
Best Contactless Check-in Solutions and Self-service Kiosk Systems
While adoption of self check-in systems had already been increasing around the world, the Covid-19 crisis has turned it into a necessity. These aren't just edgy things used by big hotel chains, but something guests have come to expect of all hotels.
Even before the pandemic, check-in was never a good way to leave a long-lasting, positive impression. After a long drive or flight, most guests are just too tired to go through tedious paperwork. It's not really a good time for small talk, is it?
Nevertheless, a guest's arrival and check-in is the most crucial part in the customer service journey. While you might think that self check-in systems in hotels sound futuristic, people have already been checking-in online for flights. As such, it's not a foreign concept, but something that's easily doable.
Two Types of Self Check-in Solutions
When you first hear about self check-in systems, it's natural to consider only kiosks. But with advancements in technology, it's entirely possible to offer an fully online self check-in experience, without having to invest in an actual machine.
What is an Contactless Self Check-in System?

Online check-ins can be enabled through the official website or a dedicated mobile app, making things more convenient for guests.
A self check-in system can be an integral part of the overall concierge facilities offered to guests. A high-quality concierge app or system does more than providing directions to attractions in the city.
It can add a level of personalized service, provide local recommendations, important info, and ensure that guests have a hassle-free, amazing stay.
Find the right contactless check-in solution for your hotel on HotelMinder Marketplace.
What is a Self Check-in Kiosk?

A kiosk is a physical instrument allowing hotels to automate check-in processes. While it's a convenient medium, a no-touch policy in the post-Covid era could make things difficult.
Having said that, with proper safety measures, kiosks can be a good choice to simplify the check-in process. Most instruments come with simple commands, clear typeface, and an intuitive design.
Apart from the self check-in functionality, a kiosk can:
- Read credit/debit cards, and even take physical payments
- Offer add-ons and upsells
- Print room door barcodes and registration keys
Find the right self service kiosk system on HotelMinder Marketplace.
What Self Check-in Isn't?
While you might think that offering self check-in solutions could minimize interactions with guests, it only leads to better and improved personalized service. As much as science fiction would have you believe, robots aren't taking over. They're just assisting us in our daily lives.
The objective of self check-in systems is not to reduce your staff. In fact, they allow your staff the freedom to provide personalized service to guests. With less admin work, employees can focus on important areas, including guests' concerns and interests.
If you install a self check-in system in your property, it doesn't replace face-to-face interactions but makes them more meaningful.
Once again, it's also not about showing off the gadgets or technology. While guests would appreciate you for going a step ahead than competitors, your goal should be to gather information about your guests to provide tailored experiences.
With a self check-in solution, you can:
- Allow late night check-ins to business guests
- Manage early arrivals in a better manner
- Ensure safety and adhere to no-touch policies in the post-Covid era
Why Does Your Hotel Need a Self Check-in Solution?
We have listed 10 Reasons to Invest in Self Check-In Technology in a separate article. There are many reasons and they are each more valid than the other.
No more waiting lines

With a self check-in solution, efficiency takes the front seat on your property. Guests don't have to stand in queue at the reception desk. A busy season is better managed with a self check-in system in place.
Increased revenue opportunities
With a mobile app or a kiosk, you can upsell amenities, local attractions, meals, and other offers with ease. Instead of being salesy, a simple notification can tell your guests about the offerings. Most importantly, they can checkout the details as per their convenience.
Personalized guest experience
As mentioned earlier, self check-in systems are the perfect way to personalize interactions with guests. It's probably one of the most important reasons to adopt this technology.
What Do You Need in a Self Check-in System?
While a good self check-in system comes with several features, in the beginning, you need to focus on just one thing: perfect integration.
A common issue with most self check-in systems is the lack of integration between guest-facing devices and the property management system of the hotel.

Fortunately, technology has assured complete hotel management platforms, which let you access data via multiple devices. This crucial information can be shared across departments.
A good example would be a housekeeper marking the room as clean, and the check-in kiosk making it available for an arriving guest.
Another major advantage is that a well-integrated system stores data in the PMS, and makes it available the next time the same guest visits your property. This lets you provide tailored services with ease. This data may include special requirements, notes, customer preferences, occupied rooms, and other information.
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
List of the Best Contactless Check-in Solutions
In order to provide you with the most accurate and useful information possible,
the solutions listed below are ordered as per their popularity on
HotelMinder Marketplace.
Note that some of our partners pay a yearly fee in exchange for marketing opportunities on our platform and that we may earn a commission when you buy a third-party product or service from this website.
We know that one solution cannot suit all types of properties: the best software or service for your hotel is the one that fits your specific requirements, objective and budget. If you are looking for professional guidance on what you really need, how to choose it, install it and use it — then look no further.


GuestBell is a technology company revolutionizing the hospitality industry with its all-in-one app. The app offers online check-in, room service, chat, brochure, and reviews to guests via their smartphone.
With over 100 hotels, GuestBell caters to both small and big properties, providing value to all businesses. The company's goal is to improve the guest experience and satisfaction while offering hoteliers a cutting-edge solution.
GuestBell is dedicated to delivering top-notch technology and customer service.
Recommended for medium and small hotels in Asia-Pacific and Europe. Recommended for midscale properties.


Unlock your full potential with our solutions. Reimagine your guest experiences today through the power of contactless technology.
Metasphere Technologies Inc. was founded in 2002 as a provider of procurement systems to some of the world's largest retail brands. Recognizing the need to bring cost-effective and innovative solutions to the hospitality industry, we set out to transform the industry with automated and interconnected technology.
Over the years, we helped hotels reduce labor costs and elevate guests' experiences by streamlining their operations. Our innovative solutions have been installed to a range of clients from single properties and casinos to leading global hotel chains. We are committed to developing innovative, competitively-priced and interconnected hotel software that will help hotels thrive.
Recommended for medium and large hotels in Europe, North America, Asia-Pacific, Middle East and Africa and Central and South America. Recommended for economy, midscale and upscale properties.
Oracle | Mews | Cloudbeds | Fiserv | ASSA ABLOY | dormakaba |


SabeeApp is an all-in-one cloud hotel management software tailored for independent hotels and other small accommodation like vacation rentals and B&B's. It offers 4 main core modules:
- a PMS
- a Channel Manager
- an Internet Booking engine
- a Payment Gateway
All core parts are seamlessly integrated together so data is synchronized and connected at all times.
Recommended for small and medium hotels, hostels and short-term-rental properties in Europe, Asia-Pacific and Central and South America. Recommended for economy and midscale properties.
SALTO | Nuki | Xero | Mirai | ASSA ABLOY | Your own website | PosCloud | Paystack |
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence


A Fully No Touch-compliant on-property solution targeting higher guest engagement. With this virtual check-in system in place, ensure no touch communication, payments, orders, etc.
Recommended for large hotels in North America. Recommended for midscale and upscale properties.
Mews | Protel | Clock | Guestline |


Our all-in-one solution helps hotels deliver exceptional hospitality, reduce reception expenses by up to 75%, and increase guest spending by an average of 6.9 Eur per stay.
MyStay streamlines the work of receptionists, enhances customer satisfaction, and drives additional revenue through an enhanced guest experience.
Our software features a comprehensive suite of tools, including online check-in, check-out, and upsell of hotel services.
Recommended for large and medium hostels, hotels, short-term-rental properties and multi-property // hotel chains in Europe, Latin America and North America. Recommended for midscale and upscale properties.
HotelTime | Optima | Apaleo | Mews | Opera | HORES | VIPSX |


