Is Cloudbeds the best solution for your hotel tech stack? Talk to an Expert

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide.

Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World's Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte's Technology Fast 500 in 2023.
Cloudbeds Screenshot
Cloudbeds Screenshot
Cloudbeds Screenshot

Cloudbeds — Pricing

Cloudbeds offers a flexible pricing structure with four main plans designed to accommodate different property types and operational needs. Pricing is provided through personalized quotes based on property size, number of units, and required features.

Cloudbeds Pricing Plans:
• Flex Plan: Modular approach allowing properties to build their own tech stack with core PMS functionality
• One Plan: Unified platform including Cloudbeds Distribution (Channel Manager and Booking Engine)
• Experience Plan: Focuses on guest experience with advanced communication and check-in tools
• Enterprise Plan: Custom solutions for hotel groups, brands, and management companies

Core Features Included in All Plans:
• Property Management System (PMS) with intuitive interface
• Multi-property management capabilities
• Mobile app for on-the-go management
• Reporting and analytics tools
• Housekeeping management module
• Groups management functionality
• Payment processing integration
• Marketplace access to third-party partners
• API for custom integrations
• 24/7 customer support and training resources

Optional Add-on Solutions:
• Digital Marketing Suite with metasearch, retargeting, and AI-powered ad creation
• Website Platform with conversion-focused design and booking engine integration
• Guest Marketing tools for automated campaigns and customer segmentation
• Premium Support for faster response times and phone support

Commission and Fee Structure: 
Cloudbeds does not charge commissions on direct reservations made through their Booking Engine or Channel Manager. Commissions apply only to metasearch bookings and are charged after guest completion of stay. Additional fees may apply for optional add-on services and enhanced support packages.

Get a customized quote tailored to your business.

Cloudbeds - HotelMinder Marketplace Rating

Popularity:
Pricing:
Ease of Use:
Review Score:

Cloudbeds - Users Reviews and Review Score

Cloudbeds has a Review Score of 4.36/5
calculated from 2080 reviews across a selection of review platforms
Trustpilot
4.0/5
457 reviews
SoftwareAdvice
4.3/5
331 reviews
HotelTechReport
4.5/5
1292 reviews
NEW AI Review summary
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The reviews indicate a mixed experience with the software, highlighting both strong and weak aspects. Many users commend the exceptional onboarding and technical support, which greatly assists in navigating the platform. However, there are significant concerns regarding high costs, complex billing issues, and lack of effective communication during problem-solving. Users express frustration over complications in account management and the ticketing system, with some considering switching to alternatives due to these issues.

Cloudbeds pros:

  • Exceptional onboarding support
  • User-friendly interface
  • Comprehensive features for hotel management

Cloudbeds cons:

  • High costs and hidden fees
  • Poor customer support and communication during issues
  • Complex billing errors

Cloudbeds is most suited for:

  • Small to medium-sized hotels
  • New hotel managers
  • Properties requiring robust onboarding support
Read the latest reviews of Cloudbeds:

So they have put my account on hold…

So they have put my account on hold without any information. My account was set up on autopay, and never knew that last month the payments of $ 30 was not processed. I am trying to speak to someone about the account and no place to call.
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Rachna Pittsburgh

Apr 2025 Reviewed on Trustpilot

Exceptional Support Across Multiple Property Onboardings

Working with our Cloudbeds onboarding coach, Cata, has been an absolute game-changer. From day one, she demonstrated not only deep knowledge of the platform but also a genuine commitment to our success. Every session was clear, well-structured, and tailored to our unique needs — no cookie-cutter approach here.What really stood out was her patience and attention to detail. She took the time to answer every question (no matter how small), and made sure we felt confident every step of the way. Her positivity, professionalism, and responsiveness made the entire onboarding process smooth and — dare I say — enjoyable!We’ve onboarded five to six properties together, and each time, she provided the same exceptional level of support, ensuring a seamless transition. Thanks to her guidance, we were up and running faster than expected, and we’re already seeing the benefits. If every support experience were like this, the hospitality tech world would be a much easier place to navigate. Huge thanks to our coach — you made a big difference!
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Steffany Holton

