Comparison of the best Hotel Guest Communication Solutions
Quick, responsive, and hassle-free guest communication is the best way to engage with prospects before their stay, and with even guests who are currently staying in rooms at the property. There is no need for guest communication to stop once the room's door closes, and using a real-time guest communication solution with live chat, surveys, feedback, reviews, etc., can solve issues before they become bigger problems.
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We Can HelpWhistle for Cloudbeds is an enhanced guest engagement solution that gives lodging businesses the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations and deliver more meaningful contact and customized interactions throughout the entire guest journey from discovery to post-stay.
A SiteMinder company, GuestJoy allows hotels to provide contactless guest experiences. Online check-in, upsell, gathering feedback - all in one system - eliminating the need to purchase multiple platforms.
GuestJoy is a great match for boutique hotels, small chains, all the way up to larger city hotels. It is extremely easy to use and we provide best-in-class support to help you along the way.
Main features:
- Online check-in, distributing key codes
- Pre and post-stay emails, announcements
- Upselling pre-arrival with segmentation
- Private surveys - understanding guest issues
- Tripadvisor and Google integration
- Data & Reports
Unlock your full potential with our solutions. Reimagine your guest experiences today through the power of contactless technology.
Metasphere Technologies Inc. was founded in 2002 as a provider of procurement systems to some of the world's largest retail brands. Recognizing the need to bring cost-effective and innovative solutions to the hospitality industry, we set out to transform the industry with automated and interconnected technology.
Over the years, we helped hotels reduce labor costs and elevate guests' experiences by streamlining their operations. Our innovative solutions have been installed to a range of clients from single properties and casinos to leading global hotel chains. We are committed to developing innovative, competitively-priced and interconnected hotel software that will help hotels thrive.
Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management Platform.
Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group.
Canary's solutions eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary's Hotel Management Software includes Mobile Check-In/Checkout, Tablet Registration, Upsells, Guest Messaging, Canary AI, and Digital Tipping.
Quoality is an easy-to-use GX platform helping hoteliers digitize guest-facing processes to offer an elevated guest experience and increase profitability.
Whether you want to upsell your ancillaries, automate guest journeys, provide contactless check-ins/checkouts, collect online payments, and drive more positive online reviews, Quoality has everything you automate the guest-facing process needed to run your business efficiently.
Revinate Ivy (formerely Ivy by GoMoment) is an AI-powered text messaging solution designed to enhance guest communication from pre-arrival to post-departure, driving guest satisfaction and revenue for hotels.
Instant Guest Interaction: Revinate Ivy leverages AI to automate responses to frequent guest inquiries, providing instant answers and freeing up hotel staff to focus on more complex requests. This fosters efficient and satisfactory guest interactions, increasing overall guest contentment.
Single Platform Management: The platform offers a centralized hub for managing guest requests across multiple communication channels, including text messages and WhatsApp. This unified approach simplifies the tracking of guest statuses and survey responses, ensuring seamless communication and streamlined operations.
Two-Way Communication: Ivy facilitates proactive engagement with guests, allowing hotels to request feedback or extend special offers without the need for guests to download any additional apps. This two-way communication enhances the guest experience and opens new opportunities for hotels to increase revenue through personalized offers.
Advanced AI Capabilities: The solution uses industry-leading AI to understand the sentiment behind guest requests, providing contextually appropriate responses. Staff are further supported with AI-powered smart suggestions, which offer up to three previous responses to similar queries.
Analytics and Reporting: Revinate Ivy includes easy-to-track analytics that provide valuable insights into guest engagement, automation rates, and staff response times. Additionally, automated weekly reports on program performance are generated and delivered via email, helping hotels continuously improve their service strategies.
HiJiffy is an advanced AI-powered guest communication platform designed specifically for the hospitality industry. It consolidates multiple communication channels into a unified inbox, allowing hotels to automate up to 90% of guest queries and significantly improve guest interaction efficiency.
Key features of HiJiffy include:
• Omnichannel communication - centralizes guest queries from website chat, social media, WhatsApp and more into a single interface
• Conversational AI chatbot that can automatically answer over 85% of common guest questions in over 130 languages
• Seamless integration with hotel systems like PMS to enable automated services like online check-in, digital keys, in-stay requests, upsells and more
• Campaign management tools to optimize direct bookings and upselling opportunities
• Performance analytics and guest feedback insights
• Quick setup and easy to use interface that can be customized to match hotel branding
By automating repetitive tasks with AI, HiJiffy helps hotels reduce operational costs, minimize staff workload and improve response times. This allows hotel staff to focus on higher value guest interactions. Real results reported by HiJiffy clients include 92% customer satisfaction scores, 60% online check-in completion rates, 5% chat to booking conversion and 70% reduction in incoming calls.
HiJiffy integrates with leading hotel systems like Oracle Opera, Mews, D-Edge, Oaky, Cloudbeds and more. Over 2,100 hotels, resorts and hostels worldwide trust HiJiffy to digitalize their guest communications and boost revenue.
Howazit is a cloud-based, highly configurable, pro-active guest engagement platform, used by hotels to digitally transform their guest's experience.
Howazit turns every touchpoint across the customer journey into an engagement opportunity and is easy to integrate to any third-party partner.
Leveraging happy customers for brand advocacy, loyalty, and more sales, while reducing operating costs and increasing the bottom line.
We are a technology company serving already 20,000 hotels worldwide. We offer a full-stack growth platform to power hotels´ direct channel. By leveraging a series of integrated tools and analytics, hotel brands can attract, engage and convert guests throughout the user journey.
In addition to price comparison, reviews summary and a full suite of personalization options, The Hotels Network's Predictive Personalization product harnesses machine learning techniques to predict user behavior and then automatically personalizes both the message and the offer for each user. The company's latest innovation, BenchDirect, is the first benchmarking product for the direct channel, providing hotels with never-before-seen competitive data that completely changes the rules of the game.
The Hotels Network's mission is to improve the online booking experience, grow direct bookings and strengthen the relationship between hotel brands and their guests.
The Hotels Network integrates with over 450 Booking Engines; serves hotels that have any CRM and also connects with many PMS solutions.
Use modern messaging to service guests and properly care for your hotels while connecting remotely and distancing with a lean team.
HelloShift is fast, easy, and familiar with notes, tasks, comments, and checklists. Say goodbye to logbooks and old school hotel software with endlessly complex modules. Mentions, tags, and an integrated platform turn everyday communication into a treasure trove of information.
HelloShift's pricing is transparent and affordable. Use HelloShift to do more with less. It's the essential app hotel teams learn quickly and love to use.
Why Do You Need a Guest Communication Solution at your Hotel?
With a good guest communication solution, you are able to motivate guests to choose promotions, giving you an opportunity to upsell. Additionally, it allows you to ask for feedback, special requests, and other details to improve the overall guest experience.
Most guest communication solutions also offer in-room chat capabilities, which turns out to be an effective way to understand your guests' needs and requirements. Such level of responsiveness gives them instant satisfaction to engage with your staff, and eventually lets them consider you a better choice than competitors.
How to Get Started with a Hotel Guest Communication Solution?
There are abundant guest communication solutions available online. In order to shortlist a few options, you need a better understanding of budget, type of guests who book a stay at your property, features, etc. To get started, choose something simple yet interactive, which gives you the ability to improve guest communication with minimal training required.
Read more about: Guest Communication Software
4 Modern Technology Solutions to Better Communicate with Guests Upgrade your business with HotelMinder
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Firstly, we assess
We evaluate objective(s), defining opportunities and setting goals.
Then, we plan
We make a plan detailing what should be done to help reach set goals.
Finally, we make it happen
We implement change, as planned, within set timeline and budget.
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