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Is innRoad the best solution for your hotel tech stack? Talk to an Expert

innRoad is a comprehensive, cloud-based property management system designed to help hoteliers enhance their operational efficiency and boost revenue.

Founded in 2007, innRoad serves a diverse range of hospitality businesses, including hotels, motels, resorts, B&Bs, lodges, and campgrounds. The software, accessible from any device, offers a suite of tools to manage reservations, streamline day-to-day operations, and provide a seamless check-in/out experience for guests. The platform integrates a high-converting booking engine that matches the look and feel of a property's website, ensuring a cohesive guest experience. Real-time channel management and connections to hundreds of OTAs help properties avoid over-bookings and missed opportunities, while also increasing visibility.

InnRoad also offers rich revenue management tools and customizable reports that enable hoteliers to track performance metrics and set and achieve revenue and occupancy goals. The system supports credit card processing, saving clients an average of $60 per month on processing fees. Designed for ease of use, the platform features 24/7 live customer support and provides ongoing training. Additionally, innRoad boasts a 99% uptime and offers secure, PCI-compliant data handling.

innRoad — Pricing

Pricing starts from $150 per month.

Get a customized quote tailored to your business.

innRoad - HotelMinder Marketplace Rating

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innRoad - Users Reviews and Review Score

innRoad has a Review Score of 3.95/5

calculated from 224 reviews across a selection of review platforms

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Most customers find the innRoad software easy to use, convenient, and versatile. Customers especially appreciate the ability of the software to integrate with third-party sites like Booking.com and Expedia. The excellent customer service is another frequently commended aspect. Some common complaints, however, include occasional software glitches, limitations with group bookings, and the inability to log all operations. Some users found the learning curve a bit steep, and concerns were also raised about the software not being completely suited to UK and European operational structures.

innRoad pros:

Easy to use
Excellent Customer Service
Integration with third-party sites

innRoad cons:

Occasional software glitches
Limitations with group bookings
Does not log all operations

innRoad is most suited for:

Hotel Owners
Hotel Managers
Desk Attendants

Read the latest reviews of innRoad:

Years of Service

positive interactions, good follow up, immediate technical support Pros: Inroads does an excellent job of getting clients. Cons: Some of the booking agencies (Booking.com, Expedia) are not consistent and sometimes difficult to get customer service

Linda S - Owner

Aug 2023 Read review on Softwareadvice

innRoad makes managing reservations easy

Pros: Even as a mid-sized bed and breakfast, we can have some busy times when we are at full capacity and innRoad makes keeping our reservations organized convenient and straightforward. The software allows us to easily rearrange room assignments or adjust length of stay. It also integrates smoothly with third party reservation sites such as Expedia and Booking.com. Cons: On very rare occasions the software can have some glitches, such as updating charges to reservations or freezing actions for changing a reservation status. Fortunately customer service is easily available 24/7 and can promptly address whatever issues arise.

Jason - Desk Attendant

Jul 2023 Read review on Softwareadvice

Room for improvement

Room for improvement. A lot. Pros: Allows to make and manage reservations.Interfaces to credit card payments, self-service web based version. Cons: Not all operations are logged. Data just "disappears" from the system.Undeveloped reports.Lack of training environment. Training users on "live" data is bad practice and impacts reports. I don't understand why they can't clone the database and setup separate website. Doesn't support external hardware (like driver's license reader)

Pawel - General Manager

Jun 2023 Read review on Softwareadvice

Glad we selected innRoad.

Very happy with innRoad. Pros: It is their customer service that makes them number one from my point of view. Cons: Initially group functionality was a little clunky when we switched to innRoad. It may partially because we were learning a new system. Group functionality has improved over the years.

Cindy - Hotel Manager

May 2023 Read review on Softwareadvice

Customer Service

I am very satisfied with the overall customer service i recently received . Pros: Innroad has a group of information and intelligent employeess that always finds a solution to my problems Cons: I would like it if the rates that were booked prior to a rate change didn't revert to the new rate . I believe if a customer books at a rate that rate should remain the same regardless if it is lower or higher.