Apr 2025 Reviewed on Trustpilot

I’ve used Cloudbeds for three years…

I’ve used Cloudbeds for three years now. We are having a serious issue with the program randomly under charging guests, And then overcharging some others. Up to $100 either way. It’s been three weeks and I no longer can quote a price or make a reservation. All communication with Tech Support has to be via email. Or a completely useless chat Bot. The problem is rather complex. I’ve pleaded via email for a phone call so I can talk with them about it — Maybe even get a workaround while they fix the problem. I am losing hundreds of dollars and multiple hours a day.No calls, and from what I can tell, no solution to the problem is in sight. I am beyond frustrated. We are gearing up to our busy season and at this point in time, I am looking for an alternative software company. I can’t imagine switching at this time of year, but the lack of communication, the severity of the problem, and the lack of a solution is worse.
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Terri Steinhorst

Apr 2025 Reviewed on Trustpilot

PAY MORE for every little thing..

They ask you to pay to edit things as simple as "Select Stay Dates" on the booking engine. You can't edit the favico for free.And most customization is an additional charge. This is EVEN IF YOU CAN CODE IT YOURSELF. They literally block the text customization injections.We even need to pay additional feeds monthly just to connect our payment processor...I won't name any, but it now seems like their main competitors are getting more and more attractive...We've been with Cloudbeds for years.. And now will move away because of those ridiculous practices..
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Thomas

Apr 2025 Reviewed on Trustpilot

The speed with which reservations are loaded from 0TAS and the ease of ...

The speed with which reservations are loaded from 0TAS and the ease of having all the information at our fingertips. It streamlines processes.
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Onasis A.

Apr 2025 Reviewed on HotelTechReport

Inefficient structure in the company and overcomplicated onboarding process

They present themselves as professionals focused on customer service, but the software is incredibly complicated to navigate. There are no accountable supervisors available to take responsibility for their actions. I have blocked off two weeks on my calendar due to their inefficient internal workflow, and I find it unacceptable that there is no one in a supervisory capacity to address these issues. Please avoid this company! I regret my decision to work with them. I spoke to other companies in the market, and trust me, they are much more organized and less costly for exactly the same products.
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Tatiana Mid

Apr 2025 Reviewed on Trustpilot

It's a very user-friendly and easy-to-implement platform, allowing any ...

It's a very user-friendly and easy-to-implement platform, allowing any employee to learn from the ground up. It's also a comprehensive product that facilitates the control and management of reception operations.
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Marisol R.

Apr 2025 Reviewed on HotelTechReport

Very good support

Quick response, detailed help with pictures, very good support from Ola Krawiec with everything! Thank you!
User profile

Tuulia

Mar 2025 Reviewed on Trustpilot

Exceptional Service & Expertise – Thanks to Carlos and Cloudbeds!

We’ve had an excellent experience with Cloudbeds, and I want to especially recognize Carlos for his exceptional support. Carlos is professional, knowledgeable, and incredibly flexible, always going above and beyond to ensure that our needs are met.His deep understanding of the platform made our transition seamless, and his willingness to adapt to our specific requirements was truly appreciated. No matter the challenge, Carlos provided clear guidance, practical solutions, and outstanding customer service.Cloudbeds has proven to be a reliable and efficient system, and with team members like Carlos, it’s easy to see why they stand out in the industry. Highly recommend!
User profile

Sebastian Cueto

Mar 2025 Reviewed on Trustpilot

Fantastic onboarding with Carlos

Fantastic onboarding with Carlos, and great software for a hotel that switched from Opera PMS
User profile

Maxwell Frenette

Mar 2025 Reviewed on Trustpilot

Cata was amazing she was clear and very…

Cata was amazing she was clear and very knowledgeable. during all the calls I learned so much. Cloudbeds has been amazing no more double bookings for us.
User profile

Cabinas Capulín

Mar 2025 Reviewed on Trustpilot

Clear and concise tech support.

Clear and concise tech support.
User profile

B-love'S Guest House

Mar 2025 Reviewed on Trustpilot

Disorganized, Unprofessional, and Not Worth Your Time

I had a confirmed booking, acknowledged by both parties. Like most busy professionals, I don’t sit around waiting for emails all day. A day before my appointment, they called me, and I informed them I was busy but would respond—which I did. Yet, despite my confirmation, they gave my slot away because of their fairytale idea that I should be at their beck and call.This is a prime example of an incompetent and disorganized organization that doesn’t value people’s time. They admit they’re busy, just as we all are, but instead of handling their own scheduling professionally, they canceled my appointment on the flimsiest excuse.After reading other reviews, I genuinely question how they’ve received five-star ratings. Either they’ve paid for them, or some serious investigation is needed into their legitimacy. If you value your time and expect a professional service, avoid this organization like the plague.
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Ikhlaq Karim

Mar 2025 Reviewed on Trustpilot

Awesome!!!

