Comparison of the best Hotel Guest Communication Solutions
Quick, responsive, and hassle-free guest communication is the best way to engage with prospects before their stay, and with even guests who are currently staying in rooms at the property. There is no need for guest communication to stop once the room's door closes, and using a real-time guest communication solution with live chat, surveys, feedback, reviews, etc., can solve issues before they become bigger problems.
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A SiteMinder company, GuestJoy provides an all-round digital guest experience for hotels of all sizes from online check-in to upselling & gathering valuable customer feedback.
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Asksuite is a reservation chatbot and service channel management focused on increasing direct bookings and central reservation productivity. It just won Hotel Tech Award 2020 on the Chatbot category.
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Unlock your full potential with our solutions. Reimagine your guest experiences today through the power of contactless technology.
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An AI-powered smart concierge, now part of Revinate, offering end-to-end guest engagement. It acts as a Virtual Personal Assistant, and communicates with guests via text messaging.
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Lots of features and many connections to great third-party solutions. Highly recommended for vacation rental agencies in the USA and scaling to many properties.
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A customer engagement platform used by hotels to constantly improve guests experience, using digital transformation. Feedback collection, live chat, mobile web app and more.
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Guest Connexxion is a digital communication platform designed for hotels and resorts to provide great customer service before, during and after a guest's stay.
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Transform the way your hotel communicates. With Whistle for Cloudbeds, you can increase revenue, have happier guests, and operate at an unprecedented pace.
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Easyway is a hotel communications platform that integrates with all commonly-used messaging apps. Talk with your guests whenever and wherever.
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Our contactless mobile ordering, payments and guest engagement tools, deliver guests a world of experiences, uninterrupted.
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SuitePad digitalizes the during stay guest experience, by replacing guest directory, paper collateral, hotel phone & TV remote with a single in-room tablet.
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Boost staff efficiency and guest satisfaction.
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HERA, Your Hotel Email Reservation Assistant, helps hotel and restaurant reservation agents answer inbound Emails.
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WeBee is a 360-degree guest-facing solution that allows hoteliers to provide guests outstanding experiences, hence increase their revenue.
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Altitude is a smart contactless hotel digital platform solution to boost revenue while saving time & money.
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HERA, Your Hotel Email Reservation Assistant, helps hotel and restaurant reservation agents answer inbound Emails.
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Equip your brand with a powerful digital customer-engagement experience.
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One solution for digitalizing your hotel operations and guest experience.
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HelloShift connects your guests, staff, and operations in an all-in-one hotel operations platform that is as easy to use as Facebook!
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The complete Guest Experience OS designed to offer guests access to all your hotel services from their smartphones.
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A Simple, Social and Automated contactless text messaging platform to personalize guest engagement and streamline hotel operations.
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Use GuestRevu to quickly and easily gather feedback from your guests and actively manage your online reputation.
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Smart up your Offer the Guests residing in your hotel and apartment, a simplerand better way to communicate with your staff.
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Guest Services:All essential services including babysitting service.
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Why Do You Need a Guest Communication Solution at your Hotel?
With a good guest communication solution, you are able to motivate guests to choose promotions, giving you an opportunity to upsell. Additionally, it allows you to ask for feedback, special requests, and other details to improve the overall guest experience.
Most guest communication solutions also offer in-room chat capabilities, which turns out to be an effective way to understand your guests' needs and requirements. Such level of responsiveness gives them instant satisfaction to engage with your staff, and eventually lets them consider you a better choice than competitors.
How to Get Started with a Hotel Guest Communication Solution?
There are abundant guest communication solutions available online. In order to shortlist a few options, you need a better understanding of budget, type of guests who book a stay at your property, features, etc. To get started, choose something simple yet interactive, which gives you the ability to improve guest communication with minimal training required.
Read more about Guest Communication Solutions
- 5 Ways to Improve Hotel Guests Experience with Technology
- 4 Modern Technology Solutions to Better Communicate with Guests
Start with a Consultation with a HotelMinder Expert
HotelMinder has a global team of experts working in the hospitality industry for many years. Our combined experience in operations, sales, marketing, and technology helps us guide our partners to the best tools and solutions available to increase revenue. We take a comprehensive approach to deliver on our promises, and offer multiple solutions, depending on partner budget, requirements, objectives, and goals.
Tailored Hotel Management — our affordable and comprehensive tailored management service is designed for small and medium sized independent hotels and hotel chains to help them achieve defined objectives.
Planning & Implementation — we help you set up the right objectives, define needs, upgrade your existing technology solutions, start marketing campaigns, give insights on current industry trends, conduct audits of your property's technology and operational status, and provide a comprehensive roadmap to achieve goals.
Partial or Targeted Hotel Improvement Plan — our Hotel Improvement Plans offer a holistic view of your hotel marketing, operations, strategy, and technology. Assessed by industry experts, our audits help you get strategic data of business KPIs, tailored to your specific requirements.
1-to-1 Expert Session — indulge in a consulting session with experienced hospitality consultants, including HotelMinder's Co-founders. The rich expertise and a talented pool of industry veterans can help you start a new project, choose an application or service, solve a problem, or get insights on marketing, revenue, operations, and technology.
When you get started with HotelMinder, we guide you to the right path, manage the project, tailored to the category of services you require. With a detailed Planning & Implementation phase, we make sure all your expectations our met in the most efficient and timely manner.
We help hoteliers upgrade their business,
maximising revenue & efficiency.
First, we Assess
We evaluate objective(s), defining opportunities and setting goals.
Then, we Plan
We make a plan detailing what should be done to help reach set goals.
Finally, we Do
We implement change, as planned, within set timeline and budget.
First, we Assess
We evaluate objective(s), defining opportunities and setting goals.
Then, we Plan
We make a plan detailing what should be done to help reach set goals.
Finally, we Do
We implement change, as planned, within set timeline and budget.
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