HotelFriend is a new kid in the block and is quickly becoming the perfect tool for many hoteliers: offering everything a small or medium sized hotel business needs!
The platform comes with an extensive suite of modules: housekeeping, accounting, reporting, analytics, rates management, booking engine, multi-properties management, etc... While most modules are included with the suite's most basic version, called Manage, you can unlock more advanced features to build a more refined experience with the Grow and Optimize versions of the suite.
HotelFriend has developed their own Channel Management module, built on WuBook, to improve online distribution on OTA platforms. But it is the Booking Engine module that makes the whole suite shine: well designed and user friendly, you can easily setup discounts, special offers and upsell your various services. The Booking Engine integrates with Stripe and/or Paypal to allow guests to pay instantly.
The company has also released a mobile app for guest services, check-ins and check-outs, and concierge services; with its basic version included by default in all packages. Using the app, guests can conveniently order dinner, book tours, and engage in other services offered by the property.
Recommended for medium hotels in Europe. Recommended for midscale and upscale properties.
SiteMinder | WuBook | Stripe |


An AI-powered smart concierge, now part of Revinate, offering end-to-end guest engagement. It acts as a Virtual Personal Assistant, and communicates with guests via text messaging.
Recommended for large resorts and hotels in North America. Recommended for midscale and upscale properties.
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence


Octorate was born from the idea of proposing a solution that would bring together the most advanced technologies and offer an alternative to the systems used the big integrated hospitality chains.
Channel Manager, Booking Engine, PMS, OctoSite, Rate Intelligence and Payment Manager: an all-in-one solution that aim to make it simple, fast and effective the facility management and to optimize the marketing of any accommodation offer: hotels, b&b, farmhouses, apartments, vacation rental, etc.
A single calendar to manage attendance, prices and availability of all booking channels. Over 120 international platforms, thus ensuring the autonomy of hoteliers in the selection of the most efficient and profitable booking channels.
Recommended for small hotels and short-term-rental properties in Europe. Recommended for economy properties.
HQ revenue | Stripe | Paypal | 5stelle | PriceLabs | Lybra | turbosuite | Hotelier 101 | Medialog |


Yonoton is a true omnichannel digital platform offering venues the chance to reduce costs and to increase revenue by allowing guests to order and purchase through hotel's own branded app, webshop, self-service kiosks or NFC-chips. Giving them a contactless guest experience. Whilst the venue or resort can communicate, engage & market to guests before, during & after their visit.
Yonoton HQ in Helsinki, Finland work with some of the worlds largest brands including Sodexo and Compass Group across the Nordics. In January 2021 was launched in the UK and Ireland.
Recommended for large hotels in Europe. Recommended for economy, midscale and upscale properties.


Canary Technologies is a leader in hospitality software solutions, and is trusted by thousands of hotels worldwide. Canary's suite of solutions secure guest data, and enhance the guest experience.
Canary's solutions include industry-leading Contactless Mobile Check-in, Digital Authorizations, Digital Contracts, and Digital Amenity Ordering. Canary's solutions help ensure PCI compliance and reduce chargebacks/fraud by up to 90%.
Our team includes former hoteliers who understand the nuances of what goes on behind the scenes at the property and truly recognize the needs of hoteliers. Canary's solutions are trusted by tens of thousands of hoteliers worldwide.
Recommended for large hotels in North America. Recommended for midscale and upscale properties.
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
List of the Best Self Check-in Kiosks
In order to provide you with the most accurate and useful information possible,
the solutions listed below are ordered as per their popularity on
HotelMinder Marketplace.
Note that some of our partners pay a yearly fee in exchange for marketing opportunities on our platform and that we may earn a commission when you buy a third-party product or service from this website.
We know that one solution cannot suit all types of properties: the best software or service for your hotel is the one that fits your specific requirements, objective and budget. If you are looking for professional guidance on what you really need, how to choose it, install it and use it — then look no further.