Awesome!!!
User profile

Usa Regular Ma

Mar 2025 Reviewed on Trustpilot

Very timely

Pleasant . . . but professional - helping me process a correction to a folio, prior to the guest pointing out the problem. Very timely as well
User profile

Tomales Basy Resort

Mar 2025 Reviewed on Trustpilot

Catalina has been very helpful and very…

Catalina has been very helpful and very responsive!
User profile

Gabby

Mar 2025 Reviewed on Trustpilot

LOS and Max stay settings

Our issue was resolved after a few back and forth emails. Ola was quick to respond and help us fix the issue.
User profile

Hotel Regional Manager

Mar 2025 Reviewed on Trustpilot

Cloudbeds is an all-in-one solution. PMS, Channel Manager, ...

Cloudbeds is an all-in-one solution. PMS, Channel Manager, Metasearch/Marketing/Houskeeping/Integration Jeggernaught. Cloudbeds allowed us to create the smallest tech stack possible. We can run our hotel operations almost entirely using only Cloudbeds, Whistle, and Lynx for door lock integration. Training, Support, and Onboarding have all been top notch.
User profile

Mitchell E.

Mar 2025 Reviewed on HotelTechReport

Unfortunately they will lie to get…

Unfortunately they will lie to get clients onboard
User profile

Reece

Feb 2025 Reviewed on Trustpilot

Frustrating onboarding process / misleading information given on sign up

Seemed like a good fit during the sales process before they received my money. But, after signing up I just get a sense that they're not all that interested in addressing my concerns or requirements. Made it very clear when signing up that I needed a payment method to be able to process payments within CB dashboard from OTA's as we use 'hotel collects' payment options. The only option I have now been given during the sign up process is a 3rd party payment gateway that does not integrate with cloudbeds. So, the simple method of processing a payment to card details that cloudbeds already receives (from the OTA) involves the following steps:1. access reservations from dashboard2. edit reservation and access reservation details3. access credit card details4. enter password to view credit card details5. sign into 3rd party payment processing gateway6. create a custom payment link with multiple steps7. copy link and open in new tab8. process card payment within payment gateway dashboard9. go back to cloudbeds10. add a payment manually11. enter all the details in again12. the payment is assigned to the reservation.having moved to cloudbeds from another PMS provider that did give me the feature of being able to automate and process payments from card details received from OTA, it is insane to me that CB a platform which is already receiving all the card details it requires to process payments does not allow integration to the myriad of payment providers available to me in Indonesia.I must also note, I had this function already with my previous PMS and specifically outlined the requirement for this feature when I was talking with the sales person and was assured that I would have the ability to process payments this way on CB.Now, I am almost 1 month in to my 3 month billing period dealing with CB staff who to be honest seem pretty uninterested in my concerns and wasting time speaking to payment providers myself, setting up, integrating and testing. Not to mention that I have now asked 3 times to just please tell me if CB is aware of any payment provider or any option whatsoever to provide the feature I had originally expressed the need for and constantly getting runaround answers. I would appreciate solution based answers. Solution based answers are an indication that your service staff actually care or are interested in assisting your customers.Entirely frustrated with the whole thing so far. Unless you want to deal with all the above steps when processing OTA payments within Indonesia, I would reconsider CB as a viable option.
User profile

Sitara Villas Bali

Feb 2025 Reviewed on Trustpilot

Overall the service is good

Overall the service is good, we have been using their software in our office for sometime and we are happy with the experience.
User profile

Harvey Block

Jan 2025 Reviewed on Trustpilot

Price increase without confirmation

I booked an accommodation through a website using their software, and the price increased by €100 between the "overview" and "confirmation" pages. This happened during a single booking session without leaving the page idle or any other interruptions. It is absolutely unacceptable for such a significant price change to occur without additional confirmation during these two critical steps of the booking process.
User profile

