Inga Kinnas Talks ED for Hotels' BOUK PMS — The Complete Property Management Solution for Modern Hoteliers

We recently sat down with Inga Kinnas from ED for hotels, an Estonia-based company that provides two key services for hoteliers: custom website development and their flagship product, BOUK PMS (Property Management System). In this interview, Inga discusses how BOUK PMS helps simplify property management and the practical benefits it brings to hotels of various sizes.

Who Are You and What's Your Vision?

ED for hotels is an Estonia-based company specializing in innovative solutions for the hospitality industry. We are a dynamic team of hoteliers, designers, and engineers dedicated to empowering property owners and managers to maximize their potential. Whether you run a boutique hotel, a large multi-room establishment, or manage a single vacation rental, we aim to provide tools and services tailored to your specific needs.

Our vision is to redefine the future of hospitality technology by empowering businesses of all sizes with innovative, accessible, and scalable solutions.

At ED for hotels, we’re not just about providing products—we’re about creating partnerships, supporting our clients in their growth journey, and ensuring that hospitality businesses thrive in an ever-changing digital landscape.

What Is BOUK PMS All About?

BOUK PMS is a comprehensive, user-friendly software designed specifically for the hospitality industry. Its primary goal is to simplify and enhance the management of various properties, including hotels, hostels, guesthouses, and vacation rentals. By combining advanced technology, seamless integration, and user-friendly design, BOUK PMS empowers property managers to operate more efficiently, improve guest experiences, and increase profitability.

What Makes BOUK PMS Unique?

With BOUK PMS you can handle and sell products/ services with different periods (24/7, day, hour, period) in one synchronized calendar. The main service can be accommodation, sauna, meeting room, or all together. All bookings are synced automatically from all different booking portals. All different bookings with different time periods can be under one reservation – easy to manage and change. Multi–property – easy to use for chains or multi-property owners…

BOUK PMS has built in channel manager and different modules to use according to need – CRM, housekeeping, spa, guest engagement, etc

BOUK PMS features an innovative and stylish Internet Booking Engine designed to boost total hotel revenue, offering a customizable design that aligns with your brand and is easy to use; it allows you to sell rooms and additional services such as saunas, excursions, and meeting rooms, supports multiple online payment options including bank links and cards, includes a GIFT CARD e-shop, and integrates with Google FREE booking links and Google Hotel Price Ads.

BOUK SETUP IS FREE: We provide you with 100% ready-to-use software.

Who Should Use BOUK PMS?

BOUK PMS ideal customer is an apartment, hotel, guest house, sauna, meeting room, or all aforementioned in one property.

How Does BOUK PMS Integrate with Existing Tech?

BOUK PMS integrates with different weblocks to manage doors/ parking online and enables a full contactless experience for hotel guests; sauna heaters; accounting software; revenue management software etc.

What's Next for BOUK PMS and ED for hotels?

We’re continuously evolving to meet the diverse needs of our users and enhance their operational efficiency. One of the most exciting updates on the horizon is the launch of our SPA Module, set to go live by March 2025! This upcoming feature is designed to simplify and optimize spa and wellness center operations for hospitality businesses. Whether you’re managing a boutique hotel with a small spa or a large resort with a full-service wellness facility.

Any Success Stories Featuring BOUK PMS?

"In our small Elva Verevi Motel, we use the BOUK booking system, which has significantly simplified our accountant's work. One of the most impressive features of BOUK is its seamless integration with the Merit Activa accounting program. Thanks to this integration, all sales invoices, along with detailed information about the services and products sold, are automatically transferred to Merit Activa via API. This level of connectivity ensures that everything is perfectly aligned, eliminating unnecessary manual work and minimizing the risk of errors.

What used to require a substantial amount of time and effort is now handled effortlessly. This automation can save up to a week's worth of work each month, freeing up valuable time to focus on other important tasks.

Another standout aspect of BOUK is its exceptional customer support. Whenever questions or challenges arise, their highly professional support team is just a phone call away. They are always ready to provide clear and helpful answers, making the entire experience smooth and worry-free.

BOUK has proven to be an invaluable tool for streamlining our operations, reducing workload, and enhancing efficiency. We highly recommend it to anyone looking for a reliable and user-friendly booking solution."

How Has User Feedback Shaped BOUK PMS?

We've always believed in the power of user feedback. By actively listening to our users' wishes and suggestions, we've been able to continuously improve our product. This commitment to user-centric development has been instrumental in our success.

What Are the Biggest Challenges in Developing BOUK PMS?

Developing Bouk involves navigating several key challenges:

1. Keeping Up with Technological Advancements. The rapid evolution of technology demands continuous adaptation. Staying current with emerging trends and integrating the latest innovations can be both time-intensive and resource-heavy.

2. Addressing Diverse Property Needs. Bouk must cater to a wide range of property types, including hotels, hostels, and vacation rentals. This requires creating a platform that is both flexible and highly customizable to meet the unique requirements of each property type.

3. Balancing Standardization and Personalization. Striking the right balance between offering standardized solutions and allowing for personalized configurations is a delicate but crucial challenge.

4. Enhancing the User Experience. Continuously improving usability is an ongoing process. This involves actively collecting feedback, conducting usability tests, and refining the platform's design and functionality to meet user expectations.

5. Leveraging AI and Machine Learning. While AI and ML offer opportunities for automation, better forecasting, and enhanced decision-making, implementing these technologies effectively can be complex and resource intensive.

6. Ensuring Robust Cybersecurity. The evolving landscape of cyber threats, including risks like DDoS attacks and data breaches, requires proactive and robust security measures to safeguard user data and platform integrity.

7. Gathering and Utilizing User Feedback. Regularly collecting feedback through surveys, interviews, and analytics helps identify pain points and prioritize enhancements. This iterative approach ensures that Bouk remains aligned with user needs.

By tackling these challenges strategically, Bouk can continue to innovate and provide cutting-edge solutions that empower the hospitality industry.

Get Started with BOUK PMS by ED for hotels

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