SiteMinder Logo

HotelMinder, it's all the resources you need to transform your hotel's digital presence and maximize performance.

Get In Touch
Receive our latest articles directly into your inbox — subscribe to Newsletter

SiteMinder

SiteMinder Logo

is a HotelMinder Premier Partner


SiteMinder is probably the world's most powerful hotel Channel Manager.

SPECIAL OFFER, only with HotelMinder:


50% off your first 6 months and 50% off set up fees

50% off your first 6 months and 50% off set up fees

About SiteMinder


SiteMinder is probably the world's most powerful hotel Channel Manager. It can connect your hotel to 450+ distribution channels and integrate with 350+ leading property management systems (PMSs) and 100+ Hotel Tech Marketplace Applications (RMS, Upsell, CRM, etc).

SiteMinder eliminates the time spent manually updating each of your channel extranets and produces detailed reports, allowing you to better understand the performance of your channels and identify booking trends.

You can see the status of all your channels through one, single dashboard and connect to the hotel industry's most powerful global distribution systems (GDS) via their ‘GD' chain code.

As well as Booking.com and Expedia.com, here are some other channels which you can connect to through SiteMinder: Ctrip, Hotelbeds, AirBnB, TripAdvisor … plus 300 more!SiteMinder is also offering connections to many PMS, RMS, Booking Engines, and many other hospitality specific solutions.

SiteMinder - Reviews and Review Score


SiteMinder has a Review Score of 3.89
calculated from 234 reviews across a selection of review platforms

Read the latest aggregated online reviews of SiteMinder:

staff try to solve problem

staff try to solve problem
Image Description

Tachanon

la experiencia ha sido la mejor

la experiencia ha sido la mejor, contamos con soporte continuo, la plataforma es amigable y de verdad que muy facil, conexion con muchos casi todos los canales, lo que maximiza las ventas de nuestro establecimiento.
Image Description

Amaury Rocha

EXCELENTE PLATAFORMA COMO MOTOR DE…

EXCELENTE PLATAFORMA COMO MOTOR DE RESERVACIONES SIN USTEDES ESTARIAMOS MUERTOS EN VERDAD GRACIAS POR TODA LA AYUDA
Image Description

Agustín Barbosa

El servicio de soporte, un 10¡

El servicio de soporte, siempre se esfuerza para encontrar una respuesta o solución,
Image Description

Narcis Ventura

Excellent customer service

Excellent customer service, Easy to understand, and the team understands the products and services well. Thank you for your service and keep up the excellent work.
Image Description

Putu Anggriasa

Buen producto

Buen producto más no excelente, el servicio al cliente no es el mejor Pros: Las conexiones que tiene y estadísticas que entrega para toma de desiciones. Cons: Los vouchers de reservas les falta demasiada información son incompleto y enredados para una operación hotelera que siempre está corriendo
Image Description

María Isabel - Gerente

Worse system ever i try to have more…

Worse system ever i try to have more channels with them and they try to charge me more for each channel, they have terrible terrible support
Image Description

Rancuber Rancuber

Had joined with SiteMinder as they kept…

Had joined with SiteMinder as they kept contacting me as a lead competitor in the market via emails and and a couple of weeks ago was launching a garden room for rental and needed a channel manager to enable other channels like booking.com and Airbnb and others to connect to there channel manager and building a website which is done and up and running im finding very difficult to connect Airbnb which is one of there channels in there drop down menu bar takes me so far and wont connect spent hours on the phone with them also sharing my screen, they also have other channels in there drop down bar to connect to Expedia group which opened up and cant also connect to takes you to VRBO wont allow you to connect there sales team agent sent me a list in a email of 4 channels to create more bookings highly recommended would be favourable to join in there drop down bar on there SiteMinder littlehoteliers neither could connect to or find have spent hrs on the phone going around in circles have been passed with various people dont have a clue have also tried connection from Airbnb exporting to there channel manager they wont give me there URL LINK address or a address so can copy and paste in export from Airbnb to connect im expecting a call at this morning if they dont resolve ill be seeking other options.
Image Description

Jeremy Crabb

User-friendly (System)

User-friendly (System). Quick response from the Sales team
Image Description

Phanuchat Laksanalekha

Opportunities for small businesses to grow.

Your company has opened up opportunities for small businesses togrow
Image Description

วาโย รีสอร์ท

No overbookings

Pros: When introduced to the software, the hassle of over bookings were eliminated. With it's seamless integration to the PMS, it automates availability of rooms and increases revenue by making the most expensive rooms available. Cons: I think commissions can be reduced to maximise profit.
Image Description

Iheanyi - Operations Manager

il tutto e iniziato da una chiamato della sig-Chiara e il susseguirsi di ...

il mio parere si limita alla conoscenza di solo due collaboratrici:Sara e Angels.chi mi affascina di più e la signorina Angels con la sua voce pacata e rilassante,arriva dove altri se lo sognano. la sua preparazione lavorativa è diretta e rassicurante in poche parole svolge il propio lavoro con dedizione è professionalità (ed un pizzico di simpatia per gli avanzamenti del programma)-10/e lode grazie di tutto. -Angelo&Marilena- Aiutateci a diventare famosi (Villa Lena-Siracusa)
Image Description

