Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide.

Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World's Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte's Technology Fast 500 in 2023.

Cloudbeds — Pricing

Cloudbeds offers flexible pricing that adjusts based on property size, number of units, and desired functionalities. Pricing is available upon request after a personalized demo.

Cloudbeds provides four main pricing plans:
Essential Plan (reportedly starting from approximately €100 per month for the smallest properties), Plus Plan, Premier Plan, Enterprise Plan. Hostel Pricing: Hostel beds are priced at a fraction of private room rates.

Core Features Across All Cloudbeds Plans
-
Property Management System (PMS): Includes a user-friendly drag & drop calendar.
- Channel Manager: Supports distribution to over 300 channels.
- Booking Engine & Rate Checker
- Payment Processing: with fees starting at 2.9%.
- Reporting & Accounting Management
- Advanced Rates & Package Management

Additional Solutions and Add-ons:
- Digital Marketing Services: Boost direct bookings.
- Automated Revenue Management Tool (PIE)
- Guest Messaging Channels: Improve communication.
- Priority Support Add-on: Ensures expedited response times.
- Payment Terminals

Additional Fees: Extra charges apply for payment processing and rate checker functionalities.

Cloudbeds - HotelMinder Marketplace Rating

Popularity:
Pricing:
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Cloudbeds - Users Reviews and Review Score

Cloudbeds has a Review Score of 4.37/5
calculated from 320 reviews across a selection of review platforms
Read the latest reviews of Cloudbeds:

Embraces the diversity in the field and the guiding principles

Championing sustainability in the industry. Cloudbeds gives the most comprehensive insight into the structure and functioning of this industry. Pros: There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries. Cons: I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team.
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Henrico - Director

Decepcionantw

Decepcionante, prometen un mes gratis y me cobraron sin devolucion Pros: No tengo elección, no encuentro ventaja alguna Cons: experiencia de usuario perversa Mal sistemas de pago, toca manual Entorpece el proceso en ves de facilitar
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Juan Carlos - Gerente

Customer Service

Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be! Pros: Customer service was great when I signed up and it was great for about a year. Cons: You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .
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Karin - Owner

Decision for Cloudbeds

So far, so good; we have just started Cloudbeds! Pros: Enables integration to Quickbooks, very good support team Cons: no reservation with click and drag, some features are complicated
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Natja - Sales And Marketing Manager

Issues hidden beneath the surface.

In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition. Pros: Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin. Cons: The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.
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Brian - Gm

Unstable, crashes and no explanation

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it. Pros: When it functions it is pretty ok but has some features that are worthless - E.g. housekeeping. There is no app, but a webapp that does not perform well Cons: Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever.
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Poul Percy - Ceo

Good System, not so much for their support

Pros: Many features making it a ver integrated system Cons: Support area has been good but not the follow up that other areas like Compliance do
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Felipe - Managing Partner

Great Choice for Independent Hotelier

Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size. Pros: Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great. Cons: The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.
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Kira - Executive Assistant

Dreadful

We never got a chance to experience it. The set up was never completed. The person responsible was unresponsive. Cloudbeds still is trying to charge us even though no services were provided. Pros: Services not provided, but Cloudbeds still wanting to charge. Cons: The sales person was great. Everything down hill afterward.
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David - Owner

Great for large businesses

Friendly team and the program itself is very good, however, if you are not technically minded, we found cloud beds to be very complicated and help is difficult to get and this was very frustrating. Pros: Had a lot of different features and functions that were very useful and some simple to use Cons: The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress!
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Kerry - Director

Cloudbeds - Video Presentation

Cloudbeds - Pros & Cons

Pros:

Cloudbeds has a high average review score of 4.4, calculated from 320 reviews

Cloudbeds is a popular solution with a high popularity ranking

Cloudbeds has many registered integrations with third party applications

Cloudbeds offers an exclusive offer on HotelMinder: Sign up for a demo and receive $250 of free credit

Cons:

Hotel Management Software by Cloudbeds

Cloudbeds Hospitality Platform seamlessly combines tools for operations, revenue management, guest experience, and marketing.

The Cloudbeds platform features a marketplace of third-party integrations to help independent hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences.

Metasearch Management Software by Cloudbeds

AdsHotel (a Cloudbeds company product) integrates in one easy platform several Channels and Ads types to master all the touch points and increase in Profitability and Direct Sales.

An independent Hotels Dashboard for Metasearch & Programmatic to engage and convert Travelers into Bookers in the most effective Adv Channels.

Property Management System by Cloudbeds

The Cloudbeds Property Management System is a powerful, easy-to-learn system that specializes in streamlining operations.

Independent property owners will save time by easily managing guest reservations, check-ins, and check-outs with our drag-and-drop calendar.

The PMS provides a clear property overview where properties can make data-based decisions to maximize occupancy and revenue with real-time data and robust reporting tools.

Channel Manager Software by Cloudbeds

The Cloudbeds Channel Manager is the heart of a property's distribution strategy.

It connects seamlessly with the Cloudbeds PMS and ensures that properties' room rates and inventory are always in sync across all channels.

The Channel Manager updates rates in real-time and includes no added commissions.

Booking Engine Software by Cloudbeds

Built to drive direct bookings, the Cloudbeds Booking Engine easily integrates with any website to turn it into a top-performing booking channel, with no added commissions.

The Cloudbeds Booking Engine puts the full power of direct reservations in the hands of independent property owners.

Digital Marketing by Cloudbeds

Cloudbeds Amplify is a comprehensive done-for-you digital marketing solution designed to optimize customers' online presence, drive more bookings and maximize revenue.

Services and solutions include website creation and search optimization, metasearch advertising, search engine marketing, and online business listing management.

Website Design and Development by Cloudbeds

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Revenue Management Software by Cloudbeds

The Cloudbeds Pricing Intelligence Engine (PIE) empowers properties to take their pricing strategies into their own hands and automate the adjustment of rates in the PMS.

PIE uses performance data, local market data, competitor rates, and other applied analytics to predict consumer demand to maximize revenue and profits.

Search Engine Marketing and Optimization by Cloudbeds

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Short Term Rental Software by Cloudbeds

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Payment Processing Software by Cloudbeds

Cloudbeds Payments provides easy, transparent, and contactless payment processing that's fully integrated into the Cloudbeds Hospitality Platform.

It reduces wasted time and human errors due to manual entry and comes with state-of-the-art payment terminals compatible with all payment types.

We manage all your disputes through world-class support from our in-house team of payments experts.

Marketing Software by Cloudbeds

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Compare Cloudbeds to Alternative Solutions


We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests satisfaction and coworkers engagement thanks to modern technology and expert know-how. Compare Cloudbeds with: