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Customers consistently praise Mews for its user-friendly interface, efficient automation, and the ability to streamline hotel operations. Many appreciate the cloud-based accessibility and the frequent updates that introduce new features. Overall, Mews is seen as a significant improvement over traditional Property Management Systems, allowing for enhanced guest experiences. However, there are concerns about occasional bugs and the system's complexity for some users.

Mews pros:

User-friendly interface
Efficient automation
Cloud-based accessibility

Mews cons:

Occasional bugs
Complex setup for some users
High cost for some features

Mews is most suited for:

Small to medium-sized hotels
Independent hotels
Tech-savvy hospitality teams

Read the latest reviews of Mews:

Very easy to use Hotel PMS

Very easy to use Hotel PMS. Clean design, state of the art features. Fully integrated payment solution. Really like the integration of PMS-POS-RMS-Events.

Christian Rex

Aug 2025 Reviewed on Trustpilot

We moved our We moved our Property Management system from Siteminder to ...

We moved our Property Management system from Little Hotelier by Siteminder to Mews at the start of 2024. This was a big mistake. Words fail me for how disappointed I am in their system. It promises much and delivers little. This evening I tried to login and am presented with the 'wheel of death' as I call it. Mews will not let me log in. I cannot count the number of times this has happened to me

Mr Roger Foster

Jul 2025 Reviewed on Trustpilot

Easy to use

We have been working with Mews for some time now and are absolutely delighted - not only with the system itself, but above all with the company's philosophy.Mews does not develop its products “bypassing the market”, but together with the users. Feedback is taken seriously, passed on and often even incorporated directly into product development. This gives us as customers the feeling that we are really being heard.The system itself is intuitive, modern and well thought-out - it's fun to work with and makes our day-to-day work much easier in many areas.TA small wish that is currently still with us: Additional payment methods such as PayPal would make the offering even better from our point of view. As far as we know, however, this is already on the roadmap - and that's exactly what we appreciate: that Mews continues to develop, together with its customers.A great tool - and a great team behind it!

S.w.

Jul 2025 Reviewed on Trustpilot

Bonjour

Bonjour, je suis réceptionniste dans un grand Hôtel de Strasbourg. Nous venons de migrer vers Mews, sans concertation de notre Direction. Nous étions sous Protel auparavant, le logiciel Opera a été écarté, je ne sais pour quelles raisons et nous voilà avec le pire logiciel de gestion qu'il m'ai été donné de voir!!! J'ai 35 ans de vie professionnelle à mon actif, ces mots ont donc de la profondeur!!! Mews est tout sauf intuitif, il fait perdre un temps fou et ne facilite pas le travail en frontdesk. Exemples, une dizaine de clics pour facturer un room service ou autre, format des listing en mode paysage, liste des clients présents total des personnes mais pas le total des chambres occupées, etc... Ma direction semble décidée à le garder, il doit être arrangeant pour la comptabilité et le marketing!???! Bref, je vais subir ce truc indigeste, c'est un réel stress, je ne sais pas si je tiendrai!!!???

Marc Aurèle

Jul 2025 Reviewed on Trustpilot

Mews just gets it

We’ve been using Mews at our hotel for more than 5 years now and it’s been a total upgrade. It is intuitive, flexible, and clearly built with hoteliers in mind. Love how they’re turning happy customers into ambassadors. Smart move, Mews!

Katherine

Jun 2025 Reviewed on Trustpilot

Experience as a former employee

As an employee of this company, I faced serious bullying accompanied by se*ual harassment. I can substantiate all of this with the HR report that was issued to me following an investigation into this incident.I have tried to forget the whole matter. What was even more surprising to me recently was discovering that my former boss, who was aware of the matter, was now slandering me all over the place, claiming that I was the one causing the problems, etc., thereby tarnishing my reputation with other potential employers or clients. Unbelievable.I see from the reviews here and on Glassdoor that I'm not the only one who has had a similarly toxic experience with this company.btw, notice how many positive reviews have come in here - all within approx one month, some even on the same day, all written in a very "marketing" way. All this, despite the company having long-term reviews here that were largely negative. They now have a label at the top of the bar that reads, "May use unsupported invitation methods." So read what that means and make up your own mind.

Maja

Jun 2025 Reviewed on Trustpilot

Where to begin?

