TrustYou is a hospitality technology company founded in 2008 and headquartered in Munich, Germany. It provides an AI platform for hotels and hotel groups that combines guest experience management, guest data, and automated guest communication in one system.
The platform is built around three connected products: a Customer Experience Platform for reviews and surveys, a Customer Data Platform for unified guest profiles, and AI Agents for automated messaging.
Reputation and feedback: The Customer Experience Platform aggregates guest reviews and survey responses across sources, applies AI analysis to surface sentiment and operational themes, and generates review replies through ResponseAI.
Unified guest data: The Customer Data Platform consolidates data from the PMS, surveys, and other systems into single guest profiles, with consent management and audience segmentation for marketing and direct booking campaigns.
Automated communication: AI Agents handle inbound guest messaging across channels in more than 50 languages, covering concierge requests, booking assistance, and internal staff support.
TrustYou - Expert Reviews
From verified hospitality experts and consultants on Lobby
Expert Ratings
Most Common Strength
All-in-One Platform (single comprehensive solution)
Mentioned in 1 expert reviewExpert Reviews
Anton Aristov
Luxury Hospitality Operations & Guest Experience Consultant, Russian FederationTrustYou turns guest feedback into actionable operational insights, helping hotel teams understand what guests really value.
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TrustYou - Product Description
The TrustYou platform connects reputation data, guest records, and automated messaging so hotels can measure satisfaction, personalize outreach, and respond to guests without manual effort. It is organized into three products.
Customer Experience Platform (CXP): Centralizes guest reviews from booking and review sites alongside first-party survey responses. AI analysis categorizes feedback by topic and sentiment. ResponseAI drafts and posts review responses in multiple languages. Post-stay surveys capture structured feedback.
Customer Data Platform (CDP): Merges guest data from the PMS, surveys, and connected tools into consolidated Golden Profiles that include stay history and preferences. Consent management and audience segmentation support targeted marketing and direct booking campaigns. A CDP plugin surfaces unified guest data across properties and works with web-based PMS systems.
AI Agents: Three agents automate communication across channels. The Guest Agent acts as a 24/7 digital concierge. The Booking Agent handles inquiries and converts them into direct reservations with personalized recommendations. The Staff Agent gives hotel teams instant answers and standard operating procedure guidance. Agents operate in more than 50 languages.
Integrations: Real-time connections to the PMS and other hotel systems, configured during onboarding. The CDP plugin is compatible with web-based PMS platforms.
Reporting: Dashboards surface review scores, sentiment trends, survey results, and guest profile data.
Compare TrustYou to Alternative Solutions
We partner with 200+ leading hotel technology vendors and top industry experts to empower hoteliers with the technology and operational guidance necessary to maximize their property’s performance, improve guest satisfaction and staff engagement. Compare TrustYou with:
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