Little Hotelier is a cloud-based property management solution designed for small properties such as bed & breakfasts, guesthouses, inns, lodges, and small hotels.

Little Hotelier system helps accommodation providers manage their front desk operations, accept online reservations with its integrated Booking Engine and manage property visibility across multiple booking sites with it's integrated Channel Manager such as Booking.com, Expedia, Airbnb and even Google Hotel Ads.

Little Hotelier — Pricing

Starting at €89 per month for the bare system, options like payment, metasearch connectivity, website builder, etc are charged additionally.

Little Hotelier - HotelMinder Marketplace Rating

Popularity:
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Review Score:

Little Hotelier - Users Reviews and Review Score

Little Hotelier has a Review Score of 4.2/5
calculated from 640 reviews across a selection of review platforms
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Read the latest reviews of Little Hotelier:

BAD CUSTOMER SERVICE

I've been waiting for an update on my Little Hotelier Payout and no one is able to assist or solve my issue. Support is not being helpful. They said payout are sent in 2 days but it's not true. My account was verified via Stripe. I have my property connected from booking.com and received reservations and processed payments. However, no updates on payout. This is ridiculous.
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Nicole Steenson

May 2025 Reviewed on Trustpilot

Unable to cancel

Unable to cancel3x Contacting sales rep2x filling in a form1x chatNobody replies, nobody cancels, you can get in easy but they won't let you cancel. They also lie to you about functionalities just to get the sale in
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Paul Kersbergen

Apr 2025 Reviewed on Trustpilot

worst customer service

worst customer service, no one is able to help and all the managers are uncontactable when an issue arise. some issues take weeks before anyone comes back with an answer. The support team might as well be a message bank.
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Dynn Aharon Szmulewicz

Apr 2025 Reviewed on Trustpilot

Fraudulent charge

Charged after a month asking them to delete my test account. No option to delete account or card details from profile. Multiple emails back and forward and today I get charged. Half an hour at the phone and still pending to get my stole money back.
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Coke Stuyck

Apr 2025 Reviewed on Trustpilot

DO NOT USE THEM!!! THEY WILL TAKE YOUR MONEY!

Lost multiple customers due to double bookings. And we where only running through one platform- Booking.com.After many attempts to get the issue rectified we either couldn't get hold of anyone or they would call us but not actually do anything!Terrible customer service and took our money without delivering what they promised!And they got us confused with another accommodation! Even after being told three times they still couldn't get it right! Bloody useless!And because we have had enough and will be going elsewhere they are charging us another $750 for leaving! Crooks! Thieves and liars! So after a final annoying conversation with a young man who "Would love to solve my problems but couldn't because it wasn't his department!" they graciously waived the leaving fee.And surprise surprise within one week of disconnecting from them and using the calendar function for booking.com and overlapping it with stayz we now have no more double bookings!And we have been booked out!Not only did Little Hotelier waste our time and cause us undue stress of having to cancel peoples bookings (Last one was the day before they were due to arrive for Easter weekend! I was so angry for the poor soul who had there holiday ruined!)but it seems they also cost us a lot of bookings (money) through their inability to provide the service they promised.For anyone who is still reading this and is willing to manage the bookings themselves, there is a way to share the calendars between the major booking platforms that automatically stops the other site from double booking and its free! Just google "how to sync booking.com calendar with airbnb" for example and it will step you through exporting and importing calendar ical links between the prospective booking platforms.Be warned though that there can be a lag between the sites calendars synchronizing so double bookings are potentially possible if two people book at the same time... Hope this helps!
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Paul Jendrzejak

Apr 2025 Reviewed on Trustpilot

Issue with a booking

Issue with a booking. It was resolved quickly with the help form the support team. I was guided through the process with simple and understandable instructions. Thank you!
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Andis Retējums

Apr 2025 Reviewed on Trustpilot

The best..

The best... el servicio al cliente es fantastico.. siempre disponible... 100% recomendado
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Welc Home

Mar 2025 Reviewed on Trustpilot

Little bit difficult to learn how to…

Little bit difficult to learn how to use, a definitely large learning curve, however, quite complete in features. Affordable too
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Jungle Capsule Canggu

Mar 2025 Reviewed on Trustpilot

Amazing support 24/7 with outstanding…

Amazing support 24/7 with outstanding performance. Thank you so much.
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Jan Konarik

Mar 2025 Reviewed on Trustpilot

I find the platform very user friendly

I find the platform very user friendly, and the support staff are very helpful and attentive.
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Paula And Brett

Mar 2025 Reviewed on Trustpilot

Fast response from AL from LH

Fast response from AL from LH. Hotel Pinji Ipoh, Perak, Malaysia here.
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Hotel Pinji

Mar 2025 Reviewed on Trustpilot

Very helpful support center

Very helpful support center
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Uluwatu Lagoons

Mar 2025 Reviewed on Trustpilot

Great customer service

Great customer service! Kath was very kind and helpful and explained everything perfectly.
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Nia

Mar 2025 Reviewed on Trustpilot

Kath provided quick support and resoved…

Kath provided quick support and resoved the issue quickly.
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Saki

Mar 2025 Reviewed on Trustpilot

fast and info easy to understand

fast and info easy to understand
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M Gregory

Mar 2025 Reviewed on Trustpilot

Very patient step by step support to…

Very patient step by step support to fix nasty communication issue between our email (Stone House, Ubud) and LH info address.
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Stone House, Ubud - Bali

Mar 2025 Reviewed on Trustpilot

response time and result

response time and result
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The Roost Johannna

Mar 2025 Reviewed on Trustpilot

Great Support

I was having issues with a specific setting and the support knew exactly what to issue was.
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Scott

Mar 2025 Reviewed on Trustpilot

Great support, direct service.

Great support .. no waiting times, support agent understands question directly, questions are directed or solved directly. Our issue was solved.
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Melvin Janssen

Mar 2025 Reviewed on Trustpilot

Antika

Vey good service,response and resolution of problems responded quicklyThank you
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Mega Antika

Mar 2025 Reviewed on Trustpilot

Little Hotelier - Third-Party Integrations

Little Hotelier - Pros & Cons

Pros:

Little Hotelier has a high average review score of 4.2, calculated from 640 reviews

Little Hotelier is a popular solution with a high popularity ranking

Little Hotelier offers an exclusive offer on HotelMinder: 50% off your first 6 months and 50% off set up fees

Cons:

Little Hotelier has few registered integrations with third party applications

Articles mentioning Little Hotelier on HotelMinder

Property Management System by Little Hotelier

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