Angelo Formosa

Not a great start with SiteMinder

We have Tech issues from the get-go, and now a month on still do not have a fully working channel manager. I have repeatedly asked my account manager to call me and she hids behind her email.I called them this morning with a different issue and was on hold for 68 mins when i was number #1 in the help queue. Thus far not a great start for SiteMinder i am sad to say and a month on i still don't have a fully working channel manager. Pros: Really prompt in Sales, and the product training was great Cons: The staff - sales/account manager from the Australia office won't call to discuss issues leading to huge frustrations.You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. Many staff has promised to call me back and I haven't heard from them.
Image Description

Peter - Owner Manager

Terrible system and support

Terrible Pros: The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor. Cons: The system does not work and the support team terrible
Image Description

Kelly - Business Development Manager

Terrible product, even worse support

Our worst decision in the past 10 years was to start to use SiteMinder. Never again. Pros: I don't know what to answer. There was not too much to like in it. The software is full of bugs, and the support is absolutely incompetent. Cons: The software is full of bugs which make you lose lot's of reservations.Their support is not willing or not able to solve any problem.
Image Description

David - Managing Director

Pesima atencion y programa de facturacion pesimo.

Ha sido un verdadero chasco , te lo venden como lo mejor con mucha experiencia y ha sido un fracaso total. Empezando por el soporte y terminando por el tema de las facturas. Ha sido un retraso a los años 40, donde no existía los informes y toda la contabilidad se hacia a mano. En soporte me dijeron que como no existia un informe con los datos necesarios pues que sacara varios informes, los pasara a excell y pusiera a mano los datos que me faltaran para cerrar el trimestre.Me parecio la atencion y la solución tercer mundista. Pros: Nada en general,la atencion pesima, el programa incompleto. Cons: El tema de facturas pesimo, el de informe para la contabilidad pesimo, el que hizo la parte de faturacion no tiene ni idea en el tema contable ni de hacienda. Un desastre.
Image Description

Maria Luisa - Gerente

Muy mal servicio y cobro abusivo

Malisima, el vendedor es encantador pero despues, uno esta atrapado Pros: NADA ME HA GUSTADO cuando lo empecé a usar me convencieron usarlo y programaron de manera muy rapida para poder cobrar. cuando dije que no me servia y ademas la capacitacion no fue nada clara, solo rapida para cobrar, me dijeron que no era una prueba y tenia que pagar Cons: Pruebé el servicio de Siteminder pero despues de una semana me di cuenta que no servia para un negocio de hostel Informé a la empresa pero me dijeron que no se podia cancelar y me cobraron a la tarjeta de manera abusiva El programa es muy complicado para el usuario, no lo aconsejo y el soporte es malisimo
Image Description

Lucie - Admin

It could be way better

There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support. Pros: The easy way of different types of settings for pricing, variations and additional rates. Cons: The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.
Image Description

Caroline - Channels Manager

Great tool for hoteliers!

Pros: User-friendly, clear, fast, great support... Started to use it a month ago and haven't explore all its functions yet.If all the functionalities are as the basic ones, I will remain life-time SiteMinder user. Cons: I believe single and multiple occupancy set up have a large space for improvement.
Image Description

Zorica - General Manager

Smart software

Pros: Easy to use software with smart performances. Great technical support Cons: nothing. the different SiteMinder apps I use daily are brilliantly performing
Image Description

Antonella - Sales Manager

SiteMinder - Pricing


SiteMinder - Pros & Cons


Pros:

SiteMinder has 46 registered integrations with third party applications

SiteMinder offers an exclusive offer on Hotelminder: 50% off your first 6 months and 50% off set up fees

Cons:

SiteMinder is an expensive solution with a high pricing ranking

Articles mentioning SiteMinder on HotelMinder


Channel Manager Software by SiteMinder


SiteMinder is probably the world's most powerful hotel Channel Manager. It can connect your hotel to 350 distribution channels and integrate with over 230 leading property management systems (PMSs).

SiteMinder eliminates the time spent manually updating each of your channel extranets and produces detailed reports, allowing you to better understand the performance of your channels and identify booking trends.

You can see the status of all your channels through one, single dashboard and connect to the hotel industry's most powerful global distribution systems (GDS) via their ‘GD' chain code.

As well as Booking.com and Expedia.com, here are some other channels which you can connect to through SiteMinder: Ctrip, Hotelbeds, AirBnB, TripAdvisor … plus 300 more! SiteMinder is also offering connections to many PMS, RMS, Booking Engines, and many other hospitality specific solutions.

Booking Engine Software by SiteMinder


With SiteMinder's booking engine, called 'The Booking Button', increase direct bookings with zero commission.

Your guests will be delighted to complete the booking process in just two steps. Mobile-responsive and customisable, this one comes in 20 languages with support for 20 currencies

With SiteMinder's booking engine, you can conveniently offer last-minute deals, early-bird offers, promotional rates and more.

In just one reservation, guests can book multiple rooms, and even compare rates with OTAs on the TripTease widget.

Most Online Travel Agencies and PMS / RMS, etc systems offer integration into SiteMinder's platform, making The BookingButton one of the most popular hotel booking system worldwide. SiteMinder is offering many (paid) integrations with all sort of third-party applications.

SPECIAL OFFER, only with HotelMinder:


50% off your first 6 months and 50% off set up fees

50% off your first 6 months and 50% off set up fees

Compare SiteMinder to Alternative Solutions