Meet your guests needs on their own terms with a seamless omnichannel check-in journey using Metasphere's Self Check-In Hub. It has an easy and quick deployment, and hardware comes in 2 versions: Component-based unit and the Fully integrate unit. It includes an automatic key card dispenser and features a hotel-branded interface that supports check-in, check-out, and walk-in guests.
Plus, with our easy-to-use upselling feature, we make it easy for you to capture revenue opportunities at every stage. Let your guests independently complete 100% of check-in, check-out, and walk-in process with Metasphere's Self Check-In Hub.
Recommended for medium and large hotels in Europe, North America, Asia-Pacific, Middle East and Africa and Central and South America. Recommended for economy, midscale and upscale properties.
Self Check-In Hub: The cost for Self Check-In Hub is €299 per property per month including installation and initial set up, training prior to client's product launch, 24/7 customer support, RPA technology integration, QR code scanning system, passport and document scanning, key card dispenser, and payment integration with selected payment vendors. Other PMS Integration normally cost an additional €1600 per property. Add-Ons such as AI powered facial recognition, Folio printer, and integration to other payment vendors are also available at additional cost. Cost varies per add-on functionality. Guest Ordering Solution: The cost for Guest Ordering is €150 per property per month for properties with 50 rooms or less. For properties with more than 50 rooms, the cost is €3 per room per month. All costs include installation and initial set up at the back-end system, training prior to client's product launch, 24/7 customer support, and solution web hosting.
Oracle | Mews | Cloudbeds | Fiserv | ASSA ABLOY | dormakaba |


Trusted by 1300+ hotel industry experts and many of our clients, SabeeApp is a full-fledged Cloud hotel software, which offers a wide range of innovative tools for independent hotels. It provides various integrated functions to simplify control over distribution platforms, reservation management, payment handling, and guest engagement.
One of the most affordable solutions, SabeeApp's primary objective is to help modern-day hoteliers reduce administrative load, improve guest satisfaction, and increase revenue.
SabeeApp's Guest Advisor is an easy-to-use concierge service. It comes as part of a comprehensive suite, and can't be used standalone. With Guest Advisor, you can facilitate self check-ins through a mobile app or a browser. With the mobile app, hoteliers can even up-sell services and provide more information to guests.
Recommended for small and medium hotels, hostels and short-term-rental properties in Europe, Asia-Pacific and Central and South America. Recommended for economy and midscale properties.
From €89 per month for PMS + Channel Manager + Booking Engine and for up to 9 rooms.
SALTO | Nuki | Xero | Mirai | ASSA ABLOY | Your own website | PosCloud | Paystack |


An affordable solution allowing you to transform any tablet into a fully-fledged kiosk system for your reception desk.
Recommended for medium hotels in Europe. Recommended for economy and midscale properties.
From €99 per month for the basic version, €199 for payments, checkout, invoice, and ID scan features.
Booking Factory | HotelTime | Mews | Apaleo | Protel | SiteMinder | ASSA ABLOY | SALTO | Hotek |
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence


Adaptable and versatile kiosk solution for self check-ins. With support for 15 languages, cater to your guests' needs and offer personalized services.
Recommended for large hotels in Europe. Recommended for midscale and upscale properties.
On demand
Mews | WuBook | Cloudbeds | Protel | Winhotel | ASSA ABLOY | SALTO | SiteMinder | YieldPlanet |


An ideal solution for fully autonomous hotels to provide a contactless guest check-in experience: Sezam24 will help streamline the entire front desk operations cycle with its seamless PMS integration.
On-screen registration forms, contactless payments and automatic room card programming are only the basic features. Sezam24 speaks 40 languages and uses AI to switch between them, recognizing IDs and monitoring the kiosks devices.
Users can easily modify reservations, extend guest stay, relocate from one room to another or provide a spare/duplicate room card. Everything is handled by Sezam24.
Recommended for medium and large hotels in Europe. Recommended for midscale and upscale properties.
The complete Air solution starts at ~€1000 per year with an €1500 setup fee. The Pro solution with a physical kiosk is ~€3000 per year with a €4000 setup fee.
ASSA ABLOY | SALTO | Hotek | Protel | Mews | WuBook | KWHotel | Clock | 5stelle | HotelTime |


