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Mews is an innovative hospitality cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.

Mews is a leading platform for the new era of hospitality. Over 3,000 properties in 70 countries are powered by Mews. The Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Customers include Accor, Generator-Freehand, Nordic Choice Hotels, The Social Hub, Life House and Les Airelles.

Mews has been named the World's Best Independent Hotel PMS Provider by World Travel Tech Awards (2022) and won Best Place to Work in Hotel Tech (2021, 2022) from Hotel Tech Report.

The company has offices in Europe, the United States and Australia.

Mews — Pricing

Standalone Property Management System starting at €300 per month without Channel Manager module - typical 2 years contract.

Get a customized quote tailored to your business.

Mews - HotelMinder Marketplace Rating

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Mews - Users Reviews and Review Score

Mews has a Review Score of 2.8/5
calculated from 24 reviews across a selection of review platforms
Read the latest reviews of Mews:

A great PMS for all kinds of hospitality.

Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone. Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry.
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Phil M

Jun 2024 Read review on Trustpilot

The system is ridiculously complicated

The system is ridiculously complicated. It tries to be all-singing, all-dancing. If I want to close a space on the timeline I have to memorize the space number and do 12 clicks. Why can't I just click (to open space), right click to close, click to save? 3 Clicks.
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Roger Foster

May 2024 Read review on Trustpilot

Mews is highly flexible but can be complex

Mews has a high flexibility in their product, which can make the setup more complicated but for the tech-savvy or group, you can make your setup what you require. If you are stuck they have a very extensive and up-to-date help centre that will help you with 95% of your questions. The pace of development on the platform is astonishing and does increase the learning curve to keep up but this also means Mews is working hard to stay ahead of the competition. Lastly, if Mews isn't capable or you don't agree with their philosophy they have a big library of integrations to choose from.
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Stephen De Hertogh

Apr 2024 Read review on Trustpilot

Not helpful on the phone

Not helpful on the phone
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Consumer

Apr 2024 Read review on Trustpilot

Mews is at the Heart of all core functions of our hotel

In our first six months with Mews, the hotel has seen tremendous results. As we focused our efforts on facilitating a seamless, technology driven guest journey supported by first-rate customer service, Mews enabled us to make significant strides in both areas. Furthermore, through constant innovation and product updates, there continues to be unlocked potential within the platform.
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Andrew Gauthier

Apr 2024 Read review on Trustpilot

Customer Service ..... oh there isn't any!!!

I agree with previous posts in regards to support / customer service.... Steaming pile of failure!! Bunch of clowns! They take no ownership what's so ever. If you log a call you'll get a templated email...and that's it! No updates etc. I would advise you to stear clear of this circus act!!
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The_hospitality_guru

Apr 2024 Read review on Trustpilot

Ik ben voor het gebruik al afgehaakt

Ik ben voor het gebruik al afgehaakt. De algemene voorwaarden lezen kost je een halve avond. Daar heb ik dus geen zin in
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Amelie D

Mar 2024 Read review on Trustpilot

Great product!

As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional: Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort. Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time. Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly. Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry.
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Leila Bedoian

Mar 2024 Read review on Trustpilot

The absolute worst customer service…

The absolute worst customer service I've ever received. Their support team does not know anything about the system, and 99% of the time you cannot even get a response from them regarding an issue. They have over charged my company by thousands of dollars for a simple mistake made that their response to was, "Oh, lol, you should've known".
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Mews Awful

Feb 2024 Read review on Trustpilot

Zero customer service

Unfortunately, our hotel has a really bad experience with Mews. Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. When we have a problem (due to bugs on their system) or questions we have to be busy the whole day calling and sending emails until we receive an update or reply which is usually a templated message saying that they are working on the issue etc without offering any solution. We have a problem that is not fixed for 45 days now and all our emails regarding this issue are ignored completely. Not recommended to anyone.
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N.

Feb 2024 Read review on Trustpilot

Hotel software

very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful Pros: if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be. Cons: onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual
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Vicky - Accounts Manager

Jun 2023 Read review on Softwareadvice

Overall Easy front desk usage

Pros: It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates. Cons: Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch.
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Ria - Sales Manager

Jun 2022 Read review on Softwareadvice

It started out great 5 years ago...

Pros: Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well... Much of the interface is great and room setup is super flexible. We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.). Cons: Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number. This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers. It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make...
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Stefan - Ceo

May 2022 Read review on Softwareadvice

Worst ever service support

Pros: interface easy of use and integration with other applications Cons: support is not up te level market place offering products as integration with bugs
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Andrea - Managind Director

Mar 2021 Read review on Softwareadvice

Service

Would not recommend MEWS at this time, until they get their act together. Pros: Iniutive use, browser based. Easy to access. Cons: Service has become a nightmare with MEWS over the last few months, as it is almost non existent. New and necessary features take forever to be launched. Support tickets are not handled properly and closed without an answer.
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Anonymous

Jan 2021 Read review on Softwareadvice

Didn't Work Us

We tried switching to a more robust PMS, but it's really not made for our business. It looks like a great platform, but just not for our use Pros: Very robust, but it didn't really work for us. All reporting is great. Connection to different channels is easy. Cons: Maybe that it didn't have the ability to view the tape chart for more than 14 day is what I disliked the most.
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Javier - Revenue Manager

Jan 2020 Read review on Softwareadvice

Great Software. Intuitive, great back office and tech support.

No Complaints. All really good so far. Pros: -Super support from the tech team during implementation and regular questions -Very complete program with all the essentials for a PMS - Integrated online payment module - Integrated Reservation engine - Staff always ready to find ways to help integrate our apartment rental business Cons: Nothing to complain really. Its a system which was manly created for hotels so its still missing some elements which are necessary for an apartment rental chain like ourselves. However, I look forward to helping them develop their software to fullfill all the needs of an apartment rental business.
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Daniel - Owner

Jan 2019 Read review on Softwareadvice

Finally a user friendly PMS that works

Mews is an amazing software, that has a simple solution for many complex data processes and makes the team and the guests spend less time with burocracy. Pros: I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed. Cons: The room plan but I am getting used to it.
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Catarina - Director Of Operations

Oct 2018 Read review on Softwareadvice

Revolutionary

Pros: Training, easy to use, customer based, reports, support! Cons: Very difficult to say. Copared to any other PMS this is just clever.
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Anonymous

Aug 2018 Read review on Softwareadvice

MEWS very good PMS

We gain in efficiency, in customer experience, in accounting security Pros: Pros: - Support very good - Easy of use - Integration with other systems - Customer Experience features Cons: Cons: - Work only with internet...no connection = no system - Do not have integrated Channel Manager - Must improve on cross-selling features with packages
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Jc - Operation Director

Jul 2018 Read review on Softwareadvice
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Mews - Video Presentation

Mews - Pros & Cons

Pros:

Mews is a popular solution with a high popularity ranking

Mews has many registered integrations with third party applications

Mews offers an exclusive offer on HotelMinder: Get a 10% discount on Mews platform fees

Cons:

Mews has a low average review score of 2.8, calculated from 24 reviews

Mews is an expensive solution with a high pricing ranking

Articles mentioning Mews on HotelMinder

Property Management System by Mews

Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Mews serves over 2,500 properties across more than 60 countries in all five continents and works with a huge number of hotel tech companies to provide hoteliers with an unbeatable connectivity – no other solution offers as many integrations.

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