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SiteMinder

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is a HotelMinder Premier Partner

SiteMinder is probably the world's most powerful hotel Channel Manager.

SPECIAL OFFER, only with HotelMinder:


50% off your first 6 months and 50% off set up fees

50% off your first 6 months and 50% off set up fees

About SiteMinder

SiteMinder is probably the world's most powerful hotel Channel Manager. It can connect your hotel to 450+ distribution channels and integrate with 350+ leading property management systems (PMSs) and 100+ Hotel Tech Marketplace Applications (RMS, Upsell, CRM, etc).

SiteMinder eliminates the time spent manually updating each of your channel extranets and produces detailed reports, allowing you to better understand the performance of your channels and identify booking trends.

You can see the status of all your channels through one, single dashboard and connect to the hotel industry's most powerful global distribution systems (GDS) via their ‘GD' chain code.

As well as Booking.com and Expedia.com, here are some other channels which you can connect to through SiteMinder: Ctrip, Hotelbeds, AirBnB, TripAdvisor … plus 300 more!SiteMinder is also offering connections to many PMS, RMS, Booking Engines, and many other hospitality specific solutions.

SiteMinder - Reviews and Review Score

SiteMinder has a Review Score of 3.89
calculated from 234 reviews across a selection of review platforms

Read the latest aggregated online reviews of SiteMinder:

staff try to solve problem

staff try to solve problem
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Tachanon

Aug 2023 Read review on Trustpilot

la experiencia ha sido la mejor

la experiencia ha sido la mejor, contamos con soporte continuo, la plataforma es amigable y de verdad que muy facil, conexion con muchos casi todos los canales, lo que maximiza las ventas de nuestro establecimiento.
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Amaury Rocha

Jul 2023 Read review on Trustpilot

EXCELENTE PLATAFORMA COMO MOTOR DE…

EXCELENTE PLATAFORMA COMO MOTOR DE RESERVACIONES SIN USTEDES ESTARIAMOS MUERTOS EN VERDAD GRACIAS POR TODA LA AYUDA
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Agustín Barbosa

Jul 2023 Read review on Trustpilot

El servicio de soporte, un 10¡

El servicio de soporte, siempre se esfuerza para encontrar una respuesta o solución,
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Narcis Ventura

Jul 2023 Read review on Trustpilot

Excellent customer service

Excellent customer service, Easy to understand, and the team understands the products and services well. Thank you for your service and keep up the excellent work.
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Putu Anggriasa

Jul 2023 Read review on Trustpilot

Buen producto

Buen producto más no excelente, el servicio al cliente no es el mejor Pros: Las conexiones que tiene y estadísticas que entrega para toma de desiciones. Cons: Los vouchers de reservas les falta demasiada información son incompleto y enredados para una operación hotelera que siempre está corriendo
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María Isabel - Gerente

Jul 2023 Read review on Softwareadvice

Worse system ever i try to have more…

Worse system ever i try to have more channels with them and they try to charge me more for each channel, they have terrible terrible support
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Rancuber Rancuber

Jun 2023 Read review on Trustpilot

Had joined with SiteMinder as they kept…

Had joined with SiteMinder as they kept contacting me as a lead competitor in the market via emails and and a couple of weeks ago was launching a garden room for rental and needed a channel manager to enable other channels like booking.com and Airbnb and others to connect to there channel manager and building a website which is done and up and running im finding very difficult to connect Airbnb which is one of there channels in there drop down menu bar takes me so far and wont connect spent hours on the phone with them also sharing my screen, they also have other channels in there drop down bar to connect to Expedia group which opened up and cant also connect to takes you to VRBO wont allow you to connect there sales team agent sent me a list in a email of 4 channels to create more bookings highly recommended would be favourable to join in there drop down bar on there SiteMinder littlehoteliers neither could connect to or find have spent hrs on the phone going around in circles have been passed with various people dont have a clue have also tried connection from Airbnb exporting to there channel manager they wont give me there URL LINK address or a address so can copy and paste in export from Airbnb to connect im expecting a call at this morning if they dont resolve ill be seeking other options.
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Jeremy Crabb

Jun 2023 Read review on Trustpilot

User-friendly (System)

User-friendly (System). Quick response from the Sales team
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Phanuchat Laksanalekha

May 2023 Read review on Trustpilot

Opportunities for small businesses to grow.

Your company has opened up opportunities for small businesses togrow
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วาโย รีสอร์ท

May 2023 Read review on Trustpilot

No overbookings

Pros: When introduced to the software, the hassle of over bookings were eliminated. With it's seamless integration to the PMS, it automates availability of rooms and increases revenue by making the most expensive rooms available. Cons: I think commissions can be reduced to maximise profit.
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Iheanyi - Operations Manager

May 2023 Read review on Softwareadvice

il tutto e iniziato da una chiamato della sig-Chiara e il susseguirsi di ...

il mio parere si limita alla conoscenza di solo due collaboratrici:Sara e Angels.chi mi affascina di più e la signorina Angels con la sua voce pacata e rilassante,arriva dove altri se lo sognano. la sua preparazione lavorativa è diretta e rassicurante in poche parole svolge il propio lavoro con dedizione è professionalità (ed un pizzico di simpatia per gli avanzamenti del programma)-10/e lode grazie di tutto. -Angelo&Marilena- Aiutateci a diventare famosi (Villa Lena-Siracusa)
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Angelo Formosa

May 2023 Read review on Trustpilot

Not a great start with SiteMinder

We have Tech issues from the get-go, and now a month on still do not have a fully working channel manager. I have repeatedly asked my account manager to call me and she hids behind her email.I called them this morning with a different issue and was on hold for 68 mins when i was number #1 in the help queue. Thus far not a great start for SiteMinder i am sad to say and a month on i still don't have a fully working channel manager. Pros: Really prompt in Sales, and the product training was great Cons: The staff - sales/account manager from the Australia office won't call to discuss issues leading to huge frustrations.You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. Many staff has promised to call me back and I haven't heard from them.
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Peter - Owner Manager

Apr 2023 Read review on Softwareadvice

Terrible system and support

Terrible Pros: The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor. Cons: The system does not work and the support team terrible
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Kelly - Business Development Manager

Feb 2023 Read review on Softwareadvice

Terrible product, even worse support

Our worst decision in the past 10 years was to start to use SiteMinder. Never again. Pros: I don't know what to answer. There was not too much to like in it. The software is full of bugs, and the support is absolutely incompetent. Cons: The software is full of bugs which make you lose lot's of reservations.Their support is not willing or not able to solve any problem.
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David - Managing Director

Feb 2023 Read review on Softwareadvice

Pesima atencion y programa de facturacion pesimo.

Ha sido un verdadero chasco , te lo venden como lo mejor con mucha experiencia y ha sido un fracaso total. Empezando por el soporte y terminando por el tema de las facturas. Ha sido un retraso a los años 40, donde no existía los informes y toda la contabilidad se hacia a mano. En soporte me dijeron que como no existia un informe con los datos necesarios pues que sacara varios informes, los pasara a excell y pusiera a mano los datos que me faltaran para cerrar el trimestre.Me parecio la atencion y la solución tercer mundista. Pros: Nada en general,la atencion pesima, el programa incompleto. Cons: El tema de facturas pesimo, el de informe para la contabilidad pesimo, el que hizo la parte de faturacion no tiene ni idea en el tema contable ni de hacienda. Un desastre.
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Maria Luisa - Gerente

Jan 2023 Read review on Softwareadvice

Muy mal servicio y cobro abusivo

Malisima, el vendedor es encantador pero despues, uno esta atrapado Pros: NADA ME HA GUSTADO cuando lo empecé a usar me convencieron usarlo y programaron de manera muy rapida para poder cobrar. cuando dije que no me servia y ademas la capacitacion no fue nada clara, solo rapida para cobrar, me dijeron que no era una prueba y tenia que pagar Cons: Pruebé el servicio de Siteminder pero despues de una semana me di cuenta que no servia para un negocio de hostel Informé a la empresa pero me dijeron que no se podia cancelar y me cobraron a la tarjeta de manera abusiva El programa es muy complicado para el usuario, no lo aconsejo y el soporte es malisimo
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Lucie - Admin

Sep 2022 Read review on Softwareadvice

It could be way better

There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support. Pros: The easy way of different types of settings for pricing, variations and additional rates. Cons: The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.
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Caroline - Channels Manager

May 2022 Read review on Softwareadvice

Great tool for hoteliers!

Pros: User-friendly, clear, fast, great support... Started to use it a month ago and haven't explore all its functions yet.If all the functionalities are as the basic ones, I will remain life-time SiteMinder user. Cons: I believe single and multiple occupancy set up have a large space for improvement.
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Zorica - General Manager

May 2022 Read review on Softwareadvice

Smart software

Pros: Easy to use software with smart performances. Great technical support Cons: nothing. the different SiteMinder apps I use daily are brilliantly performing
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Antonella - Sales Manager

May 2022 Read review on Softwareadvice
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SiteMinder - Pricing

Starts at €56 per month for the Channel Manager only, without Booking Engine. Additional fees apply for PMS or CRS integrations, and setup.

