Cloudbeds

Ana was very kind her explanations were always clear.

We purchased Cloudbeds a while back. It was great, and has continuously gotten worse. First, our integration with Google stopped working right. I won't get into the details, but this resulted in them realizing it was their fault (after REALLY pushing them), which resulted in a refund for several months. This was the last time they did the right thing. The Whistle App is constantly breaking. If automated messaging is important to your business, Cloudbeds is not the right product for you. The Whistle App is clunky at the best of times, unusable at the worst of times (which is weekly). What spurred me to write today's review was the following: - We were forced to use their new booking engine, which when originally deployed sucked so bad that you could just turn it back to the old one- They forced the new one on everyone today- They didn't update the links (we also use Cloudbeds for our web dev and hosting because like, that should keep everything integrated well, right? Nope. Even though it's over priced)- After being gaslit for a bit, I had enough video replication to illustrate that the product was in fact, not working. Initially they sent me a screenshot of it working, but I had multiple devices that showed it didn't. They then said it wasn't working. Curious. - They identified the issue (their link wasn't updated), gave no timeline for a resolution when pressed, and said someone would reach out via email. It's late. I asked them to call. Will they? Probably not. - Based on the last 10 days of booking, I've lost at least $2,000 today.

Catalina was a great help and so personable and thorough for our onboarding with Cloudbeds! We loved having her as our onboarding coach. Thank you so much, Catalina.

Thank you for all of your help getting us up and running. Catalina, Regina, and Nix all contributed to getting things going as quickly as possible. Overall super happy with our onboarding experience.

The sales person was really nice and not pushy, I talked with other providers and it was like car salesman. Cloudbeds was very nice to work with and very patient. After purchasing they provided so much training, Cata was the best. I have never used this type of software and made it look easy. syncing up with the OTA's was easy, sales have gone up.

Cesar was a great onboarding coach. He was very patient and knowledgeable. For anything that he couldn't answer, he made sure to get the responses to our questions in a timely manner. Would definitively recommend him.

The support is excellent, whether through chat or directly with our account manager. The interface is also simple and intuitive.What could improve is the ability to add visual markers or colors to the main calendar map. For example, highlighting national holidays. That would be a great help for managing availability and planning reservations in advance.

Been trying to upgrade my subscription for 3 days. Chatted multiple times through their messaging app - they just open a ticket but no one seems interested in responding to the open ticket. You would think they would want more business. Terrible service. I have been using their software for 7 years but definitely looking elsewhere if this doesn't get resolved shortly. Not a good look

A few weeks ago I started getting phishing emails to an email address that I used only on cloudbeds. All of these emails warn me about "account suspension" and want me to confirm my email address. All of these emails come from domains not related to cloudbeds.This means only one thing - cloudbeds got hacked and in violation of privacy protection laws in many countries around the world they did not disclose the leak.This is just poor acting on their behalf.

Cloudbeds is great! If we every do have issues, they have fast, helpful support that's always friendly! I appreciate their supporting articles and documentation that is always available for the platform features and updates.

I loved working with Cesar. He was very patient with me and made sure I understood before moving on to another area.

Overall the Cloudbeds system is good, Cesar Lazarini was a great on boarding coach. He always took time to try to help us determine the best way to set something up. I think I would have liked a little more coaching included, especially when having to set up the sytem form scratch. Also, an instructional video to prepare the person who will be setting up the system on what to expect. There are so many videos and it becomes very overwhelming.

It was very educacional and Well explained

To fellow business owners and hoteliers: do not trust Cloudbeds with your operations. What was pitched to us as a sleek, all-in-one hospitality platform has turned out to be a disorganized, unsupported, and shockingly unprofessional system that has caused real damage to our business.We were sold on promises of: • Integrated QuickBooks support (what they offer is vague blog links, zero guidance, and full liability if you mess up your books), • Seamless RemoteLock integration (it doesn’t work — we’ve had to manually assign codes to every single reservation), • Enhanced OTA performance and SEO benefits (completely unfounded and unverifiable).But what truly pushed this from frustrating to alarming was when Cloudbeds imported public contact information from a completely unrelated hotel on the opposite coast—same name, different business. They scraped that hotel's business phone numbers and emails from Google and applied them to OUR Cloudbeds profile. We only found out because the actual owner of that hotel tracked us down after weeks of receiving our guests' towel requests, reservation questions, and check-in issues.When I confronted Cloudbeds about this glaring error, they tried to gaslight me into thinking I had provided the wrong information myself—suggesting that I was somehow at fault for using the exact, correct name of my own hotel. No apology. No accountability. Just deflection and denial.On top of that: • Our reservation calendar has been offline for over 8 weeks, and we are actively losing bookings and revenue. • Support tickets go unanswered or are met with copy-paste screenshots from third-party agents who can't actually help. • “Specialists” are only available months out, which is useless if your business is being held hostage today. • And to top it all off, we were told after going live that we would have to manually integrate a third-party system just to track and manage tens of thousands of dollars in gift certificates.The Cloudbeds experience has been a complete failure. Their internal structure is chaotic, their customer service is non-functional, and their onboarding process is so broken it puts your business at risk. We are now preparing to switch PMS systems again — despite the sunk costs — because we simply cannot trust Cloudbeds to run our operations.Do not make the mistake we did. The platform may look promising, but behind the scenes, it's disorganized, unsupported, and actively harmful to your business.

Thank you very much for the excellent customer support. We truly appreciate all the assistance and continued support.

Customer for the past year and regret signing on. Their reporting system is a mess. Duplicate reports doing the same thing, not working, or not matching calculations from other reports. UI is extremely difficult to navigate and the system is clearly built by a person with no experience working for a hotel as setup and methodology doesn't support steps of service of a basic hotel. It's expensive for what it offers and have advised my co-owners to explore an alternative. Really hoping to move onto a new system next year.

Review for Cata Uribe – Cloudbeds Onboarding ManagerI had the pleasure of working with Cata Uribe during my onboarding process with Cloudbeds, and I couldn't be more satisfied. From the very beginning, Cata was professional, knowledgeable, and incredibly supportive. She explained every step of the process clearly and patiently, making sure I fully understood how everything works.Cata was always on time for our calls, well-prepared, and quick to respond to any questions I had. Her guidance made the entire onboarding process smooth and stress-free. I truly appreciated her dedication, her friendly attitude, and the way she made me feel confident using the Cloudbeds system.Thank you, Cata, for your outstanding support – you’re a true asset to the Cloudbeds team!

The Dash Board is less than optimal. All Reservations are listed alphabetically by first name, no option to have last name listed in order. No where does it give you the revenue for the day, no link to list available room numbers or type. Other issues with advanced deposits, credit card fees, demands for financial records, items that I will articulate in up coming posts.

I switched over to cloudbeds at end of March. I was excited for everything we were promised. I was lied to about the CC processing fees - they gave me a high one and then only recently when I complained did they say they had other options! I also am still not on Agoda - Agoda says its cloudbeds, cloudbeds says it agoda and I keep being told they will contact us and help - but nothing. Then I purchased a cc terminal, am being charged for it and we cant get it working. Their support system is horrible - you fill out a ticket - cant get a real person and they send us the same set of instructions three times!!! I have sent emails to my original sales person, Eric Mora, a person who is supposed to be a manager of the district, Natalie Nichols..... nothing. I am beyond furious!

it is the most outdated software and use paper ,pen or anything else but cloudbeds. Absolutely npo after service and all they want is you to buy their payment solutions. Their software is so bad that even their support team is unable to help with issues as they themselves don't understand how it works.