What is a Property Management System?
A Property Management System, or a Hotel Management Application, is an application providing the right set of tools to manage a hotel’s day-to-day operations. From check-ins and payment processing, to handling special offers and room rates, a PMS allows you to keep things in order.
Also called Property Management Software, Hotel Operating System, Hotel PMS System and Property Management Solution, it helps you effortlessly manage housekeeping operations, and even extract financial reports.
There are many platforms in the market and it can be tedious to choose the right one. Luckily, that’s what we’re here for!
By choosing the right Hospitality Software, hospitality businesses can easily, effectively and efficiently manage administrative tasks, such as front desk operations, reservations, billing, housekeeping, online booking, room assignments and guest services.
A good Property Management Software lets you automate tasks, including marketing, booking and billing for several property types, effectively speeding up the overall processes, booking count, guest communications, and of course, the revenue.
Why use a Property Management System for your Hotel?
Improve Guest Experience
Leverage mobile bookings, and technology-facilitated express check-ins and check-outs to improve guest experience.
Better guest experience is the foundational pillar of growth for any business in the hospitality industry, small and big.
Save time with Frontdesk Operations
Save hours on administrative tasks that can be automated with software. Billing, marketing, guest communications and more.
Manage everything online, and make it easier for your guests as well as staff members.
Manage Online Distribution
Integrate the Property Management Software with OTAs and GDSs to seamlessly increase visibility of your property.
With a single booking system, you can avoid duplicate bookings, while being present on multiple distribution channels.
Better Manage Revenue
Implement data-driven revenue management strategies while tracking KPIs, such as revenue per available room, and more.
Using insights from the PMS, you can create a flexible pricing strategy, allowing you to maximize revenue.
Think About Cost of Ownership
Over the years, technology has revolutionised the hospitality industry. While there are numerous property management software available, it’s a complex decision to choose one that meets your business requirements and budget. Once integrated with your property, a PMS will not only affect your staff’s tasks, but also provide insights for important business decisions.
Any hotel application is a long-term commitment, and therefore, while evaluating the total cost of ownership, you also need to consider costs related to future upgrades, employee training, software/hardware installation and maintenance.
What to look for in your new hotel PMS?
Integration with other software
Look for diverse integration capabilities to avoid siloed tools. Your PMS should be able to integrate with existing systems.
Enquire about integration with customer relationship management software and other property management solutions.
Automation not only reduces manual labour, it also directly impacts revenue. An automation-ready system lets you improve in-person customer service.
For instance, AI chatbots can help you manage requests, offer prompt solutions and avoid delays in responses.
Mobile reservation compatibility
Most consumers use mobile phones and tablets to make reservations. Look for a system that offers mobile booking functionality.
Your PMS should make it easier for customers to book, while streamlining operations on the backend and allowing instant guest communications.
APIs are fundamental in integrating your hotel’s systems with other software. With a powerful API, your PMS seamlessly integrates with multiple tools.
To simplify set up and workflows post integration, enquire about the capabilities of the property management system you’re planning to purchase.