One of the leading names in the industry, Ariane is considered to be the 'Rolls-Royce' of hotel kiosk solutions. It offers integrations with the most reliable and serious PMS solutions.
Recommended for medium and large hotels in Europe and North America. Recommended for midscale and upscale properties.
On demand.
Agilysys | Hotello | Infor | Misterbooking | Protel | SIHOT | WebRezPro | StayNTouch | SALTO |


A complete kiosk solution integrated with the web/mobile app to facilitate self check-ins. Integrates well with IRECKONU CORE, a centralized dashboard to view, gather, and manage reports from multiple properties.
Recommended for large hotels and multi-property // hotel chains in Europe and North America. Recommended for midscale and upscale properties.
On demand.
Mews | Alice | SynXis | Infor | Hetras |
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence
HotelMinder, it is about:
- Optimizing occupancy, revenue or ADR
- Upgrading your software stack
- Solving distribution or/and tech issues
- Improving their hotel online presence


Civitfun is an online check-in software for hotels, hostels and vacation rentals.
Recomended for short-term-rental properties and hotels in Europe. Recommended for midscale properties.
Cloudbeds | RMS Cloud | 5stelle | RoomCloud | MasterYield | hoteliga | Apaleo | Mews | Winhotel | SIHOT | Protel | Oracle |


Yonoton is a true omnichannel digital platform offering venues the chance to reduce costs and to increase revenue by allowing guests to order and purchase through hotel's own branded app, webshop, self-service kiosks or NFC-chips. Giving them a contactless guest experience. Whilst the venue or resort can communicate, engage & market to guests before, during & after their visit.
Yonoton HQ in Helsinki, Finland work with some of the worlds largest brands including Sodexo and Compass Group across the Nordics. In January 2021 was launched in the UK and Ireland.
Recommended for large hotels in Europe. Recommended for economy, midscale and upscale properties.
From €500 to €1000 per venue and per month.


Clock's Cloud-based all-in-one solution is a powerful and complete PMS with several tools to better engage guests, manage distribution channels, and drive more direct bookings. With Clock, it becomes easier to maximise your profits.
Every feature in the program has been seamlessly automated and integrated through various auto-pilots, including virtual reception, payments, guest engagement, upsells, etc. The company uses the latest technologies to streamline operations and simplify processes.
With Clock, you can be assured of a next-gen PMS, which brings together online distribution, property management, F&B management, and guest relations, while providing an intuitive interface with the perfect blend of modern features and integrations.
Recommended for large hotels in Europe, Asia-Pacific and Middle East and Africa. Recommended for midscale and upscale properties.
Tailored to the property size & needs.
123compare.me | Atomize | BeOnPrice | HQ revenue | IDeaS | NexGen Concierge | Pace Revenue | RevControl | Sezam24 | SiteMinder | myhotelshop | Aiosell | RoomPriceGenie | Elavon | Worldline | Whistle | GuestRevu | AdriaScan |
Conclusion
As hotels try to be more customer-oriented, self check-in will become the industry standard in the coming years.
While we've tried to provide you with ample information, we've love to know your take on this list. Have you tried any of these before? Are you thinking about installing a self check-in system at your property? How's your experience been?
And if you still don't know what Online Check-In Solution or Kiosk System you should choose, why don’t you get in touch with an expert?
We help busy hoteliers find, setup and run the right applications and services to manage business according to their needs, budget, technical and human resources requirements.
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Firstly, we assess
We evaluate objective(s), defining opportunities and setting goals.
Then, we plan
We make a plan detailing what should be done to help reach set goals.
Finally, we make it happen
We implement change, as planned, within set timeline and budget.
Firstly, we assess
We evaluate objective(s), defining opportunities and setting goals.
Then, we plan
We make a plan detailing what should be done to help reach set goals.
Finally, we make it happen
We implement change, as planned, within set timeline and budget.