Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide.
Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.
Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World's Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte's Technology Fast 500 in 2023.
Cloudbeds — Pricing
Cloudbeds offers a flexible pricing structure with four main plans designed to accommodate different property types and operational needs. Pricing is provided through personalized quotes based on property size, number of units, and required features.
Cloudbeds Pricing Plans:
• Flex Plan: Modular approach allowing properties to build their own tech stack with core PMS functionality
• One Plan: Unified platform including Cloudbeds Distribution (Channel Manager and Booking Engine)
• Experience Plan: Focuses on guest experience with advanced communication and check-in tools
• Enterprise Plan: Custom solutions for hotel groups, brands, and management companies
Core Features Included in All Plans:
• Property Management System (PMS) with intuitive interface
• Multi-property management capabilities
• Mobile app for on-the-go management
• Reporting and analytics tools
• Housekeeping management module
• Groups management functionality
• Payment processing integration
• Marketplace access to third-party partners
• API for custom integrations
• 24/7 customer support and training resources
Optional Add-on Solutions:
• Digital Marketing Suite with metasearch, retargeting, and AI-powered ad creation
• Website Platform with conversion-focused design and booking engine integration
• Guest Marketing tools for automated campaigns and customer segmentation
• Premium Support for faster response times and phone support
Commission and Fee Structure:
Cloudbeds does not charge commissions on direct reservations made through their Booking Engine or Channel Manager. Commissions apply only to metasearch bookings and are charged after guest completion of stay. Additional fees may apply for optional add-on services and enhanced support packages.
Get a customized quote tailored to your business.
Cloudbeds - HotelMinder Marketplace Rating
Popularity:
Pricing:
Ease of Use:
Review Score:
Cloudbeds - Users Reviews and Review Score
NEW AI Review summary
The reviews indicate a mixed experience with the software, highlighting both strong and weak aspects. Many users commend the exceptional onboarding and technical support, which greatly assists in navigating the platform. However, there are significant concerns regarding high costs, complex billing issues, and lack of effective communication during problem-solving. Users express frustration over complications in account management and the ticketing system, with some considering switching to alternatives due to these issues.
Cloudbeds pros:
- Exceptional onboarding support
- User-friendly interface
- Comprehensive features for hotel management
Cloudbeds cons:
- High costs and hidden fees
- Poor customer support and communication during issues
- Complex billing errors
Cloudbeds is most suited for:
- Small to medium-sized hotels
- New hotel managers
- Properties requiring robust onboarding support
So they have put my account on hold…

Rachna Pittsburgh
Exceptional Support Across Multiple Property Onboardings

Steffany Holton
I’ve used Cloudbeds for three years…

Terri Steinhorst
PAY MORE for every little thing..

Thomas
The speed with which reservations are loaded from 0TAS and the ease of ...

Onasis A.
Inefficient structure in the company and overcomplicated onboarding process

Tatiana Mid
It's a very user-friendly and easy-to-implement platform, allowing any ...

Marisol R.
Very good support

Tuulia
Exceptional Service & Expertise – Thanks to Carlos and Cloudbeds!

Sebastian Cueto
Fantastic onboarding with Carlos

Maxwell Frenette
Cata was amazing she was clear and very…

Cabinas Capulín
Clear and concise tech support.

B-love'S Guest House
Disorganized, Unprofessional, and Not Worth Your Time

Ikhlaq Karim
Awesome!!!

Usa Regular Ma
Very timely

Tomales Basy Resort
Catalina has been very helpful and very…

Gabby
LOS and Max stay settings

Hotel Regional Manager
Cloudbeds is an all-in-one solution. PMS, Channel Manager, ...

Mitchell E.
Unfortunately they will lie to get…

Reece
Frustrating onboarding process / misleading information given on sign up

Sitara Villas Bali
Overall the service is good

Harvey Block
Price increase without confirmation

Phil
Cloudbeds is off the rails

Vla
The user interface is very friendly, and Cloudbeds University is a very ...

Wei H.
The speed of the system, how easy it is to comprehend and manage, the ...

Aranza O.
Super easy to learn and user friendly. Easy to train others on. Variety of ...

Cheryl P.
The PMS is incredibly user-friendly, making it accessible to any user, ...

Erika D.
I highly value the platform for its simplicity and intuitive, user-friendly ...

Amir C.
Super user friendly, easy to use dashboard and system. UI is clean. Easy to ...

Ciara B.
Reliability, first-hand information, a visual map that lets you have full ...

