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Customers consistently praise Mews for its user-friendly interface, efficient automation, and the ability to streamline hotel operations. Many appreciate the cloud-based accessibility and the frequent updates that introduce new features. Overall, Mews is seen as a significant improvement over traditional Property Management Systems, allowing for enhanced guest experiences. However, there are concerns about occasional bugs and the system's complexity for some users.

Mews pros:

User-friendly interface
Efficient automation
Cloud-based accessibility

Mews cons:

Occasional bugs
Complex setup for some users
High cost for some features

Mews is most suited for:

Small to medium-sized hotels
Independent hotels
Tech-savvy hospitality teams

Read the latest reviews of Mews:

Timeline feature is good

The overview of everything on the front page (occupancy, status of rooms etc, overview of the reservations (you can easily see all the needing details about a reservation on the arrival list). I find MEWS to be a user-friendly and intuitive system that simplifies hotel operations. It's easy to navigate, making tasks like check-ins, reservations, and guest communication quick and efficient. However, there are a few areas for improvement. I wish MEWS allowed for example the creation and closure of multiple tasks at once, especially when dealing with requests across different departments. Currently, you need to handle them individually, which can be time-consuming. Also it would be good if information about guests previous stays at different properties would be visible somehow in better way. Additionally, as a web-based platform, MEWS occasionally experiences errors or slow load times, which can disrupt workflow during busy periods. Overall, MEWS is a solid tool that’s easy to use, though there’s room for improvement in task management and performance.

Alisa M.

May 2025 Reviewed on HotelTechReport

I really like the constant evolving and improvement of the system. Each month many new and improved functions are arriving. This is combined with an already good product with great over-all functionality. As an independent hotel it is nice to get access to functionality and connections that earlier has been reserved for the "big players". Great support and attentive follow-up. My account manager reaches out often to ensure we are getting good value of the system.

Emil André G.

May 2025 Reviewed on HotelTechReport

Constant innovation is a great plus for the mews platform; it has a great user experience and is focused on what really matters for our industry.

Mattia P.

May 2025 Reviewed on HotelTechReport

The NEW PMS

Always new futures so up to date to what we need!

Pascal Kuettel

May 2025 Reviewed on Trustpilot

The system is always Up to date! So we can adapt to the guest needs. MEWS is user friendly, and with the University the training is easy.

Pascal K.

May 2025 Reviewed on HotelTechReport

Smart, Flexible, and Feature-Rich PMS

We have been using Mews for more than 6 years here at Absalon Hotel Group, we have three hotels located in the center of Copenhagen and it has significantly improved the way we manage our hotel operations. The system is cloud-based and accessible from anywhere, which makes it ideal for dynamic, fast-paced environments. Key features like automated guest communication, online check-in and check-out, and integrated payment solutions help streamline the guest journey from start to finish.The intuitive dashboard provides a clear overview of daily activities, while real-time reporting and analytics offer valuable insights for decision-making. We also benefit from the strong integration capabilities that allow us to connect Mews with other systems we rely on, such as revenue management tools, channel managers, and housekeeping apps.Mews is a modern PMS that truly supports efficiency, automation, and a seamless guest experience. Highly recommended for hotels looking to innovate and optimize their operations.

Anne Mikkelsen

May 2025 Reviewed on Trustpilot

Mews - The Fresh Air of Hospitality

Mews is a system that challenges the status quo and redefines hospitality technology for the future. Transitioning from outdated legacy PMS and POS systems to a platform that evolves and improves weekly is a game-changer for our properties. With automated processes, built-in kiosk solutions, sleek yet intuitive designs, and seamless integrations, Mews offers numerous advantages. Checking in takes just a few clicks, eliminating wait times and streamlining assignments and billing—features that our front office teams appreciate the most. Additionally, the POS application runs effortlessly on lightweight tablets, replacing bulky hardware. Its smart, minimalist interface simplifies ordering for guests while making the system far more user-friendly for our team.

