Why Do You Need a Guest Communication Solution at your Hotel?
With a good guest communication solution, you are able to motivate guests to choose promotions, giving you an opportunity to upsell. Additionally, it allows you to ask for feedback, special requests, and other details to improve the overall guest experience.
Most guest communication solutions also offer in-room chat capabilities, which turns out to be an effective way to understand your guests' needs and requirements. Such level of responsiveness gives them instant satisfaction to engage with your staff, and eventually lets them consider you a better choice than competitors.
How to Get Started with a Hotel Guest Communication Solution?
There are abundant guest communication solutions available online. In order to shortlist a few options, you need a better understanding of budget, type of guests who book a stay at your property, features, etc. To get started, choose something simple yet interactive, which gives you the ability to improve guest communication with minimal training required.
Start with a Consultation with a HotelMinder Expert
HotelMinder has a global team of experts working in the hospitality industry for many years. Our combined experience in operations, sales, marketing, and technology helps us guide our partners to the best tools and solutions available to increase revenue. We take a comprehensive approach to deliver on our promises, and offer multiple solutions, depending on partner budget, requirements, objectives, and goals.
Tailored Hotel Management — our affordable and comprehensive tailored management service is designed for small and medium sized independent hotels and hotel chains to help them achieve defined objectives.
Planning & Implementation — we help you set up the right objectives, define needs, upgrade your existing technology solutions, start marketing campaigns, give insights on current industry trends, conduct audits of your property's technology and operational status, and provide a comprehensive roadmap to achieve goals.
Partial or Complete Health Audit — our health audits offer a holistic view of your hotel marketing, operations, strategy, and technology. Assessed by industry experts, our audits help you get strategic data of business KPIs, tailored to your specific requirements.
1-to-1 Expert Session — indulge in a consulting session with experienced hospitality consultants, including HotelMinder's Co-founders. The rich expertise and a talented pool of industry veterans can help you start a new project, choose an application or service, solve a problem, or get insights on marketing, revenue, operations, and technology.
When you get started with HotelMinder, we guide you to the right path, manage the project, tailored to the category of services you require. With a detailed Planning & Implementation phase, we make sure all your expectations our met in the most efficient and timely manner.