Francisco B.
Cloudbeds - Recommended For
Recommended for small, medium, and large hotels, hostels and short-term-rental properties in Europe, North America, Asia-Pacific, Middle East and Africa and Central and South America. Recommended for economy and midscale properties.
Cloudbeds - Third-Party Integrations
Simplotel | FLYR | Beyond Pricing | RoomPriceGenie | Duetto | Atomize | PriceLabs | GuestJoy | Oaky | REVX | Roommatik | BEONx | Breezeway | CartStack | Civitfun | Lightspeed | Paypal | Stripe | TrustYou | UpsellGuru | Whistle | Zapier | GuestRevu | AdriaScan | Quoality | Metasphere | Toast | Asksuite | Goki | Duve | FLEXIPASS | Canary Technologies | Otelier | HiJiffy | The Hotels Network |
Cloudbeds - Video Presentation
Cloudbeds - Pros & Cons
Pros:
Cloudbeds has a high average review score of 4.4, calculated from 2080 reviews
Cloudbeds is a popular solution with a high popularity ranking
Cloudbeds has many registered integrations with third party applications
Cloudbeds offers an exclusive offer on HotelMinder: Sign up for a demo and receive $250 of free credit
Cons:
Articles by Cloudbeds published on HotelMinder
- Revenue Management vs Yield Management + 8 Tactics for success in 2022
- 8 Signs You Need a Hotel Payment Processor & How to Choose One
- Six Ways Technology Helps Properties Facing a Staffing Shortage
- Cloudbeds’ Global Sentiment Survey: 64% of properties expect to be open by August
- Guest Expectations in the Time of Self-Service
- Navigating payments: 6 best practices to prevent fraud & increase guest satisfaction
- How hoteliers can prepare for the biggest marketing trends of 2024
Articles mentioning Cloudbeds on HotelMinder
- Hotel PMS Comparison 2025: Complete Buyer's Guide & Reviews
- Navigating payments: 6 best practices to prevent fraud & increase guest satisfaction
- Top 5 Hotel Challenges and How to Tackle Them
- Hotel Metasearch Management Software Comparison: The 2025 Guide
- Ultimate Guide to Vacation Rental Software in 2025: Streamline Your Property Management
- Best Hotel Channel Manager Software: Complete Guide & Top 10 List 2025
- Best Hotel Revenue Management Systems (RMS) for 2025: Complete Guide & Comparison
- 10 Best Hotel Website Booking Engines of 2025: Expert Comparison for Direct Bookings
- Best Hotel Management Software 2025: Complete Guide to All-in-One HMS Solutions
- Cloudbeds’ Global Sentiment Survey: 64% of properties expect to be open by August
Metasearch Management Software by Cloudbeds
AdsHotel (a Cloudbeds company product) integrates in one easy platform several Channels and Ads types to master all the touch points and increase in Profitability and Direct Sales.
An independent Hotels Dashboard for Metasearch & Programmatic to engage and convert Travelers into Bookers in the most effective Adv Channels.
Property Management System by Cloudbeds
The Cloudbeds Property Management System is a powerful, easy-to-learn system that specializes in streamlining operations.
Independent property owners will save time by easily managing guest reservations, check-ins, and check-outs with our drag-and-drop calendar.
The PMS provides a clear property overview where properties can make data-based decisions to maximize occupancy and revenue with real-time data and robust reporting tools.
Channel Manager Software by Cloudbeds
The Cloudbeds Channel Manager is the heart of a property's distribution strategy.
It connects seamlessly with the Cloudbeds PMS and ensures that properties' room rates and inventory are always in sync across all channels.
The Channel Manager updates rates in real-time and includes no added commissions.
Booking Engine Software by Cloudbeds
Digital Marketing by Cloudbeds
Cloudbeds Amplify is a comprehensive done-for-you digital marketing solution designed to optimize customers' online presence, drive more bookings and maximize revenue.
Services and solutions include website creation and search optimization, metasearch advertising, search engine marketing, and online business listing management.
Website Design and Development by Cloudbeds
Revenue Management Software by Cloudbeds
The Cloudbeds Pricing Intelligence Engine (PIE) empowers properties to take their pricing strategies into their own hands and automate the adjustment of rates in the PMS.
PIE uses performance data, local market data, competitor rates, and other applied analytics to predict consumer demand to maximize revenue and profits.
Search Engine Marketing and Optimization by Cloudbeds
Short Term Rental Software by Cloudbeds
Payment Processing Software by Cloudbeds
Cloudbeds Payments provides easy, transparent, and contactless payment processing that's fully integrated into the Cloudbeds Hospitality Platform.
It reduces wasted time and human errors due to manual entry and comes with state-of-the-art payment terminals compatible with all payment types.
We manage all your disputes through world-class support from our in-house team of payments experts.
Marketing Software by Cloudbeds
Compare Cloudbeds to Alternative Solutions
We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests' satisfaction and coworkers' engagement thanks to modern technology and expert know-how. Compare Cloudbeds with:
RateTiger by eRevMax is considered a leader in Hotel Channel Manager, Rate Shopping, CRS, Booking Engine, GDS Distribution, Metasearch management and Website Design solutions to independent boutique properties as well as small, mid-size and large hotel chains and resorts worldwide.
RateTiger connects to over 450 distribution and technology partners worldwide. It has deep two-way integration with distribution channel partners including Booking.com, Expedia, Agoda, Airbnb, Google, HRS, Hotelbeds, among various others. It also offers connection to leading PMS, RMS, CRS, Booking Engine and other hotel technology systems for a seamless online distribution experience.
Data security and privacy is a key aspect for RateTiger, hence the company is ISO and PCI certified as well as GDPR compliant. It provides 24x7 multilingual support to hotels globally to assist in revenue generation objectives.

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Find, book, and grow with Cendyn: We make every guest interaction an opportunity to nurture relationships and maximize profitability.
Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.
Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.
Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India.
To find out more, visit cendyn.com.
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