Joshua Edwards

May 2025 Reviewed on Trustpilot

Mews is a system that challenges the status quo and redefines hospitality technology for the future. Transitioning from outdated legacy PMS and POS systems to a platform that evolves and improves weekly is a game-changer for our properties. With automated processes, built-in kiosk solutions, sleek yet intuitive designs, and seamless integrations, Mews offers numerous advantages. Checking in takes just a few clicks, eliminating wait times and streamlining assignments and billing—features that our front office teams appreciate the most. Additionally, the POS application runs effortlessly on lightweight tablets, replacing bulky hardware. Its smart, minimalist interface simplifies ordering for guests while making the system far more user-friendly for our team.

Joshua E.

May 2025 Reviewed on HotelTechReport

Mews: Powerful and User-Friendly

Mews is a great balance of powerful and customisable software that is also very simple and efficient to use. Features like automatic card charging mean that a lot of work is done by the software, freeing up time for us to enhance guest experience. Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training. Mews also regularly releases new features, including an AI digital assistant that is extremely helpful when you need technical support.

Sami

May 2025 Reviewed on Trustpilot

Mews isnât just a tool, itâs our innovation partner

Mews is not just a system; i's the backbone of our daily operations. Integrating Mews into our workflow was a journey our team embraced wholeheartedly. Through clear, comprehensive training, everyone quickly recognized Mews as their most valuable work partner.Today, Mews powers every aspect of our hotel:Effortless Bookings & Check-Ins: From online reservations to seamless mobile check-ins, guests enjoy a frictionless experience from the moment they book.Tailored Guest Services: Whether itâs booking a private sauna or requesting housekeeping, everything is managed through Mewsâ integrated platform.Real-Time Insights & Automation: Detailed reports and real-time data empower us to offer personalized experiences, create upgrade offers, and respond to guest requests with unprecedented efficiency.The combination of our historical charm and Mewsâ powerful ecosystem has redefined our guest experience. What was once a labor-intensive process has evolved into a smooth, automated journey that allows our team to focus on what truly matters—creating unforgettable stays.By merging our historic legacy with Mewsâ advanced technology, weâve set a new standard of hospitality excellence. Every guest experience is elevated, every process is streamlined, and our commitment to innovation remains stronger than ever.

Sevval Ince

Apr 2025 Reviewed on Trustpilot

Before Mews, we were stuck in outdated manual systems that hurt both our team and guest experience. Mews gave us the tools to digitize operations, automate payments, and offer seamless check-ins with digital keys—no more physical key chaos or late-night receptions. We can now track services like sauna and bike rentals individually and upsell upgrades during check-in. Staff workload decreased, turnover dropped, and the guest journey has become smooth and personalized.

Sevval I.

Apr 2025 Reviewed on HotelTechReport

Revolutionizing Hospitality Management

As a receptionist at Hotel St Pol Knokke-Zoute, I can confidently say that implementing the Mews program has been a game-changer for our operations. Mews, a cloud-native Property Management System (PMS), has truly revolutionized the way we manage our hotel and interact with guests.Benefits of Mews Program:Efficient Automation: One of the standout features of the Mews program is its ability to automate manual tasks, saving us valuable time and streamlining our workflows. From check-ins to room assignments, Mews handles it all seamlessly.Personalized Guest Experiences: With AI technology integrated into the system, we can personalize guest experiences like never before. From tailored recommendations to personalized greetings, Mews helps us create memorable stays for our guests.Real-Time Insights: The program provides us with real-time insights and analytics, allowing us to make data-driven decisions and optimize our operations for better efficiency and guest satisfaction.Integration Capabilities: Mews seamlessly integrates with other hotel systems and third-party applications, enhancing our overall operational efficiency and ensuring a smooth guest experience from booking to check-out.Scalability: Whether you run a single property or a chain of hotels, Mews is scalable to meet your needs and grow with your business, making it a versatile solution for hospitality management.Time Savings:The implementation of the Mews program has significantly reduced manual tasks and administrative burdens, giving us more time to focus on providing exceptional service to our guests. Tasks that used to take hours are now completed in minutes, allowing us to deliver a seamless and efficient guest experience.In conclusion, the Mews program has been a valuable asset to our hotel, enhancing our operations, improving guest satisfaction, and ultimately saving us time and resources. If you're looking for a comprehensive and innovative hospitality management solution, Mews is the way to go.

Schluter Robin

Apr 2025 Reviewed on Trustpilot

Mewsings on Mews

Intuitive interface makes it easier than most PMS to learn. Full featured, good marketplace.

