing. Monthly costs scale with the number of bookable rooms. Three plans are available:

• Basics: Starts from $39/month plus a 1% booking fee on all reservations. Includes channel manager, booking engine, reservation calendar, and mobile app. Support via 24/7 chat and email. Payments, metasearch, and Channels Plus available as add-ons. Self-serve onboarding, no setup fees.

• Pro: Fixed monthly fee, pricing varies by room count (approximately $109/month for small properties). Includes everything in Basics plus competitor rate intelligence, rate parity insights, integrated payments, hotel metasearch, Channels Plus, and performance insights. 24/7 phone, chat, and email support. Dedicated onboarding specialist included. Dynamic Revenue Plus, guest engagement, and website builder available as add-ons.

• Revenue Optimiser: Fixed monthly fee (custom quote). Includes everything in Pro plus Dynamic Revenue Plus (data-driven pricing recommendations and market intelligence). Booking fees waived for the first 3 months, discounted for the first year, then standard rates apply. Guest engagement and website builder available as add-ons.

The 1% booking fee applies to gross reservation value from online and offline bookings, excluding taxes, add-ons, cancellations, and disputed payments.

No setup or subscription cost for Little Hotelier Payments, but per-transaction fees apply.

Month-to-month billing with no lock-in contract. Annual billing available at a discount.

30-day free trial with full product access on all plans.

Get a customized quote tailored to your business.

Little Hotelier - HotelMinder Tech Index Rating

Pricing:
Ease of Use:
Hotelier Score:
Expert Score:

Little Hotelier - Third-Party Integrations

Pricepoint | RoomPriceGenie | happyhotel |

Little Hotelier - Video Presentation

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Little Hotelier - Pros & Cons

Pros:

Little Hotelier has a high average review score of 4.2 out of 5, calculated from 640 hoteliers reviews

Little Hotelier has high engagement on HotelMinder

Little Hotelier offers an exclusive offer on HotelMinder: 50% off your first 6 months and 50% off set up fees

Cons:

Little Hotelier has few registered integrations with third party applications

Articles mentioning Little Hotelier on HotelMinder

Property Management System by Little Hotelier

Little Hotelier is a single-platform hotel management system covering front desk operations, online distribution, direct bookings, payments, and guest communications.

Front desk and reservations: A centralized calendar displays all bookings from every source. Staff can manage check-ins, check-outs, room assignments, guest profiles, and housekeeping from one dashboard. Walk-ins and manual bookings are handled alongside OTA reservations.

Channel manager: Two-way connections to 450+ booking channels keep rates and availability synchronized in real time. Changes made in the calendar propagate instantly to all connected OTAs. Channels Plus extends inventory distribution across additional channels.

Direct booking engine: An embeddable booking widget for property websites and Facebook pages. Guests can check availability, select rooms, and complete bookings with integrated payment processing. No commissions on direct bookings.

Payments: Integrated payment processing via Stripe handles pre-authorization, deposits, and checkout charges. Supports credit cards, debit cards, and digital wallets. Included on Pro and Revenue Optimiser plans, available as an add-on on Basics.

Insights and revenue tools: Pro and Revenue Optimiser plans include competitor rate intelligence, rate parity monitoring, and performance reporting. Dynamic Revenue Plus (included in Revenue Optimiser) provides data-driven pricing recommendations and market intelligence.

Guest engagement: Optional module for automated pre-arrival communications, in-stay guides, and post-checkout review management.

Hotel metasearch: Connects the property to Google Hotel Ads, Trivago, and TripAdvisor to drive direct bookings. Included on Pro plans, available as a Basics add-on.

Website builder: Optional add-on that creates an SEO-friendly, mobile-responsive property website with integrated booking engine. No web development or hosting required.

Mobile app: iOS and Android. View reservations, check guests in and out, collect payments, and update room status remotely.

Integrations: Hotel App Store with 25+ third-party integrations covering accounting, guest experience, keyless entry, and other operational tools.

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