Janet - Guest Services Agent

Apr 2023 Read review on Softwareadvice

Great Support

Pros: Product easy to use with helpful set up. Support is usually good. Cons: Could do with automated email going to guest and us confirming a cancellation when a cancellation is made over the phone.

David - General Manager

Feb 2023 Read review on Softwareadvice

Customer Service

My experience and my full team are happy with the customer service that is provided from Inn Road.We are all new to this program and have called a few times for explanations on how to do something simple. The explanations and formats given make all of us feel at ease. Thank youHeidi Pros: It is cloud based and will reach out to many more clients and customers. Cons: It is cloud based and reaching out all over the world is going to be a asset soon, once we fully learn the system.

Heidi - Customer/Housing

Jan 2023 Read review on Softwareadvice

Cabin Management

The training has been good, we are still trying to figure it all out! Pros: We have the cabins separated by categories and makes it easy to book Cons: Just trying to figure it out, bc this is our 1st Software experience.

Rickey - Owner

Jan 2023 Read review on Softwareadvice

innRoad Has Helped us Grow Quickly!

Since we have started using innRoad we have seen a minimum of 10% increase in monthly booking and revenue! Pros: We have come to find that guests can easily book online and are able to view rates and availability before making their reservation. It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth! Cons: The group booking is a bit challenging and not as user friendly as the rest of the system.

Morgan - Manager

Oct 2022 Read review on Softwareadvice

Has potential

InnRoad has huge potential to work well in the UK and Europe but they need to adjust quickly to the way we work in the UK as opposed to the American market. Setting up the system was relatively pain free, but connecting to our first ota was a huge disaster and eventually sorted it and got it right after a lot of calls and emails on our behalf to them. In the UK we need CVV codes and they wont let you have that information, its there and they collect it from our guests when they book but they do not provide it to the hotel, so you then have to contact the guest and ask for it. Ive just tried to connect to tripadvisor as they tell you this is one of the ota's they connect with like booking.com, Expedia, Airbnb and many more and now I am being told they will have to look at my service agreement as they are not sure they can do that without charging extra? Im being told $75 or do they mean £75? We were not told of that cost we signed up. Most other providers do this for free. Be warned they do not connect with google either. A frustrated customer.

Sarah,jones

Sep 2022 Read review on Trustpilot

Online booking made easy from anywhere

I have had issues I couldn't resolve that technical support created solutions for. Pros: I am able to remotely login and become aware of all items related to room status. I can also effectively make real time changes. Cons: I cannot think of any immediate issues that cause me any problems

Evan - Hotel Opperations

May 2022 Read review on Softwareadvice

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innRoad - Recommended For

Recommended for medium hotels in North America. Recommended for midscale properties.

innRoad - Third-Party Integrations

Whistle | Blastness | Canary Technologies |

innRoad - Video Presentation

innRoad - Pros & Cons

Pros:

Cons:

innRoad has a low popularity ranking on HotelMinder

innRoad has few registered integrations with third party applications

Property Management System by innRoad

innRoad PMS seamlessly integrates property management, global distribution, bookings and marketing–all on a single, easy-to-use platform designed exclusively for independent hoteliers, small hotel chains and hotel management companies.

innRoad also provides a customized booking engine that matches the look and feel of your hotel website Checking guests in and out, taking payments, managing housekeeping, running customized reports are some of the supported functions.

Room inventory and rates are automatically synched across channels through a direct connection with online travel agents (OTAs) including Expedia, Booking.com, Airbnb, etc.

Compare innRoad to Alternative Solutions

We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests' satisfaction and coworkers' engagement thanks to modern technology and expert know-how. Compare innRoad with:

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Its affordable price tag means that it's accessible to smaller or newer businesses that need to dream big on a small budget and scales with them as they grow, be it: hotels, motels, hostels, B&Bs, lodges & guest houses.

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Mews

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Mews is a leading platform for the new era of hospitality. Over 3,000 properties in 70 countries are powered by Mews. The Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

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Mews has been named the World's Best Independent Hotel PMS Provider by World Travel Tech Awards (2022) and won Best Place to Work in Hotel Tech (2021, 2022) from Hotel Tech Report.

The company has offices in Europe, the United States and Australia.

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Cloudbeds

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Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide.

Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World's Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte's Technology Fast 500 in 2023.

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