While adoption of self check-in systems had already been increasing around the world, the
has turned it into a necessity. These aren't just edgy things used by big hotel chains, but something guests have come to expect of all hotels.
Even before the pandemic, check-in was never a good way to leave a long-lasting, positive impression. After a long drive or flight, most guests are just too tired to go through tedious paperwork. It's not really a good time for small talk, is it?
Nevertheless, a guest's arrival and check-in is the most crucial part in the customer service journey. While you might think that self check-in systems in hotels sound futuristic, people have already been checking-in online for flights. As such, it's not a foreign concept, but something that's easily doable.
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Two Types of Self Check-in Solutions
When you first hear about self check-in systems, it's natural to consider only kiosks. But with advancements in technology, it's entirely possible to offer an fully online self check-in experience, without having to invest in an actual machine.
What is an Contactless Self Check-in System?
Online check-ins can be enabled through the official website or a dedicated mobile app, making things more convenient for guests.
A self check-in system can be an integral part of the overall concierge facilities offered to guests. A high-quality concierge app or system does more than providing directions to attractions in the city.
It can add a level of personalized service, provide local recommendations, important info, and ensure that guests have a hassle-free, amazing stay.
Find the right contactless check-in solution for your hotel on HotelMinder Marketplace.
What is a Self Check-in Kiosk?
A kiosk is a physical instrument allowing hotels to automate check-in processes. While it's a convenient medium, a no-touch policy in the post-Covid era could make things difficult.
Having said that, with proper safety measures, kiosks can be a good choice to simplify the check-in process. Most instruments come with simple commands, clear typeface, and an intuitive design.
Apart from the self check-in functionality, a kiosk can:
- Read credit/debit cards, and even take physical payments
- Offer add-ons and upsells
- Print room door barcodes and registration keys
Find the right self service kiosk system on HotelMinder Marketplace.
What Self Check-in Isn't?
While you might think that offering self check-in solutions could minimize interactions with guests, it only leads to better and improved personalized service. As much as science fiction would have you believe, robots aren't taking over. They're just assisting us in our daily lives.
The objective of self check-in systems is not to reduce your staff. In fact, they allow your staff the freedom to provide personalized service to guests. With less admin work, employees can focus on important areas, including guests' concerns and interests.
If you install a self check-in system in your property, it doesn't replace face-to-face interactions but makes them more meaningful.
Once again, it's also not about showing off the gadgets or technology. While guests would appreciate you for going a step ahead than competitors, your goal should be to gather information about your guests to provide tailored experiences.
With a self check-in solution, you can:
- Allow late night check-ins to business guests
- Manage early arrivals in a better manner
- Ensure safety and adhere to no-touch policies in the post-Covid era
Why Does Your Hotel Need a Self Check-in Solution?
We have listed
10 Reasons to Invest in Self Check-In Technology
in a separate article. There are many reasons and they are each more valid than the other.
No more waiting lines
With a self check-in solution, efficiency takes the front seat on your property. Guests don't have to stand in queue at the reception desk. A busy season is better managed with a self check-in system in place.
Increased revenue opportunities
With a mobile app or a kiosk, you can upsell amenities, local attractions, meals, and other offers with ease. Instead of being salesy, a simple notification can tell your guests about the offerings. Most importantly, they can checkout the details as per their convenience.
Personalized guest experience
As mentioned earlier, self check-in systems are the perfect way to personalize interactions with guests. It's probably one of the most important reasons to adopt this technology.
What Do You Need in a Self Check-in System?
While a good self check-in system comes with several features, in the beginning, you need to focus on just one thing: perfect integration.
A common issue with most self check-in systems is the lack of integration between guest-facing devices and the property management system of the hotel.
Fortunately, technology has assured complete hotel management platforms, which let you access data via multiple devices. This crucial information can be shared across departments.
A good example would be a housekeeper marking the room as clean, and the check-in kiosk making it available for an arriving guest.
Another major advantage is that a well-integrated system stores data in the PMS, and makes it available the next time the same guest visits your property. This lets you provide tailored services with ease. This data may include special requirements, notes, customer preferences, occupied rooms, and other information.