Craig Nicol

Apr 2025 Reviewed on Trustpilot

Intuitive interface; web based; group booking management; payment ...

Intuitive interface; web based; group booking management; payment integration; timeline well-designed; marketplace has lots of options; availability blocks; private / customizable booking engines.

Craig N.

Apr 2025 Reviewed on HotelTechReport

As a receptionist at Hotel St Pol Knokke-Zoute

I can confidently say that implementing the Mews program has been a game-changer for our operations. Mews, a cloud-native Property Management System (PMS), has truly revolutionized the way we manage our hotel and interact with guests. Benefits of Mews Program: Efficient Automation: One of the standout features of the Mews program is its ability to automate manual tasks, saving us valuable time and streamlining our workflows. From check-ins to room assignments, Mews handles it all seamlessly. Personalized Guest Experiences: With AI technology integrated into the system, we can personalize guest experiences like never before. From tailored recommendations to personalized greetings, Mews helps us create memorable stays for our guests. Real-Time Insights: The program provides us with real-time insights and analytics, allowing us to make data-driven decisions and optimize our operations for better efficiency and guest satisfaction. Integration Capabilities: Mews seamlessly integrates with other hotel systems and third-party applications, enhancing our overall operational efficiency and ensuring a smooth guest experience from booking to check-out. Scalability: Whether you run a single property or a chain of hotels, Mews is scalable to meet your needs and grow with your business, making it a versatile solution for hospitality management. Time Savings: The implementation of the Mews program has significantly reduced manual tasks and administrative burdens, giving us more time to focus on providing exceptional service to our guests. Tasks that used to take hours are now completed in minutes, allowing us to deliver a seamless and efficient guest experience. In conclusion, the Mews program has been a valuable asset to our hotel, enhancing our operations, improving guest satisfaction, and ultimately saving us time and resources. If you're looking for a comprehensive and innovative hospitality management solution, Mews is the way to go.

Robin S. - Receptionist

Apr 2025 Reviewed on HotelTechReport

I love how easy it is to navigate the dashboard and timeline also love the payment set up so streamline.

Thomas H.

Apr 2025 Reviewed on HotelTechReport

From different property management systems I have varely struggle with Mews system because of the layout of information from, guests, reservation and payment details can be found in different ways that you don´t need to follow specific steps to find regular information. This for example can be seen in the searching bar that filters from all reservations received with only one reference number or name. Specially the Action log shows you the latest modifications in every sectiondone by name and date. It is useful to keep on track procedures with guest that can take months to find out what happened when there is a miscommunication.

Maria Emilia V.

Apr 2025 Reviewed on HotelTechReport

PMS of 21st Century

Fool proof PMS system with lots of flexibility and easy to learn and start using. We use the Mews Kiosk on a tablet which also removes the need of paper registration cards and frees up time on the Front Desk.

Erik

Apr 2025 Reviewed on Trustpilot

Very easy to use !

Very easy to use with streamline processes , best PMS i have used.

Thomas Harding

Apr 2025 Reviewed on Trustpilot

Efficient ProÃ©rty management system

om different property management systems I have varely struggle with Mews system because of the layout of information from, guests, reservation and payment details can be found in different ways that you donÂ´t need to follow specific steps to find regular information. This for example can be seen in the searching bar that filters from all reservations received with only one reference number or name. Specially the Action log shows you the latest modifications in every sectiondone by name and date. It is useful to keep on track procedures with guest that can take months to find out what happened when there is a miscommunication. It is valuable all information that can be found in few steps and the way it looks it is quite modern and professional, but at the same time I remember that for my learning process and getting to know it the layout, visualizing the reports the was so much information that it is not highlighted so may way of learning was remembering the steps to get there and not remember how it looks since most of the information is found in black, grey and white. Of course you cannot make a rainbow out of it but some information like prices and important notes can be highlited in a different way.

Emilia Vieyra

Apr 2025 Reviewed on Trustpilot

Best PMS!

Mews is extremely user friendly and easy to learn during the onboarding process. Thanks to the cloud-based structure its accessible from anywhere and any time. Mews offers countless features that helps the receptionists enhancing the level of customer satisfaction by pushing the relevant data everywhere where they are useful to see.

