Cloudbeds — Pricing

Cloudbeds offers flexible pricing that adjusts based on property size, number of units, and desired functionalities. Pricing is available upon request after a personalized demo.

Cloudbeds provides four main pricing plans:
Essential Plan (reportedly starting from approximately €100 per month for the smallest properties), Plus Plan, Premier Plan, Enterprise Plan. Hostel Pricing: Hostel beds are priced at a fraction of private room rates.

Core Features Across All Cloudbeds Plans
- Property Management System (PMS): Includes a user-friendly drag & drop calendar.
- Channel Manager: Supports distribution to over 300 channels.
- Booking Engine & Rate Checker
- Payment Processing: with fees starting at 2.9%.
- Reporting & Accounting Management
- Advanced Rates & Package Management

Additional Solutions and Add-ons:
- Digital Marketing Services: Boost direct bookings.
- Automated Revenue Management Tool (PIE)
- Guest Messaging Channels: Improve communication.
- Priority Support Add-on: Ensures expedited response times.
- Payment Terminals

Additional Fees: Extra charges apply for payment processing and rate checker functionalities.

Get a customized quote tailored to your business.

Cloudbeds - HotelMinder Marketplace Rating

Popularity:

Pricing:

Ease of Use:

Review Score:

Cloudbeds - Users Reviews and Review Score

Cloudbeds has a Review Score of 4.36/5

calculated from 2080 reviews across a selection of review platforms

NEW AI Review summary

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Customer reviews express a mix of frustrations and praises regarding the software. Many users commend the onboarding process and customer support, highlighting specific staff members for their exceptional assistance. However, some users report significant issues such as billing errors, complicated processes, and lack of communication, leading to dissatisfaction. Overall, while the platform is seen as user-friendly and effective for operations, it faces criticism related to pricing practices and support responsiveness during critical issues.

Cloudbeds pros:

User-friendly interface
Excellent customer support
Comprehensive all-in-one solution

Cloudbeds cons:

High costs for additional features
Inconsistent technical support
Frequent billing issues

Cloudbeds is most suited for:

Small hotels
Mid-sized businesses
Multi-property hotel groups

Read the latest reviews of Cloudbeds:

So they have put my account on hold…

So they have put my account on hold without any information. My account was set up on autopay, and never knew that last month the payments of $ 30 was not processed. I am trying to speak to someone about the account and no place to call.

Rachna Pittsburgh

Apr 2025 Reviewed on Trustpilot

Exceptional Support Across Multiple Property Onboardings

Working with our Cloudbeds onboarding coach, Cata, has been an absolute game-changer. From day one, she demonstrated not only deep knowledge of the platform but also a genuine commitment to our success. Every session was clear, well-structured, and tailored to our unique needs — no cookie-cutter approach here.What really stood out was her patience and attention to detail. She took the time to answer every question (no matter how small), and made sure we felt confident every step of the way. Her positivity, professionalism, and responsiveness made the entire onboarding process smooth and — dare I say — enjoyable!We’ve onboarded five to six properties together, and each time, she provided the same exceptional level of support, ensuring a seamless transition. Thanks to her guidance, we were up and running faster than expected, and we’re already seeing the benefits. If every support experience were like this, the hospitality tech world would be a much easier place to navigate. Huge thanks to our coach — you made a big difference!

Steffany Holton

Apr 2025 Reviewed on Trustpilot

I’ve used Cloudbeds for three years…

I’ve used Cloudbeds for three years now. We are having a serious issue with the program randomly under charging guests, And then overcharging some others. Up to $100 either way. It’s been three weeks and I no longer can quote a price or make a reservation. All communication with Tech Support has to be via email. Or a completely useless chat Bot. The problem is rather complex. I’ve pleaded via email for a phone call so I can talk with them about it — Maybe even get a workaround while they fix the problem. I am losing hundreds of dollars and multiple hours a day.No calls, and from what I can tell, no solution to the problem is in sight. I am beyond frustrated. We are gearing up to our busy season and at this point in time, I am looking for an alternative software company. I can’t imagine switching at this time of year, but the lack of communication, the severity of the problem, and the lack of a solution is worse.

Terri Steinhorst

Apr 2025 Reviewed on Trustpilot

PAY MORE for every little thing..

They ask you to pay to edit things as simple as "Select Stay Dates" on the booking engine. You can't edit the favico for free.And most customization is an additional charge. This is EVEN IF YOU CAN CODE IT YOURSELF. They literally block the text customization injections.We even need to pay additional feeds monthly just to connect our payment processor...I won't name any, but it now seems like their main competitors are getting more and more attractive...We've been with Cloudbeds for years.. And now will move away because of those ridiculous practices..

Thomas

Apr 2025 Reviewed on Trustpilot

The speed with which reservations are loaded from 0TAS and the ease of ...

The speed with which reservations are loaded from 0TAS and the ease of having all the information at our fingertips. It streamlines processes.

Onasis A.

Apr 2025 Reviewed on HotelTechReport

Inefficient structure in the company and overcomplicated onboarding process

They present themselves as professionals focused on customer service, but the software is incredibly complicated to navigate. There are no accountable supervisors available to take responsibility for their actions. I have blocked off two weeks on my calendar due to their inefficient internal workflow, and I find it unacceptable that there is no one in a supervisory capacity to address these issues. Please avoid this company! I regret my decision to work with them. I spoke to other companies in the market, and trust me, they are much more organized and less costly for exactly the same products.

Tatiana Mid

Apr 2025 Reviewed on Trustpilot

It's a very user-friendly and easy-to-implement platform, allowing any ...

It's a very user-friendly and easy-to-implement platform, allowing any employee to learn from the ground up. It's also a comprehensive product that facilitates the control and management of reception operations.

Marisol R.

Apr 2025 Reviewed on HotelTechReport

Very good support

Quick response, detailed help with pictures, very good support from Ola Krawiec with everything! Thank you!