Comparison of the best Hotel Guest Communication Solutions
Quick, responsive, and hassle-free guest communication is the best way to engage with prospects before their stay, and with even guests who are currently staying in rooms at the property. There is no need for guest communication to stop once the room's door closes, and using a real-time guest communication solution with live chat, surveys, feedback, reviews, etc., can solve issues before they become bigger problems.
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Metasphere Technologies Inc. was founded in 2002 as a provider of procurement systems to some of the world's largest retail brands. Recognizing the need to bring cost-effective and innovative solutions to the hospitality industry, we set out to transform the industry with automated and interconnected technology.
Over the years, we helped hotels reduce labor costs and elevate guests' experiences by streamlining their operations. Our innovative solutions have been installed to a range of clients from single properties and casinos to leading global hotel chains. We are committed to developing innovative, competitively-priced and interconnected hotel software that will help hotels thrive.
Whistle for Cloudbeds is an enhanced guest engagement solution that gives lodging businesses the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations and deliver more meaningful contact and customized interactions throughout the entire guest journey from discovery to post-stay.
Quoality is an easy-to-use GX platform helping hoteliers digitize guest-facing processes to offer an elevated guest experience and increase profitability.
Whether you want to upsell your ancillaries, automate guest journeys, provide contactless check-ins/checkouts, collect online payments, and drive more positive online reviews, Quoality has everything you automate the guest-facing process needed to run your business efficiently.
A SiteMinder company, GuestJoy allows hotels to provide contactless guest experiences. Online check-in, upsell, gathering feedback - all in one system - eliminating the need to purchase multiple platforms.
GuestJoy is a great match for boutique hotels, small chains, all the way up to larger city hotels. It is extremely easy to use and we provide best-in-class support to help you along the way.
Main features:
- Online check-in, distributing key codes
- Pre and post-stay emails, announcements
- Upselling pre-arrival with segmentation
- Private surveys - understanding guest issues
- Tripadvisor and Google integration
- Data & Reports
An AI-powered smart concierge, now part of Revinate, offering end-to-end guest engagement. It acts as a Virtual Personal Assistant, and communicates with guests via text messaging.
Lots of features and many connections to great third-party solutions. Highly recommended for vacation rental agencies in the USA and scaling to many properties.
Howazit is a cloud-based, highly configurable, pro-active guest engagement platform, used by hotels to digitally transform their guest's experience.
Howazit turns every touchpoint across the customer journey into an engagement opportunity and is easy to integrate to any third-party partner.
Leveraging happy customers for brand advocacy, loyalty, and more sales, while reducing operating costs and increasing the bottom line.
Work smarter and build strong relationships with your guests with Guest Connexxion.
Guest Connexxion Multi Channel platform enables hoteliers to manage all communication channels (Whatsapp, Facebook, SMS, email, Live Chat & more) in one place to deliver a great guest experience and empower your front desk team. No more logging into different platforms or walking around with a mobile phone to answer texts!
Through automated messaging and targeted Marketing, add a personalised touch to grow your guests satisfaction and loyalty.
Our contactless mobile ordering, payments and guest engagement tools, deliver guests a world of experiences, uninterrupted.
SuitePad digitalizes the during stay guest experience, by replacing guest directory, paper collateral, hotel phone & TV remote with a single in-room tablet.
HERA, Your Hotel Email Reservation Assistant, helps hotel and restaurant reservation agents answer inbound Emails.
WeBee is a 360-degree guest-facing solution that allows hoteliers to provide guests outstanding experiences, hence increase their revenue.
Altitude is a smart contactless hotel digital platform solution to boost revenue while saving time & money.
HERA, Your Hotel Email Reservation Assistant, helps hotel and restaurant reservation agents answer inbound Emails.
Equip your brand with a powerful digital customer-engagement experience.
One solution for digitalizing your hotel operations and guest experience.
Use modern messaging to service guests and properly care for your hotels while connecting remotely and distancing with a lean team.
HelloShift is fast, easy, and familiar with notes, tasks, comments, and checklists. Say goodbye to logbooks and old school hotel software with endlessly complex modules. Mentions, tags, and an integrated platform turn everyday communication into a treasure trove of information.
HelloShift's pricing is transparent and affordable. Use HelloShift to do more with less. It's the essential app hotel teams learn quickly and love to use.
The complete Guest Experience OS designed to offer guests access to all your hotel services from their smartphones.
A Simple, Social and Automated contactless text messaging platform to personalize guest engagement and streamline hotel operations.
Use GuestRevu to quickly and easily gather feedback from your guests and actively manage your online reputation.
Smart up your Offer the Guests residing in your hotel and apartment, a simplerand better way to communicate with your staff.
Guest Services:All essential services including babysitting service.
Why Do You Need a Guest Communication Solution at your Hotel?
With a good guest communication solution, you are able to motivate guests to choose promotions, giving you an opportunity to upsell. Additionally, it allows you to ask for feedback, special requests, and other details to improve the overall guest experience.
Most guest communication solutions also offer in-room chat capabilities, which turns out to be an effective way to understand your guests' needs and requirements. Such level of responsiveness gives them instant satisfaction to engage with your staff, and eventually lets them consider you a better choice than competitors.
How to Get Started with a Hotel Guest Communication Solution?
There are abundant guest communication solutions available online. In order to shortlist a few options, you need a better understanding of budget, type of guests who book a stay at your property, features, etc. To get started, choose something simple yet interactive, which gives you the ability to improve guest communication with minimal training required.
Read more about: Guest Communication Software
4 Modern Technology Solutions to Better Communicate with Guests Upgrade your business with HotelMinder
Firstly, we assess
We evaluate objective(s), defining opportunities and setting goals.
Then, we plan
We make a plan detailing what should be done to help reach set goals.
Finally, we make it happen
We implement change, as planned, within set timeline and budget.
Firstly, we assess
We evaluate objective(s), defining opportunities and setting goals.
Then, we plan
We make a plan detailing what should be done to help reach set goals.
Finally, we make it happen
We implement change, as planned, within set timeline and budget.
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