Little Hotelier is a cloud-based, all-in-one hotel management system built for small accommodation providers: bed and breakfasts, guesthouses, inns, lodges, motels, and boutique hotels with up to 30 rooms. It is a product of SiteMinder Limited (ASX: SDR), headquartered in Sydney, Australia.
Unified operations: The platform combines property management, channel management, a direct booking engine, and payment processing in a single interface. All reservations from OTAs and direct bookings appear in one calendar, with real-time availability updates across connected channels.
Distribution: Built on SiteMinder's channel management technology, Little Hotelier connects properties to over 450 booking channels including Booking.com, Expedia, Airbnb, and Google Hotel Ads. A built-in booking engine enables commission-free direct bookings from the property's website or Facebook page.
Scale: Little Hotelier operates in over 150 countries and serves thousands of small properties worldwide. It processes over 100 million reservations annually through SiteMinder's infrastructure.
Little Hotelier - Expert Reviews
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Little Hotelier - Hoteliers Reviews
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BAD CUSTOMER SERVICE
Nicole SteensonI've been waiting for an update on my Little Hotelier Payout and no one is able to assist or solve my issue. Support is not being helpful. They said payout are sent in 2 days but it's not true. My account was verified via Stripe. I have my property connected from booking.com and received reservations and processed payments. However, no updates on payout. This is ridiculous.
Unable to cancel
Paul KersbergenUnable to cancel3x Contacting sales rep2x filling in a form1x chatNobody replies, nobody cancels, you can get in easy but they won't let you cancel. They also lie to you about functionalities just to get the sale in
worst customer service
Dynn Aharon Szmulewiczworst customer service, no one is able to help and all the managers are uncontactable when an issue arise. some issues take weeks before anyone comes back with an answer. The support team might as well be a message bank.
Fraudulent charge
Coke StuyckCharged after a month asking them to delete my test account. No option to delete account or card details from profile. Multiple emails back and forward and today I get charged. Half an hour at the phone and still pending to get my stole money back.
DO NOT USE THEM!!! THEY WILL TAKE YOUR MONEY!
Paul JendrzejakLost multiple customers due to double bookings. And we where only running through one platform- Booking.com.After many attempts to get the issue rectified we either couldn't get hold of anyone or they would call us but not actually do anything!Terrible customer service and took our money without delivering what they promised!And they got us confused with another accommodation! Even after being told three times they still couldn't get it right! Bloody useless!And because we have had enough and will be going elsewhere they are charging us another $750 for leaving! Crooks! Thieves and liars! So after a final annoying conversation with a young man who "Would love to solve my problems but couldn't because it wasn't his department!" they graciously waived the leaving fee.And surprise surprise within one week of disconnecting from them and using the calendar function for booking.com and overlapping it with stayz we now have no more double bookings!And we have been booked out!Not only did Little Hotelier waste our time and cause us undue stress of having to cancel peoples bookings (Last one was the day before they were due to arrive for Easter weekend! I was so angry for the poor soul who had there holiday ruined!)but it seems they also cost us a lot of bookings (money) through their inability to provide the service they promised.For anyone who is still reading this and is willing to manage the bookings themselves, there is a way to share the calendars between the major booking platforms that automatically stops the other site from double booking and its free! Just google "how to sync booking.com calendar with airbnb" for example and it will step you through exporting and importing calendar ical links between the prospective booking platforms.Be warned though that there can be a lag between the sites calendars synchronizing so double bookings are potentially possible if two people book at the same time... Hope this helps!
Issue with a booking
Andis RetÄjumsIssue with a booking. It was resolved quickly with the help form the support team. I was guided through the process with simple and understandable instructions. Thank you!
The best..
Welc HomeThe best... el servicio al cliente es fantastico.. siempre disponible... 100% recomendado
Little bit difficult to learn how toâ¦
Jungle Capsule CangguLittle bit difficult to learn how to use, a definitely large learning curve, however, quite complete in features. Affordable too
Amazing support 24/7 with outstandingâ¦
Jan KonarikAmazing support 24/7 with outstanding performance. Thank you so much.
I find the platform very user friendly
Paula And BrettI find the platform very user friendly, and the support staff are very helpful and attentive.
Fast response from AL from LH
Hotel PinjiFast response from AL from LH. Hotel Pinji Ipoh, Perak, Malaysia here.
Very helpful support center
Uluwatu LagoonsVery helpful support center
Great customer service
NiaGreat customer service! Kath was very kind and helpful and explained everything perfectly.
Kath provided quick support and resovedâ¦
SakiKath provided quick support and resoved the issue quickly.
fast and info easy to understand
M Gregoryfast and info easy to understand
Very patient step by step support toâ¦
Stone House, Ubud - BaliVery patient step by step support to fix nasty communication issue between our email (Stone House, Ubud) and LH info address.
response time and result
The Roost Johannnaresponse time and result
Great Support
ScottI was having issues with a specific setting and the support knew exactly what to issue was.
Great support, direct service.
Melvin JanssenGreat support .. no waiting times, support agent understands question directly, questions are directed or solved directly. Our issue was solved.
Antika
Mega AntikaVey good service,response and resolution of problems responded quicklyThank you
Little Hotelier — Pricing
Little Hotelier uses room-count-based pricing. Monthly costs scale with the number of bookable rooms. Three plans are available:
• Basics: Starts from $39/month plus a 1% booking fee on all reservations. Includes channel manager, booking engine, reservation calendar, and mobile app. Support via 24/7 chat and email. Payments, metasearch, and Channels Plus available as add-ons. Self-serve onboarding, no setup fees.
• Pro: Fixed monthly fee, pricing varies by room count (approximately $109/month for small properties). Includes everything in Basics plus competitor rate intelligence, rate parity insights, integrated payments, hotel metasearch, Channels Plus, and performance insights. 24/7 phone, chat, and email support. Dedicated onboarding specialist included. Dynamic Revenue Plus, guest engagement, and website builder available as add-ons.
• Revenue Optimiser: Fixed monthly fee (custom quote). Includes everything in Pro plus Dynamic Revenue Plus (data-driven pricing recommendations and market intelligence). Booking fees waived for the first 3 months, discounted for the first year, then standard rates apply. Guest engagement and website builder available as add-ons.
The 1% booking fee applies to gross reservation value from online and offline bookings, excluding taxes, add-ons, cancellations, and disputed payments.
No setup or subscription cost for Little Hotelier Payments, but per-transaction fees apply.
Month-to-month billing with no lock-in contract. Annual billing available at a discount.
30-day free trial with full product access on all plans.
Get a customized quote tailored to your business.
Little Hotelier - HotelMinder Tech Index Rating
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Little Hotelier - Recommended For
Recommended for small hotels in Europe, North America, Asia-Pacific, Middle East and Africa and Central and South America. Recommended for midscale and upscale properties.
Little Hotelier - Third-Party Integrations
Little Hotelier - Video Presentation
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Little Hotelier - Pros & Cons
Pros:
Little Hotelier has a high average review score of 4.2 out of 5, calculated from 640 hoteliers reviews
Little Hotelier is a popular solution with a high popularity ranking
Little Hotelier offers an exclusive offer on HotelMinder: 50% off your first 6 months and 50% off set up fees
Cons:
Little Hotelier has few registered integrations with third party applications
Articles mentioning Little Hotelier on HotelMinder
Property Management System by Little Hotelier
Little Hotelier is a single-platform hotel management system covering front desk operations, online distribution, direct bookings, payments, and guest communications.
Front desk and reservations: A centralized calendar displays all bookings from every source. Staff can manage check-ins, check-outs, room assignments, guest profiles, and housekeeping from one dashboard. Walk-ins and manual bookings are handled alongside OTA reservations.
Channel manager: Two-way connections to 450+ booking channels keep rates and availability synchronized in real time. Changes made in the calendar propagate instantly to all connected OTAs. Channels Plus extends inventory distribution across additional channels.
Direct booking engine: An embeddable booking widget for property websites and Facebook pages. Guests can check availability, select rooms, and complete bookings with integrated payment processing. No commissions on direct bookings.
Payments: Integrated payment processing via Stripe handles pre-authorization, deposits, and checkout charges. Supports credit cards, debit cards, and digital wallets. Included on Pro and Revenue Optimiser plans, available as an add-on on Basics.
Insights and revenue tools: Pro and Revenue Optimiser plans include competitor rate intelligence, rate parity monitoring, and performance reporting. Dynamic Revenue Plus (included in Revenue Optimiser) provides data-driven pricing recommendations and market intelligence.
Guest engagement: Optional module for automated pre-arrival communications, in-stay guides, and post-checkout review management.
Hotel metasearch: Connects the property to Google Hotel Ads, Trivago, and TripAdvisor to drive direct bookings. Included on Pro plans, available as a Basics add-on.
Website builder: Optional add-on that creates an SEO-friendly, mobile-responsive property website with integrated booking engine. No web development or hosting required.
Mobile app: iOS and Android. View reservations, check guests in and out, collect payments, and update room status remotely.
Integrations: Hotel App Store with 25+ third-party integrations covering accounting, guest experience, keyless entry, and other operational tools.
Compare Little Hotelier to Alternative Solutions
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Sirvoy is a cloud-based hospitality management system combining a property management system, booking engine, and channel manager in one platform. The company was founded in 2008 in Hjo, Sweden, when brothers Mats, Ola, and John Persson built a booking tool for their mother's hostel. Sirvoy is now headquartered in Dublin, Ireland, and serves properties in more than 140 countries.
Target properties: Sirvoy is built for hotels, hostels, B&Bs, guesthouses, vacation rentals, campsites, and glamping sites. The system allows properties to relabel terminology, for example switching "Room" to "Cabin" or "Motorhome", to fit non-standard accommodation types.
Pricing model: Sirvoy charges based on plan and room or unit count, with no commission on direct bookings. A forever-free plan for single-unit properties launched in January 2026.
Support: Sirvoy provides 24/7 live chat, phone, and email support across eleven languages, alongside a self-service knowledge base and live onboarding demos booked via Calendly.
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Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system.
The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.
Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World's Best Hotel PMS Solutions Provider, 2022), and Deloitte's Technology Fast 500 (2024).
An affordable all-in-one solution for independent hotels, from property management to channel management and from booking engine to payment collection.
We believe in a power-shift from big platforms to independent hotels. From high-commission bookings to direct bookings and from bad guest experiences to unforgettable memories.
Our mission is to empower hoteliers around the world to run their hotels better, by offering easier and smarter ways to operate, distribute and price their hotels. Give them back control, boost direct bookings and create unique guest experiences.
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