Revinate Ivy (formerely Ivy by GoMoment) is an AI-powered text messaging solution designed to enhance guest communication from pre-arrival to post-departure, driving guest satisfaction and revenue for hotels.

Instant Guest Interaction: Revinate Ivy leverages AI to automate responses to frequent guest inquiries, providing instant answers and freeing up hotel staff to focus on more complex requests. This fosters efficient and satisfactory guest interactions, increasing overall guest contentment.

Single Platform Management: The platform offers a centralized hub for managing guest requests across multiple communication channels, including text messages and WhatsApp. This unified approach simplifies the tracking of guest statuses and survey responses, ensuring seamless communication and streamlined operations.

Two-Way Communication: Ivy facilitates proactive engagement with guests, allowing hotels to request feedback or extend special offers without the need for guests to download any additional apps. This two-way communication enhances the guest experience and opens new opportunities for hotels to increase revenue through personalized offers.

Advanced AI Capabilities: The solution uses industry-leading AI to understand the sentiment behind guest requests, providing contextually appropriate responses. Staff are further supported with AI-powered smart suggestions, which offer up to three previous responses to similar queries.

Analytics and Reporting: Revinate Ivy includes easy-to-track analytics that provide valuable insights into guest engagement, automation rates, and staff response times. Additionally, automated weekly reports on program performance are generated and delivered via email, helping hotels continuously improve their service strategies.

Revinate — Pricing

From $4 per room per month (with a minimum of $399)

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Revinate - Pros & Cons

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Revinate has many registered integrations with third party applications

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Revinate has a low popularity ranking on HotelMinder

Guest Communication Software by Revinate

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We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests satisfaction and coworkers engagement thanks to modern technology and expert know-how. Compare Revinate with: