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Guest Communication Software Guests don't want to call the front desk. They want to send a quick message from their phone and get a fast answer. Hotel guest messaging software makes that possible, and it does a lot more: automated pre-arrival messages, upselling, feedback collection, and internal team coordination.
This page compares the best hotel guest messaging platforms for 2026. Every solution listed here has been reviewed by our team and evaluated for features, integrations, pricing, and ease of use.
Start your search with our most popular solutions below. You can use the filters to narrow down your search.
We are a technology company serving already 20,000 hotels worldwide. We offer a full-stack growth platform to power hotels´ direct channel. By leveraging a series of integrated tools and analytics, hotel brands can attract, engage and convert guests throughout the user journey.
In addition to price comparison, reviews summary and a full suite of personalization options, The Hotels Network's Predictive Personalization product harnesses machine learning techniques to predict user behavior and then automatically personalizes both the message and the offer for each user. The company's latest innovation, BenchDirect, is the first benchmarking product for the direct channel, providing hotels with never-before-seen competitive data that completely changes the rules of the game.
The Hotels Network's mission is to improve the online booking experience, grow direct bookings and strengthen the relationship between hotel brands and their guests.
The Hotels Network integrates with over 450 Booking Engines; serves hotels that have any CRM and also connects with many PMS solutions.
Conversational AI for hotels. Automate 90%+ of guest messages on your website, WhatsApp, and Instagram. 3x direct bookings and cut support costs by 10x.
Maximize revenue with real human connection, automated.
We send real human-made videos, personalized by AI, at key moments in the guest journey. Delivered via WhatsApp, email, and SMS to boost bookings, upsells, and repeat stays.
AeroGuest is a powerful Guest Management System built exclusively for hotels, with seamless two-way integration to your Property Management System (PMS).
AeroGuest is aiming to be the AI Operating System for Hotels that unifies guest experience, operations, and communication into one intelligent platform, helping hotels increase revenue while reducing manual work.
We want to connect every touchpoint, from booking to checkout, using AI to automate workflows, personalize stays, and give hotels full control without relying on multiple disconnected tools.
Whistle for Cloudbeds is an enhanced guest engagement solution that gives lodging businesses the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations and deliver more meaningful contact and customized interactions throughout the entire guest journey from discovery to post-stay.
A SiteMinder company, GuestJoy allows hotels to provide contactless guest experiences. Online check-in, upsell, gathering feedback - all in one system - eliminating the need to purchase multiple platforms.
GuestJoy is a great match for boutique hotels, small chains, all the way up to larger city hotels. It is extremely easy to use and we provide best-in-class support to help you along the way.
Main features:
Asksuite is a leading AI reservation agent, known for its instant and multilingual replies 24/7 across all communication channels.
Streamlined Communication Management
The omnichannel inbox by Asksuite allows hotels to manage inbound chats, emails, and social media messages from one centralized location. This feature reduces the hassle of switching between different platforms and keeps track of metrics and sales performance effectively. It includes centralized chat management, auto-assigned chats, 3-click proposals, and stats control across multiple service channels.
AI Reservation Agent
Asksuite's AI-powered chatbot ensures no lost sales due to service issues by automating replies to common questions. It operates around the clock on major communication channels and integrates with booking engines. Key features include human intervention options, group and event lead management, and five advanced AI algorithms designed for accurate responses.
Inbound Reservation CRM
Asksuite's inbound reservation CRM provides a comprehensive view of the booking journey across all service channels. This tool enhances direct booking conversion rates with features like lead pipeline management, sales forecasting, reservation funnel analysis, goals and commission tracking, and automated follow-ups.
Unlock your full potential with our solutions. Reimagine your guest experiences today through the power of contactless technology.
Metasphere Technologies Inc. was founded in 2002 as a provider of procurement systems to some of the world's largest retail brands. Recognizing the need to bring cost-effective and innovative solutions to the hospitality industry, we set out to transform the industry with automated and interconnected technology.
Over the years, we helped hotels reduce labor costs and elevate guests' experiences by streamlining their operations. Our innovative solutions have been installed to a range of clients from single properties and casinos to leading global hotel chains. We are committed to developing innovative, competitively-priced and interconnected hotel software that will help hotels thrive.
Revinate Ivy (formerely Ivy by GoMoment) is an AI-powered text messaging solution designed to enhance guest communication from pre-arrival to post-departure, driving guest satisfaction and revenue for hotels.
Instant Guest Interaction: Revinate Ivy leverages AI to automate responses to frequent guest inquiries, providing instant answers and freeing up hotel staff to focus on more complex requests. This fosters efficient and satisfactory guest interactions, increasing overall guest contentment.
Single Platform Management: The platform offers a centralized hub for managing guest requests across multiple communication channels, including text messages and WhatsApp. This unified approach simplifies the tracking of guest statuses and survey responses, ensuring seamless communication and streamlined operations.
Two-Way Communication: Ivy facilitates proactive engagement with guests, allowing hotels to request feedback or extend special offers without the need for guests to download any additional apps. This two-way communication enhances the guest experience and opens new opportunities for hotels to increase revenue through personalized offers.
Advanced AI Capabilities: The solution uses industry-leading AI to understand the sentiment behind guest requests, providing contextually appropriate responses. Staff are further supported with AI-powered smart suggestions, which offer up to three previous responses to similar queries.
Analytics and Reporting: Revinate Ivy includes easy-to-track analytics that provide valuable insights into guest engagement, automation rates, and staff response times. Additionally, automated weekly reports on program performance are generated and delivered via email, helping hotels continuously improve their service strategies.
Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management Platform.
Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group.
Canary's solutions eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary's Hotel Management Software includes Mobile Check-In/Checkout, Tablet Registration, Upsells, Guest Messaging, Canary AI, and Digital Tipping.
HiJiffy is an advanced AI-powered guest communication platform designed specifically for the hospitality industry. It consolidates multiple communication channels into a unified inbox, allowing hotels to automate up to 90% of guest queries and significantly improve guest interaction efficiency.
Key features of HiJiffy include:
• Omnichannel communication - centralizes guest queries from website chat, social media, WhatsApp and more into a single interface
• Conversational AI chatbot that can automatically answer over 85% of common guest questions in over 130 languages
• Seamless integration with hotel systems like PMS to enable automated services like online check-in, digital keys, in-stay requests, upsells and more
• Campaign management tools to optimize direct bookings and upselling opportunities
• Performance analytics and guest feedback insights
• Quick setup and easy to use interface that can be customized to match hotel branding
By automating repetitive tasks with AI, HiJiffy helps hotels reduce operational costs, minimize staff workload and improve response times. This allows hotel staff to focus on higher value guest interactions. Real results reported by HiJiffy clients include 92% customer satisfaction scores, 60% online check-in completion rates, 5% chat to booking conversion and 70% reduction in incoming calls.
HiJiffy integrates with leading hotel systems like Oracle Opera, Mews, D-Edge, Oaky, Cloudbeds and more. Over 2,100 hotels, resorts and hostels worldwide trust HiJiffy to digitalize their guest communications and boost revenue.
HDB is the new generation premium call center with 24/7 multilingual sales representatives to assist travelers and generate direct sales for hotels.
WeBee is a 360-degree guest-facing solution that allows hoteliers to provide guests outstanding experiences, hence increase their revenue.
SuitePad digitalizes the during stay guest experience, by replacing guest directory, paper collateral, hotel phone & TV remote with a single in-room tablet.
Howazit is a cloud-based, highly configurable, pro-active guest engagement platform, used by hotels to digitally transform their guest's experience.
Howazit turns every touchpoint across the customer journey into an engagement opportunity and is easy to integrate to any third-party partner.
Leveraging happy customers for brand advocacy, loyalty, and more sales, while reducing operating costs and increasing the bottom line.
Our contactless mobile ordering, payments and guest engagement tools, deliver guests a world of experiences, uninterrupted.
Lots of features and many connections to great third-party solutions. Highly recommended for vacation rental agencies in the USA and scaling to many properties.
The ever blooming hospitality industry is one of the major contributors to the economy of developed and developing countries and with the introduction of IT .
AI-powered Hotel chatbot and instant communication platform for Hotels - Increase direct booking with the best hotel chatbot by Quicktext.
Altitude is a smart contactless hotel digital platform solution to boost revenue while saving time & money.
HERA, Your Hotel Email Reservation Assistant, helps hotel and restaurant reservation agents answer inbound Emails.
A Simple, Social and Automated contactless text messaging platform to personalize guest engagement and streamline hotel operations.
Use modern messaging to service guests and properly care for your hotels while connecting remotely and distancing with a lean team.
HelloShift is fast, easy, and familiar with notes, tasks, comments, and checklists. Say goodbye to logbooks and old school hotel software with endlessly complex modules. Mentions, tags, and an integrated platform turn everyday communication into a treasure trove of information.
HelloShift's pricing is transparent and affordable. Use HelloShift to do more with less. It's the essential app hotel teams learn quickly and love to use.
The complete Guest Experience OS designed to offer guests access to all your hotel services from their smartphones.
Smart up your Offer the Guests residing in your hotel and apartment, a simplerand better way to communicate with your staff.
HERA, Your Hotel Email Reservation Assistant, helps hotel and restaurant reservation agents answer inbound Emails.
The Guest App for short-term rentals & hotels.
Streamline your guest operations, while you monetize your business, get happier guests and gain loyalty.
Book Me Bob Chatbot engages, nurtures, converts, and supports your customers across the most commonly used messaging channels.
Bonomi lets you connect with guests on WhatsApp, Messenger, Viber, Instagram and other popular messaging channels.
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Browse ExpertsHotel guest messaging software is a communication platform that lets hotels interact with guests via SMS, WhatsApp, email, web chat, and in-app messages from a single dashboard. It replaces the traditional reliance on phone calls and front desk interactions with faster, more convenient digital communication.
These platforms typically include a unified inbox where staff can see and respond to all guest messages regardless of channel. Most integrate directly with your Property Management System (PMS), so messages are tied to reservations and guest profiles automatically.
The best solutions go beyond simple messaging. They offer automated workflows (like pre-arrival instructions or post-stay review requests), AI-powered responses for common questions, upselling tools for room upgrades and services, and guest feedback collection. The result is faster response times, fewer missed requests, and more revenue per guest.
Unified inbox. All guest messages from SMS, WhatsApp, email, OTA platforms, and web chat should land in one place. Without this, your team ends up jumping between tabs and missing messages.
Multi-channel support. Your guests use different channels depending on where they are from and what they prefer. At minimum, look for SMS and email. WhatsApp support is essential if you serve international travelers. Some platforms also support WeChat, LINE, and Facebook Messenger.
PMS integration. The messaging platform needs to connect to your PMS so that staff see the guest's name, reservation dates, room number, and preferences alongside every message. Without this context, responses are slower and less personal.
Automated messaging workflows. Pre-arrival check-in instructions, Wi-Fi details on arrival day, mid-stay satisfaction checks, and post-checkout review requests should all be sent automatically based on reservation triggers. This saves staff hours every week.
AI-powered responses. Modern platforms use AI to answer common guest questions instantly: check-in times, parking details, restaurant hours, Wi-Fi passwords. Staff only need to step in for complex or unusual requests.
Upselling capabilities. The best guest messaging tools let you send targeted offers at the right moment: room upgrades before arrival, spa packages during the stay, late checkout on the departure day. This turns every conversation into a revenue opportunity.
Guest feedback and surveys. In-stay surveys catch problems before they become bad reviews. Post-stay feedback requests drive review volume on Google and TripAdvisor. Both are built into most modern platforms.
Team messaging and task routing. Guest requests need to reach the right department. Good platforms let you route messages to housekeeping, maintenance, or F&B directly, and track resolution status.
The case for guest messaging comes down to three things: speed, satisfaction, and revenue.
Speed. SMS has a 90%+ read rate within three minutes. Email sits at around 20%. When a guest has a problem at 11pm, a quick text exchange solves it. A voicemail does not.
Satisfaction. Proactive communication throughout the guest journey, from booking confirmation to post-stay follow-up, builds trust and catches issues early. Hotels using messaging platforms consistently report higher guest satisfaction scores and more positive online reviews.
Revenue. Automated upselling through messaging is one of the highest-ROI activities in hotel operations. A well-timed room upgrade offer sent via text converts far better than a verbal pitch at check-in. Some platforms report 3-5x higher adoption rates compared to app-based alternatives, simply because guests don't need to download anything.
Beyond these, messaging reduces front desk call volume, lets staff handle multiple conversations simultaneously, and gives you a searchable record of every guest interaction.
Start with three questions:
What channels do your guests actually use? If most of your guests are domestic travelers, SMS may be enough. If you serve international guests, WhatsApp is essential. Check your current guest demographics before paying for channels you won't use.
Does it integrate with your PMS? This is non-negotiable. A messaging platform that doesn't connect to your property management system creates more work, not less. Check compatibility before anything else.
What's your property size and budget? A 15-room boutique hotel needs something simple and affordable. A 200-room resort needs advanced automation, multi-department routing, and robust reporting. Don't overpay for features you won't use, but don't underbuy either.
Also consider: ease of setup and training (your staff need to adopt it quickly), quality of customer support, and whether the platform locks you into long-term contracts.
If you are not sure where to start, talk to one of our experts. We help hoteliers find the right solution based on their specific situation, not vendor marketing.
Pricing varies widely depending on features and property size. Basic SMS-only platforms start around €1-2 per room per month. Full-featured platforms with AI, multi-channel support, upselling, and analytics typically range from €3-8 per room per month.
Some vendors charge a flat monthly fee (often €50-300/month), while others price per room or per message volume. Most offer tiered plans, so you can start with essentials and add features as you grow.
Watch out for hidden costs: setup fees, per-message charges beyond a certain volume, and premium integrations. Always ask for a full pricing breakdown before committing.
With HotelMinder, match with vetted hotel experts to solve your operational problems.
Guest messaging software is the full communication platform: unified inbox, multi-channel support, automated workflows, team routing, and analytics. A chatbot is one feature within that platform. Chatbots handle automated responses to common questions using AI or pre-set rules. Most modern guest messaging platforms include a chatbot as part of their feature set, but a chatbot alone doesn't replace the need for a complete messaging solution.
Yes. All major guest messaging platforms integrate with popular PMS systems like Opera, Mews, Cloudbeds, Apaleo, and many others. The integration pulls guest data (name, reservation dates, room type) directly into the messaging interface, so staff can respond with full context. Always verify that your specific PMS is supported before purchasing.
At minimum: SMS and email. These cover the broadest range of guests. If you serve international travelers, WhatsApp is essential, as it is the most widely used messaging app globally. Beyond that, consider your guest demographics. Properties in Asia may benefit from WeChat or LINE support. Web chat on your booking engine helps convert website visitors. Start with two or three channels and expand based on actual guest usage.
Yes, often more so than for large hotels. Small properties have lean teams, and guest messaging lets one person handle multiple conversations simultaneously. Automated pre-arrival and post-stay messages run without staff involvement. Even basic upselling through messaging can generate meaningful additional revenue. Many platforms offer affordable plans specifically designed for smaller properties. The key is choosing a simple tool that your team will actually use, not the most feature-rich option on the market.
We help busy hoteliers find, setup and run the right applications and services to manage business according to their needs, budget, technical and human resources requirements.
HotelMinder brings value to hoteliers through a Knowledge Hub, a Technology Marketplace and one-to-one hotel management consulting services. With our 50+ years of combined expertise, we provide actionable solutions to critical business challenges, while establishing a relationship based on trust, engagement and mutual benefit. We help hotels meet and exceed their business goals through an in-depth analysis of consumer insights, business requirements and opportunities.
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