Where to begin?Mews purports to have amazing features as a hotel PMS, but it is actually a highly circuitous system that overcomplicates basic tasks to make it seem as if these features exist. Room blocks are a joke, vouchers (coupon codes) take 15 minutes to create, and basic tasks such as housekeeping, guest check out, and billing require a minimum of 10 different clicks in specific locations to accomplish the task. Gift certificates? Non-existent. Guest communication? Rudimentary at best. Mews invoices? Unclear on what you are billed for. Customer service is the worst I have experienced with any PMS/LMS/POS or similar software, and I have onboarded two others for our business this year alone. Our account manager would simply ignore emails, and the emails that were responded to had response times of a week per email. Incredibly poor all around.

Me

Jun 2025 Reviewed on Trustpilot

Finally, a PMS built for the 21st century.

After working with a lot of PMS systems I can finally access the PMS on my iPhone from anywhere in the hotel, or anywhere in the world. Being able to support staff and guest in the moment is very important to be able to deliver a seamless guest experience at our hotel.

Vegard

Jun 2025 Reviewed on Trustpilot

Smart, Flexible, and Feature-Rich PMS

We have been using Mews for more than 6 years here at Absalon Hotel Group, we have three hotels located in the center of Copenhagen and it has significantly improved the way we manage our hotel operations. The system is cloud-based and accessible from anywhere, which makes it ideal for dynamic, fast-paced environments. Key features like automated guest communication, online check-in and check-out, and integrated payment solutions help streamline the guest journey from start to finish.The intuitive dashboard provides a clear overview of daily activities, while real-time reporting and analytics offer valuable insights for decision-making. We also benefit from the strong integration capabilities that allow us to connect Mews with other systems we rely on, such as revenue management tools, channel managers, and housekeeping apps.Mews is a modern PMS that truly supports efficiency, automation, and a seamless guest experience. Highly recommended for hotels looking to innovate and optimize their operations.

Anne Mikkelsen

May 2025 Reviewed on Trustpilot

The NEW PMS

Always new futures so up to date to what we need!

Pascal Kuettel

May 2025 Reviewed on Trustpilot

Mews - The Fresh Air of Hospitality

Mews is a system that challenges the status quo and redefines hospitality technology for the future. Transitioning from outdated legacy PMS and POS systems to a platform that evolves and improves weekly is a game-changer for our properties. With automated processes, built-in kiosk solutions, sleek yet intuitive designs, and seamless integrations, Mews offers numerous advantages. Checking in takes just a few clicks, eliminating wait times and streamlining assignments and billing—features that our front office teams appreciate the most. Additionally, the POS application runs effortlessly on lightweight tablets, replacing bulky hardware. Its smart, minimalist interface simplifies ordering for guests while making the system far more user-friendly for our team.

Joshua Edwards

May 2025 Reviewed on Trustpilot

Mews: Powerful and User-Friendly

Mews is a great balance of powerful and customisable software that is also very simple and efficient to use. Features like automatic card charging mean that a lot of work is done by the software, freeing up time for us to enhance guest experience. Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training. Mews also regularly releases new features, including an AI digital assistant that is extremely helpful when you need technical support.

Sami

May 2025 Reviewed on Trustpilot

Mews isn’t just a tool, it’s our innovation partner

Mews is not just a system; i's the backbone of our daily operations. Integrating Mews into our workflow was a journey our team embraced wholeheartedly. Through clear, comprehensive training, everyone quickly recognized Mews as their most valuable work partner.Today, Mews powers every aspect of our hotel:Effortless Bookings & Check-Ins: From online reservations to seamless mobile check-ins, guests enjoy a frictionless experience from the moment they book.Tailored Guest Services: Whether it’s booking a private sauna or requesting housekeeping, everything is managed through Mews’ integrated platform.Real-Time Insights & Automation: Detailed reports and real-time data empower us to offer personalized experiences, create upgrade offers, and respond to guest requests with unprecedented efficiency.The combination of our historical charm and Mews’ powerful ecosystem has redefined our guest experience. What was once a labor-intensive process has evolved into a smooth, automated journey that allows our team to focus on what truly matters—creating unforgettable stays.By merging our historic legacy with Mews’ advanced technology, we’ve set a new standard of hospitality excellence. Every guest experience is elevated, every process is streamlined, and our commitment to innovation remains stronger than ever.