Jan

Apr 2025 Reviewed on Trustpilot

A scam âcompanyâ

A scam âcompanyâ. This morning Mews tried to take 4 individual payments from my card - all 4 varying amounts. Fortunately, my bank blocked all transactions and Iâve escalated to the financial ombudsman. Iâve never used Mews, havenât booked a hotel in months and have no idea how they fraudulently got my card details.

Christopher Murty

Mar 2025 Reviewed on Trustpilot

Mews is not DEI

If you're interested in applying for a customer-facing role at Mews, it's essential to consider that the company's recruiter is a white Caucasian person. Unfortunately, this individual's racial bias raises concerns about their ability to fairly recruit people from diverse backgrounds.Mews claims to be against discrimination and open to everyone, but their actions don't always align with this statement. For instance, if you're a person of color, they think it is unacceptable for this group to participe in video calls with customers, as they believe only white Caucasian individuals are presentable to their mostly white business clientele.Consider this scenario: Imagine an Asian, Arabic, or Black African person who speaks native Italian assisting a white Italian customer. According to Mews, this would be unacceptable.Given the rise in racism across Europe, such discriminatory practices are unfortunately not surprising.It is understandable given the country of origin of the company and of the CEO which is one of the most racist and discriminatory countries in Europe.As both a customer and a worker, I strongly advise avoiding Mews like the plague.

Mewsisnotwhatyouthink

Aug 2024 Reviewed on Trustpilot

Mews A Modern PMS Changing the Game

Mews is revolutionising Property Management Systems with its cloud-first approach, enabling rapid development cycles, seamless integration of plugins, open APIs, and an integrated merchant service. Gone are the days of end-of-shift and end-of-day reconciliation nightmares. The Mews booking engine is exceptionally designed, high-converting, and easy to embed on your website. It also offers the capability to build packages and sell add-ons, setting a new standard in the industry.Mews features a direct integration with Booking.com, where the built-in merchant automatically reports card payment failures to Booking.com, prompting customers to update their card details or risk cancellation. The Mews Commander mobile app is another game-changer, featuring built-in POS for adding ancillary products to rooms, housekeeping management, room inspections, task management, and direct team messaging.Additionally, Mews provides a learning management system with their subscription, enrolling all team members into appropriate learning paths, which has proven highly beneficial. Mews kiosks enable self check-in, offering a contactless guest journey, and the app itself is smooth and well-built. The integrated merchant allows automatic settlement and processing of cards based on defined settlement terms, enabling charges at the time of booking, before check-in, or upon check-out.

Mick Vazquez

Jul 2024 Reviewed on Trustpilot

A game changer

Working mostly in the backend of the system it has been revolutionary for me when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open.

Jesper Sandberg

Jul 2024 Reviewed on Trustpilot

The new generation of PMS

We have been working with Mews for 4 years and the company has grown so fast! They have built such a great product and team, always looking for feedback to improve and create the most perfect PMS. Fantastic integrations, customer support, reliable and super efficient tech.

GrÃ©goire Benoit

Jun 2024 Reviewed on Trustpilot

A great PMS for all kinds of hospitality.

Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone.Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests.Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry.

Phil M

Jun 2024 Reviewed on Trustpilot

The system is ridiculously complicated

The system is ridiculously complicated. It tries to be all-singing, all-dancing. If I want to close a space on the timeline I have to memorize the space number and do 12 clicks. Why can't I just click (to open space), right click to close, click to save? 3 Clicks.

Roger Foster

May 2024 Reviewed on Trustpilot

Mews is highly flexible but can be complex

Mews has a high flexibility in their product, which can make the setup more complicated but for the tech-savvy or group, you can make your setup what you require. If you are stuck they have a very extensive and up-to-date help centre that will help you with 95% of your questions. The pace of development on the platform is astonishing and does increase the learning curve to keep up but this also means Mews is working hard to stay ahead of the competition. Lastly, if Mews isn't capable or you don't agree with their philosophy they have a big library of integrations to choose from.

Stephen De Hertogh

Apr 2024 Reviewed on Trustpilot

Not helpful on the phone

Consumer

Apr 2024 Reviewed on Trustpilot

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Mews - Recommended For

Recommended for medium and large hotels and hostels in Europe and North America. Recommended for midscale and upscale properties.