SiteMinder - Pros & Cons

Pros:

SiteMinder has 46 registered integrations with third party applications

SiteMinder offers an exclusive offer on Hotelminder: 50% off your first 6 months and 50% off set up fees

Cons:

SiteMinder is an expensive solution with a high pricing ranking

Articles mentioning SiteMinder on HotelMinder

Channel Manager Software by SiteMinder

SiteMinder is probably the world's most powerful hotel Channel Manager. It can connect your hotel to 350 distribution channels and integrate with over 230 leading property management systems (PMSs).

SiteMinder eliminates the time spent manually updating each of your channel extranets and produces detailed reports, allowing you to better understand the performance of your channels and identify booking trends.

You can see the status of all your channels through one, single dashboard and connect to the hotel industry's most powerful global distribution systems (GDS) via their ‘GD' chain code.

As well as Booking.com and Expedia.com, here are some other channels which you can connect to through SiteMinder: Ctrip, Hotelbeds, AirBnB, TripAdvisor … plus 300 more! SiteMinder is also offering connections to many PMS, RMS, Booking Engines, and many other hospitality specific solutions.

Booking Engine Software by SiteMinder

With SiteMinder's booking engine, called 'The Booking Button', increase direct bookings with zero commission.

Your guests will be delighted to complete the booking process in just two steps. Mobile-responsive and customisable, this one comes in 20 languages with support for 20 currencies

With SiteMinder's booking engine, you can conveniently offer last-minute deals, early-bird offers, promotional rates and more.

In just one reservation, guests can book multiple rooms, and even compare rates with OTAs on the TripTease widget.

Most Online Travel Agencies and PMS / RMS, etc systems offer integration into SiteMinder's platform, making The BookingButton one of the most popular hotel booking system worldwide. SiteMinder is offering many (paid) integrations with all sort of third-party applications.

SPECIAL OFFER, only with HotelMinder:


50% off your first 6 months and 50% off set up fees

50% off your first 6 months and 50% off set up fees

Compare SiteMinder to Alternative Solutions

We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests satisfaction and coworkers engagement thanks to modern technology and expert know-how. Compare SiteMinder with:

35126 2 4.64961 1
Sirvoy
Expert Partner
View Profile

An easy to setup and feature full all-in-one solution designed for small to medium sized properties everywhere, like hotels, b&bs, hostels and campsites.

Sirvoy is a hospitality software provider that offers a comprehensive, cloud based suite of applications including a Property Management System, Booking Engine and Channel Manager.

Its affordable price tag means that it's accessible to smaller or newer businesses that need to dream big on a small budget and scales with them as they grow, be it: hotels, motels, hostels, B&Bs, lodges & guest houses.

SPECIAL OFFER — Sign up for a trial now to get 50% discount on your first 3 months
Popularity:
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Review Score:
21554 2 4.72 2
Hostaway
Expert PartnerNew
View Profile

Hostaway is an all-in-one vacation rental software for professional property managers who want to get more bookings with less hassle. We make it easy for you to get more out of your business while spending less time with tedious manual tasks.

Hostaway has become a market leader in marketing, sales, management, reporting, and communication for vacation rental property managers.

We have one of the largest marketplaces in the industry and deep integrations with Airbnb, VRBO, Expedia, Booking.com, and more.

SPECIAL OFFER — Sign up for a demo and get 50% off the setup fee!
Popularity:
Pricing:
Ease of Use:
Review Score:
6778 2 4.43 2
Cloudbeds
Expert Partner
View Profile

Founded in 2012, Cloudbeds is the hospitality industry's fastest-growing technology partner, serving a global customer base of thousands of properties across 157 countries.

Its award-winning Cloudbeds Hospitality Platform seamlessly combines operations, revenue, distribution, and growth marketing tools with a marketplace of third-party integrations to help hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences.

Cloudbeds was named No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Best PMS and Best Channel Manager by the World Travel Tech Awards in 2021, and has been recognized by Deloitte's Technology Fast 500 in 2021.

SPECIAL OFFER — Sign up for a demo and receive $200 of free credit
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Browse the best hotel software & services in HotelMinder Marketplace or get in touch with an expert.