Revinate Ivy (formerely Ivy by GoMoment) is an AI-powered text messaging solution designed to enhance guest communication from pre-arrival to post-departure, driving guest satisfaction and revenue for hotels.
Instant Guest Interaction: Revinate Ivy leverages AI to automate responses to frequent guest inquiries, providing instant answers and freeing up hotel staff to focus on more complex requests. This fosters efficient and satisfactory guest interactions, increasing overall guest contentment.
Single Platform Management: The platform offers a centralized hub for managing guest requests across multiple communication channels, including text messages and WhatsApp. This unified approach simplifies the tracking of guest statuses and survey responses, ensuring seamless communication and streamlined operations.
Two-Way Communication: Ivy facilitates proactive engagement with guests, allowing hotels to request feedback or extend special offers without the need for guests to download any additional apps. This two-way communication enhances the guest experience and opens new opportunities for hotels to increase revenue through personalized offers.
Advanced AI Capabilities: The solution uses industry-leading AI to understand the sentiment behind guest requests, providing contextually appropriate responses. Staff are further supported with AI-powered smart suggestions, which offer up to three previous responses to similar queries.
Analytics and Reporting: Revinate Ivy includes easy-to-track analytics that provide valuable insights into guest engagement, automation rates, and staff response times. Additionally, automated weekly reports on program performance are generated and delivered via email, helping hotels continuously improve their service strategies.
Revinate — Pricing
From $4 per room per month (with a minimum of $399)
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Revinate - HotelMinder Marketplace Rating
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Revinate - Users Reviews and Review Score
Revinate - Recommended For
Recommended for large hotels, hostels, multi-property // hotel chains and resorts in North America. Recommended for midscale properties.
Revinate - Third-Party Integrations
Duetto | RoomRaccoon | Noovy | HotelTime | Mews | Sirvoy | Whistle | Agilysys | Lodgical Solution | Blent | Shiji Enterprise Platform | Asksuite | Tambourine | Triptease |
Revinate - Pros & Cons
Pros:
Revinate has many registered integrations with third party applications
Cons:
Revinate has a low popularity ranking on HotelMinder
Guest Communication Software by Revinate
Compare Revinate to Alternative Solutions
We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests satisfaction and coworkers engagement thanks to modern technology and expert know-how. Compare Revinate with:
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Canary's solutions eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary's Hotel Management Software includes Mobile Check-In/Checkout, Tablet Registration, Upsells, Guest Messaging, Canary AI, and Digital Tipping.
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Main features:
- Online check-in, distributing key codes
- Pre and post-stay emails, announcements
- Upselling pre-arrival with segmentation
- Private surveys - understanding guest issues
- Tripadvisor and Google integration
- Data & Reports
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