Duve is a guest experience platform for hotels, hostels, and vacation rentals, covering the guest journey from pre-arrival to post-stay.
Founded in 2016 and headquartered in Tel Aviv with an office in Paris, Duve serves 1,050+ properties across 64+ countries, including hotel groups such as Accor, IHG, and Wyndham. The company raised a $60 million Series B in December 2025 to expand its AI-driven guest management platform.
Guest journey automation: The platform handles online check-in, digital keys, and check-out coordination from a single system. Guests complete registration, ID verification, and payment from their phone before arrival, removing front desk wait times.
Communication hub: Duve centralizes guest messaging across email, SMS, WhatsApp, and OTA channels (Airbnb, Booking.com) into one inbox. DuveAI, the platform's generative AI layer, answers guest queries automatically and routes anything it can't resolve to staff.
Upselling and revenue: Properties use Duve to sell room upgrades, early check-in, late checkout, and local services through profile-based recommendations built from guest data and OTA information.
Branding and guest app: The guest-facing app is fully white-labeled to match each property's branding rather than carrying Duve's name. It requires no download and gives guests a single link for check-in, room information, and requests throughout their stay.
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Duve — Pricing
Duve runs on four tiers, scaled by feature set rather than property size.
Basic (online check-in and guest app): from $120/month. Includes online check-in, the branded guest app, check-out coordination, analytics, and support.
Pro (Basic plus communication suite): from $150/month. Adds the unified communication hub and automated workflows, with 0% commission on in-house upsells.
Premium (Pro plus upsells): from $200/month. Adds the full upsells and eCommerce module, including room upgrade deals and bids, custom upsell creation, and supplier payment management.
Enterprise: custom pricing. Includes advanced customization, a dedicated account manager, and expert services for multi-property groups.
A number of features carry additional charges on top of the base plan regardless of tier: contactless check-in automation, staff-assisted check-in, SMS/WhatsApp messaging, OTA messaging, a unique inbound phone number, and tailored onboarding.
Users are unlimited on every plan, with permission settings configurable per user.
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Duve - HotelMinder Tech Index Rating
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Duve - Recommended For
Recommended for large and medium hotels, hostels, short-term-rental properties, multi-property // hotel chains and resorts in Europe, North America, Asia-Pacific and Middle East and Africa. Recommended for upscale properties.
Duve - Third-Party Integrations
SiteMinder | Cloudbeds | Oracle | Mews | RMS Cloud | WebRezPro | MasterYield | Medialog | Mini Hotel PMS | Guesty | Bookster |
Duve - Video Presentation
Duve - Pros & Cons
Pros:
Duve has many registered integrations with third party applications
Cons:
Duve is an expensive solution with a high pricing ranking
Duve has a low popularity ranking on HotelMinder
Marketing Software by Duve
Duve replaces a stack of disconnected guest-facing tools, check-in forms, messaging apps, upsell requests, with a single system covering the entire guest journey from booking to post-stay.
Online check-in: Guests complete registration, ID document scanning, e-signature, and payment from their phone before arrival. The system supports custom pre-arrival questions, OTA-based guest segmentation, and an optional security deposit collection step. Staff-assisted check-in and automated contactless check-in triggers are recent additions.
Communication hub: A unified inbox merges email, SMS, WhatsApp, and OTA messaging into one screen per guest. Canned responses, live translation, and a dedicated phone number are available on higher tiers. DuveAI drafts and sends replies automatically in the guest's language, escalating only what it can't handle.
Upsells and eCommerce: Hoteliers build custom upsell offers, room upgrade deals and bids, early check-in, and late checkout, sold directly through the guest app or added to the room bill. A built-in service marketplace connects properties with local suppliers, with payment management for those third-party transactions.
Guest app and branding: The white-labeled guest app runs as a web link, no download required, fully customized to each property's logo, colors, and tone. It houses the digital room directory, amenities, house rules, and local recommendations, updated centrally and reflected instantly across every room.
Mobile keys: Native integrations with major lock providers, including Assa Abloy, Salto, Dorma Kaba, and Nuki, let guests unlock rooms directly from the guest app.
Integrations: Duve connects to 150+ hospitality systems, including PMS and channel managers (Mews, Cloudbeds, Opera, Guesty, Apaleo, Guestline, RoomRaccoon), payment processors (Stripe, Adyen, Planet, Worldline), and task management tools (Alice, Flexkeeping, HotSOS). An open API supports custom integrations on request.
Analytics: A reporting dashboard tracks upsell conversion, guest segmentation, and revenue by channel, showing which offers convert and where revenue is being left on the table.
Compare Duve to Alternative Solutions
We partner with 200+ leading hotel technology vendors and top industry experts to empower hoteliers with the technology and operational guidance necessary to maximize their property’s performance, improve guest satisfaction and staff engagement. Compare Duve with:
Sirvoy is a cloud-based hospitality management system combining a property management system, booking engine, and channel manager in one platform. The company was founded in 2008 in Hjo, Sweden, when brothers Mats, Ola, and John Persson built a booking tool for their mother's hostel. Sirvoy is now headquartered in Dublin, Ireland, and serves properties in more than 140 countries.
Target properties: Sirvoy is built for hotels, hostels, B&Bs, guesthouses, vacation rentals, campsites, and glamping sites. The system allows properties to relabel terminology, for example switching "Room" to "Cabin" or "Motorhome", to fit non-standard accommodation types.
Pricing model: Sirvoy charges based on plan and room or unit count, with no commission on direct bookings. A forever-free plan for single-unit properties launched in January 2026.
Support: Sirvoy provides 24/7 live chat, phone, and email support across eleven languages, alongside a self-service knowledge base and live onboarding demos booked via Calendly.
Cloudbeds is hospitality's only intelligent growth engine — a unified platform trusted by the world's most ambitious hoteliers across 150 countries.
Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system.
The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.
Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World's Best Hotel PMS Solutions Provider, 2022), and Deloitte's Technology Fast 500 (2024).
Find, book, and grow with Cendyn: We make every guest interaction an opportunity to nurture relationships and maximize profitability.
Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.
Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.
Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India.
To find out more, visit cendyn.com.
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