Phil

Jan 2025 Reviewed on Trustpilot

Cloudbeds is off the rails

Cloudbeds is off the rails, I can confirm the last view negative reviews...Payment gateways not working, both sides finger pointing to each other, those responses we do receive:"The issue with Xendit is out of the scope of our "regular support team," of which I am part. This issue is handled by a team of specialists who work with integrations.I promptly sent the issue to them, and the return I received was that they couldn't fix this matter, as this can only be addressed by Xendit.as this is not something that I myself can address from support, and the integrations team can't address it from their end, we have our hands tied in what comes to fixing this issue for you.It would be a great pleasure to assist you from our end, but as we lack the means to do so, we can not."While Xendit is telling us similar stories....Manual adjustments, blocked dates for unpaid booking attempts which do not clear up automatically, paid website bookings which are not being confirmed. Deeply disappointed. We stopped onboarding our second place and looking now for alternatives.
User profile

Vla

Jan 2025 Reviewed on Trustpilot

The user interface is very friendly, and Cloudbeds University is a very ...

The user interface is very friendly, and Cloudbeds University is a very good source for all partners to learn the platform.
User profile

Wei H.

Jan 2025 Reviewed on HotelTechReport

The speed of the system, how easy it is to comprehend and manage, the ...

The speed of the system, how easy it is to comprehend and manage, the colors and the way it saves information of guests and payments.
User profile

Aranza O.

Dec 2024 Reviewed on HotelTechReport

Super easy to learn and user friendly. Easy to train others on. Variety of ...

Super easy to learn and user friendly. Easy to train others on. Variety of reports are plenty but could use work.
User profile

Cheryl P.

Dec 2024 Reviewed on HotelTechReport

The PMS is incredibly user-friendly, making it accessible to any user, ...

The PMS is incredibly user-friendly, making it accessible to any user, regardless of technical expertise. It includes all the essential features required by a hotel management system, along with an extensive portfolio of add-ons that can be seamlessly integrated to enhance the user experience. Additionally, the system offers 24/7 support and unparalleled ease of integration, ensuring smooth operations and continuous service.
User profile

Erika D.

Dec 2024 Reviewed on HotelTechReport

I highly value the platform for its simplicity and intuitive, user-friendly ...

I highly value the platform for its simplicity and intuitive, user-friendly interface. Its design ensures that even users without extensive technical knowledge can easily navigate and utilize its features effectively. This accessibility is critical in the fast-paced hospitality industry, where time and efficiency are paramount. One of the standout aspects of this platform is that it consolidates all the essential tools required to manage a property effectively. From handling reservations and payments to tracking guest information and generating reports, every feature is carefully integrated into a single, cohesive system. This eliminates the need for multiple separate tools or software, which can often lead to inefficiencies, errors, and additional costs. The seamless integration of all functionalities into the website further enhances its usability. By centralizing operations in one location, users can access everything they need with just a few clicks. This streamlined approach not only saves valuable time but also minimizes the learning curve for new team members. It ensures that property management tasks, from the simplest to the most complex, can be handled with ease and confidence. Moreover, the platform's design promotes better organization and workflow. For instance, having all property management functions accessible in one place reduces the risk of oversight and allows users to maintain a comprehensive overview of their operations. This level of accessibility is crucial for making informed decisions, addressing issues promptly, and delivering exceptional service to guests. Overall, the platform is a game-changer for property management. Its combination of simplicity, comprehensive tools, and seamless integration provides a robust solution that enhances productivity, improves operational efficiency, and ultimately contributes to creating a better experience for both property managers and their guests.
User profile

Amir C.

Dec 2024 Reviewed on HotelTechReport

Super user friendly, easy to use dashboard and system. UI is clean. Easy to ...

Super user friendly, easy to use dashboard and system. UI is clean. Easy to transfer between properties in the online app.
User profile

Ciara B.

Dec 2024 Reviewed on HotelTechReport

Reliability, first-hand information, a visual map that lets you have full ...

Reliability, first-hand information, a visual map that lets you have full control of your properties, limits? only the sky...
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Francisco B.

Dec 2024 Reviewed on HotelTechReport
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Cloudbeds - Video Presentation

Cloudbeds - Pros & Cons

Pros:

Cloudbeds has a high average review score of 4.4, calculated from 2080 reviews

Cloudbeds is a popular solution with a high popularity ranking

Cloudbeds has many registered integrations with third party applications

Cloudbeds offers an exclusive offer on HotelMinder: Sign up for a demo and receive $250 of free credit

Cons:

Metasearch Management Software by Cloudbeds

AdsHotel (a Cloudbeds company product) integrates in one easy platform several Channels and Ads types to master all the touch points and increase in Profitability and Direct Sales.