Mews - Third-Party Integrations

Mews - Video Presentation

Mews - Pros & Cons

Pros:

Mews has a high average review score of 4.5, calculated from 767 reviews

Mews is a popular solution with a high popularity ranking

Mews has many registered integrations with third party applications

Mews offers an exclusive offer on HotelMinder: Get a 10% discount on Mews platform fees

Cons:

Mews is an expensive solution with a high pricing ranking

Articles mentioning Mews on HotelMinder

Hotel PMS Comparison 2025: Complete Buyer's Guide & Reviews

Property Management System by Mews

Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Mews serves over 2,500 properties across more than 60 countries in all five continents and works with a huge number of hotel tech companies to provide hoteliers with an unbeatable connectivity – no other solution offers as many integrations.

Compare Mews to Alternative Solutions

We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests' satisfaction and coworkers' engagement thanks to modern technology and expert know-how. Compare Mews with:

Sirvoy

View Profile

An easy to setup and feature full all-in-one solution designed for small to medium sized properties everywhere, like hotels, b&bs, hostels and campsites.

Sirvoy is a hospitality software provider that offers a comprehensive, cloud based suite of applications including a Property Management System, Booking Engine and Channel Manager.

Its affordable price tag means that it's accessible to smaller or newer businesses that need to dream big on a small budget and scales with them as they grow, be it: hotels, motels, hostels, B&Bs, lodges & guest houses.

EXCLUSIVE OFFER — Sign up for a free trial now: get 50% discount on your first 3 months

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Cloudbeds

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Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide.

Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World's Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte's Technology Fast 500 in 2023.

EXCLUSIVE OFFER — Sign up for a demo and receive $250 of free credit

Popularity:

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Little Hotelier

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Little Hotelier is a cloud-based property management solution designed for small properties such as bed & breakfasts, guesthouses, inns, lodges, and small hotels.

Little Hotelier system helps accommodation providers manage their front desk operations, accept online reservations with its integrated Booking Engine and manage property visibility across multiple booking sites with it's integrated Channel Manager such as Booking.com, Expedia, Airbnb and even Google Hotel Ads.

EXCLUSIVE OFFER — 50% off your first 6 months and 50% off set up fees

Popularity:

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Mews

Mews — Pricing

Mews - HotelMinder Marketplace Rating

Mews - Users Reviews and Review Score

NEW AI Review summary

Timeline feature is good

Alisa M.

Emil André G.

Mattia P.

The NEW PMS

Pascal Kuettel

Pascal K.

Smart, Flexible, and Feature-Rich PMS

Anne Mikkelsen

Mews - The Fresh Air of Hospitality

Joshua Edwards

Joshua E.

Mews: Powerful and User-Friendly

Sami

Mews isnât just a tool, itâs our innovation partner

Sevval Ince

Sevval I.

Revolutionizing Hospitality Management

Schluter Robin

Mewsings on Mews

Craig Nicol

Intuitive interface; web based; group booking management; payment ...

Craig N.

As a receptionist at Hotel St Pol Knokke-Zoute

Robin S. - Receptionist

Thomas H.

Maria Emilia V.

PMS of 21st Century

Erik

Very easy to use !

Thomas Harding

Efficient ProÃ©rty management system

Emilia Vieyra

Best PMS!

Jan

A scam âcompanyâ

Christopher Murty

Mews is not DEI

Mewsisnotwhatyouthink

Mews A Modern PMS Changing the Game

Mick Vazquez

A game changer

Jesper Sandberg

The new generation of PMS

GrÃ©goire Benoit

A great PMS for all kinds of hospitality.

Phil M

The system is ridiculously complicated

Roger Foster

Mews is highly flexible but can be complex

Stephen De Hertogh

Not helpful on the phone

Consumer

Mews - Recommended For

Mews - Third-Party Integrations

Mews - Video Presentation

Mews - Pros & Cons

Pros:

Cons:

Articles mentioning Mews on HotelMinder

Property Management System by Mews

Compare Mews to Alternative Solutions

Mews isnât just a tool, itâs our innovation partner

A scam âcompanyâ