While everything looks smooth front of house, at the back end of the hotel, things are a little more complex.
Regardless of the type of the hotel or the number of rooms at your property a good pricing strategy is necessary for success.
Having the right pricing strategy can set you apart from your competitors and prevent new businesses from entering a competitive marketplace.
Of course, having the wrong pricing strategy can also ruin your own chances!
Having a pricing strategy that consistently works for your business is essential to increasing your market share.
In this post, we will guide you through all the steps to pricing success!
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You can’t just wake up in the morning and decide that today your double room will cost €100.
Prior to this decision, you need to do some forecasting, to better understand where your guests are coming from; and also how much they are willing to pay!
Anticipating demand and performance is key to forecasting, giving hotel management the ability to make strategic decisions on pricing.
Accurate forecasting should give a business a clear snapshot of how it will perform in the future and allow management to then make any adjustments necessary.
Looking at industry trends and past performance can also assist in making decisions about pricing and promotions.
Whilst forecasting isn’t full proof, you can make pretty reasonable assumptions based on the time of week, day and economy.
Here are our tips to accurate forecasting;
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At HotelMinder, when making a pricing strategy, the first thing we do is establish Rate Parity across all channels.
We do that by maintaining consistent rates for the same product in all online distribution channels, based on the actual revenue you are getting from
a booking - that means not counting the commission paid to OTAs.
For instance, an OTA reservation might be €100 but you are only getting €85 (assuming a 15% commission).
The same reservation from your website will bring you €100 (but you will have to discount from that the cost of marketing and running your website).
For the consumer point of view, it’s beneficial if your room rates match across the web: it shows that you are dependable and helps build a relationship of trust that might eventually motivate him/her to book directly on your website.
Of course, paying OTA commission and charging the lowest rates possible can eat into your profit margins.
Never fear, HotelMinder’s primary focus is to help you to increase direct bookings!
Over the years we’ve practiced multiple techniques and strategies. Here are our top tips:
For more information about using Social Media efficiently, you can read our article:
Getting started on Social Media - special hotels.
Different guests look for different things and are willing to pay different rates to get what they want.
Therefore, by properly segmenting potential guests, you can be more efficient with marketing and distribution.
You can then take a different approach when defining your pricing strategy!
Having in mind the different customer segments, we can then implement basic rates:
As the channel connectivity grows and guest booking sources expand, we can look into more pricing options too.
While forecasting and segmentation are steps that must be done before you make the actual decision about your prices,
there are other elements you should pay attention to:
This strategy revolves around adjusting pricing based on the length of the stay.
When demand outweighs supply, it can be beneficial to implement a rule where guests are obligated to stay a minimum number of days.
For example, you already know that booking too many one-night stays on a popular night, such as a Saturday,
means you’re forced to turn away more customers who want to book multiple night stays.
More importantly, you will end up having an empty hotel on Sunday because you are already booked out on Saturday and all potential multi-night bookers cannot stay at your property.
In these cases, you should add a longer minimum stay policy, both to increase your occupancy and your revenue.
Alternatively, when demand is lower, you can potentially encourage guests to stay longer by offering them a lower rate if they stay for multiple days,
or simply lower the minimum length of stay to one night only.
Cancellation policies can also factor into a pricing strategy and help to increase revenue.
Rates can be lowered on the agreement that there are no refunds in the event of cancellation.
Alternatively, higher rates offer guests greater flexibility with cancellations.
Hotels in high demand can really benefit from no refund cancellations.
By charging lower rates in exchange for foregoing a refund, busy hotels are able to sell the same room twice in event of cancellation.
Still have rooms to be sold? Here, you can implement some of the following strategies to reach 100% full occupancy:
One highly effective strategy to encourage future direct bookings is discount codes.
Share discount codes with former guests or with guests via a third party booking channel to encourage future direct bookings.
Another great option to maximise revenue is creating packages.
The room rate may actually be lower than the equivalent rate for the same room only, but this will be hidden inside of the package.
Creating attractive packages can mean including local experiences, special meals and so on.
Last minute offers are usually given in the days prior to room availability ending.
If your strategy is to gain 100% occupancy, last minute offers are a good idea.
As a busy independent hotel owner, it’s not always feasible to hire a full time Revenue Manager, yet neither is there enough time to forecast and plan in day-to-day strategy.
We work with independent hotel owners to implement simple, yet powerful pricing strategies,
which consistently maintains above 90% occupancy, generates more revenue and increases direct bookings by up to 50% within the first year.
Read more about HotelMinder Revenue Management Services here.
Mimoza's journey within the hospitality industry started in 2009. From working behind the front desks of luxurious hotels in Doha and Hong Kong, Mimoza continued her rewarding career in the hospitality industry with Celebrity Cruises across the globe.
Her interest in Revenue & Distribution Management along with enthusiasm to learn more about what happens in Hotel Operations encouraged her to explore different avenues.
Since 2016, Mimoza had been working with HotelMinder, and currently serves as the Revenue & Customer Success Manager at
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