An independent Hotels Dashboard for Metasearch & Programmatic to engage and convert Travelers into Bookers in the most effective Adv Channels.

Cloudbeds - Metasearch Management Software Screenshot
Cloudbeds - Metasearch Management Software Screenshot
Cloudbeds - Metasearch Management Software Screenshot

Property Management System by Cloudbeds

The Cloudbeds Property Management System is a powerful, easy-to-learn system that specializes in streamlining operations.

Independent property owners will save time by easily managing guest reservations, check-ins, and check-outs with our drag-and-drop calendar.

The PMS provides a clear property overview where properties can make data-based decisions to maximize occupancy and revenue with real-time data and robust reporting tools.
Cloudbeds - Property Management System Screenshot
Cloudbeds - Property Management System Screenshot
Cloudbeds - Property Management System Screenshot

Channel Manager Software by Cloudbeds

The Cloudbeds Channel Manager is the heart of a property's distribution strategy.

It connects seamlessly with the Cloudbeds PMS and ensures that properties' room rates and inventory are always in sync across all channels.

The Channel Manager updates rates in real-time and includes no added commissions.
Cloudbeds - Channel Manager Software Screenshot
Cloudbeds - Channel Manager Software Screenshot
Cloudbeds - Channel Manager Software Screenshot

Booking Engine Software by Cloudbeds

Built to drive direct bookings, the Cloudbeds Booking Engine easily integrates with any website to turn it into a top-performing booking channel, with no added commissions.

The Cloudbeds Booking Engine puts the full power of direct reservations in the hands of independent property owners.
Cloudbeds - Booking Engine Software Screenshot
Cloudbeds - Booking Engine Software Screenshot
Cloudbeds - Booking Engine Software Screenshot

Digital Marketing by Cloudbeds

Cloudbeds Amplify is a comprehensive done-for-you digital marketing solution designed to optimize customers' online presence, drive more bookings and maximize revenue.

Services and solutions include website creation and search optimization, metasearch advertising, search engine marketing, and online business listing management.
Cloudbeds - Digital Marketing Screenshot
Cloudbeds - Digital Marketing Screenshot
Cloudbeds - Digital Marketing Screenshot

Website Design and Development by Cloudbeds

Sorry, we don't have any information to display right now.

Revenue Management Software by Cloudbeds

The Cloudbeds Pricing Intelligence Engine (PIE) empowers properties to take their pricing strategies into their own hands and automate the adjustment of rates in the PMS.

PIE uses performance data, local market data, competitor rates, and other applied analytics to predict consumer demand to maximize revenue and profits.
Cloudbeds - Revenue Management Software Screenshot
Cloudbeds - Revenue Management Software Screenshot
Cloudbeds - Revenue Management Software Screenshot

Search Engine Marketing and Optimization by Cloudbeds

Sorry, we don't have any information to display right now.

Short Term Rental Software by Cloudbeds

Sorry, we don't have any information to display right now.

Payment Processing Software by Cloudbeds

Cloudbeds Payments provides easy, transparent, and contactless payment processing that's fully integrated into the Cloudbeds Hospitality Platform.

It reduces wasted time and human errors due to manual entry and comes with state-of-the-art payment terminals compatible with all payment types.

We manage all your disputes through world-class support from our in-house team of payments experts.
Cloudbeds - Payment Processing Software Screenshot
Cloudbeds - Payment Processing Software Screenshot
Cloudbeds - Payment Processing Software Screenshot

Marketing Software by Cloudbeds

Sorry, we don't have any information to display right now.

Compare Cloudbeds to Alternative Solutions

We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests' satisfaction and coworkers' engagement thanks to modern technology and expert know-how. Compare Cloudbeds with:
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RateTiger connects to over 450 distribution and technology partners worldwide. It has deep two-way integration with distribution channel partners including Booking.com, Expedia, Agoda, Airbnb, Google, HRS, Hotelbeds, among various others. It also offers connection to leading PMS, RMS, CRS, Booking Engine and other hotel technology systems for a seamless online distribution experience.

Data security and privacy is a key aspect for RateTiger, hence the company is ISO and PCI certified as well as GDPR compliant. It provides 24x7 multilingual support to hotels globally to assist in revenue generation objectives.

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Find, book, and grow with Cendyn: We make every guest interaction an opportunity to nurture relationships and maximize profitability.

Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.

Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.

Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India.

To find out more, visit cendyn.com.

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