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Expedia Group - which owns CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago and Vrbo among many other brands - is the biggest Travel Agency is the world.

Expedia.com is particularly popular when targeting the North American and Asian markets.

Since the early 2000s, the group performed many mergers and acquisitions, culminating in 2015 with the purchase of Travelocity from the tech firm Sabre Corporation.

Quick facts:
• Expedia owns over 200 travel booking sites, over 150 mobile apps and websites.
• Expedia operates in nearly 70 countries and in over 35 different languages.
• Expedia currently reaches 25 million guests per year.

Expedia.com — Pricing

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Expedia.com - HotelMinder Marketplace Rating

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Expedia.com - Users Reviews and Review Score

Expedia.com has a Review Score of 1.2/5
calculated from 8641 reviews across a selection of review platforms
Trustpilot
1.2/5
8641 reviews
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Most customers have expressed dissatisfaction with their experiences using the service, citing issues with insurance unavailability, bookings not being honored, poor customer service, unfair charges and the inability to get refunds. However, few customers are wholly satisfied with the services for their excellent customer care.

Expedia.com pros:

  • Excellent customer care

Expedia.com cons:

  • Insurance unavailability
  • Unfair booking charges
  • Poor customer service
  • Unhonoured reservations
  • Issues with refunds

Expedia.com is most suited for:

Read the latest reviews of Expedia.com:

I will never use you guys again

I will never use you guys again. You sold me a American Airlines ticket and offered me insurance which I decided to get. For the purpose of me being able to change or cancel my flight if needed. I call to change my returning flight just for them to tell me that America Airlines does not accept the insurance policy that THEY RECOMMENDED I PURCHASE! SO NOW, I am not able to change my flight unless I want to purchase a new ticket. I am also not able to cancel and get a refund as they won't do that either. Nor will they refund me the price of the policy they sold me. All while knowing American Airlines doesn't accept it. Unbelievable. My family uses your company constantly and we will never be using you again. I DO NOT RECOMMEND USING EXPEDIA!
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Bree Justice

Jun 2024 Read review on Trustpilot

We used expedia to book three different…

We used expedia to book three different hotels for an upcoming trip. One of our travelers had emergency surgery two weeks ago, and we had to postpone our plans. The airline, all the hotels we scheduled through booking.com, and the rental car company were sympathetic and assisted us in canceling everything. The two properties we booked through expedia refused to do so, even though in two cases, the hotels were willing to do so if expedia contacted them, which they did not. This is an untrustworthy, money-grabbing business, which should not only be avoided, but should probably be sued for fraud.
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Mike

Jun 2024 Read review on Trustpilot

This company is not at trust company I…

This company is not at trust company I rented 3 different cars yesterday in Roatan honduras cars was not available also tried to not book hotel and fly in advance if for some reasons you can make even if bad weather they not reimburse your money
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Ronal Herrera

Jun 2024 Read review on Trustpilot

I booked flight from London to Chisinau…

I booked flight from London to Chisinau it was returned flight but I missed my departure flight so they canceled my returned flight also I paid around $818 now they are asking me to pay 900 $ more to get same flight it is unfair if in any case someone missed flight they cancelled returned not acceptable.
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Impretty Batool

Jun 2024 Read review on Trustpilot

What a great service this was!

What a great service this was!! We had a problem, but Expedia fixed our problem, and we are BEYOND grateful!!!!!! Thank you for your customer care!!! A great shout out to John Vincent! We are beyond pleased with your care!
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Nat

Jun 2024 Read review on Trustpilot

NEVER NEVER NEVER travel with Expedia…

NEVER NEVER NEVER travel with Expedia and Super.com Just take money, do not give receipt, do not answer.... HORRIBLE!!!
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Zubly

Jun 2024 Read review on Trustpilot

Unfair booking charge

I had wrongly booked a day's holiday in a hotel. I inserted the 28th of June instead of the 28th of July. After 2 hours, I realised this, but I could not get any result from them about changing the date. The only way I was told was to make another booking and lose the money for a booking purchased 3 hours before. This is really ridiculous. When I was booking, I specifically looked to get a free change booking just in case, but in the end, they told me that it was a non-refundable booking. Please keep in mind and don't buy from this company. It's playing totally unfair...
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Alex Bota

Jun 2024 Read review on Trustpilot

What the hell?

What the hell?! My husband was being so sweet and wanted to have a fun romantic weekend in Vegas, just the two of us. We had a room at the condominiums at the mgm grand, and then we found out at 2am in the morning that the reservation was cancelled on Tuesday, two days prior to our Thursday check in. We called their customer service and they said it was cancelled because we arrived too late, but it had already been cancelled before that. We couldn’t find a place to stay this morning so we booked a 2 night stay at Mandalay Bay. We’re just happy we could sleep in a bed now. They felt sorry for us and let us check in 5 hours early because we had spent the whole night playing slots and didn’t sleep at all. We had originally booked our new stay through Vegas.com and they had trouble through their paying system, so that got cancelled. We ended up just doing a walk in, the lady who we called from their customer service (Expedia take notes) stayed on the line with us until everything worked out. It was basically the same rate we had initially paid online too. Expedia, I’ve gone to you for reservations before and now I may avoid you entirely. I hate the fact that you blamed us, while we got not one email or call saying it was cancelled. While we waited for our room to be ready we ended up at Ri Ra’s Irish pub and someone had paid our bill. Maybe we looked sad or tired, but it felt like the bad day had a rainbow at the end of it.
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Hayley Trigg

Jun 2024 Read review on Trustpilot

Abzocke beim Flug!

Wir haben über Expedia Flug + Hotel gebucht. Im Buchungsprozess stand ausdrücklich, dass beim Flug 1x Handgepäck und 1x Aufgabegepäck pro Person inbegriffen sei! Nach Buchung und Zahlung erhalten wir die Bestätigungsmail der Fluggesellschaft. Dort steht, dass KEIN Gepäck inbegriffen ist! Das ist in meinen Augen Betrug! Wir haben den angebotenen Preis gezahlt mit der eindeutigen Angabe auf Expedia, dass das Gepäck inbegriffen ist! Nun müssen wir nachträglich Geld zahlen, damit wir überhaupt Gepäck mitnehmen dürfen. Wenn man Expedia kontaktiert, heißt es nur, dass sie die Informationen zum Flug nicht einsehen können. Vor allem kann man den Flug nachträglich auch nicht stornieren, ohne dass Kosten anfallen.
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Ae

Jun 2024 Read review on Trustpilot

Zero stars.

Zero stars. The offers on the Expedia are not updated. Booked a place to stay on holiday, they took money straight away and everything was confirmed. 20 mins later got the email it was cancelled cause the place I booked is not available in that time. They refund the money but I received it next day and got back less money than I paid. Don't recommend this website/app
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Ru Da

Jun 2024 Read review on Trustpilot
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Expedia.com - Pros & Cons

Pros:

Cons:

Expedia.com has a low average review score of 1.2, calculated from 8641 reviews

Online Travel Agency by Expedia.com

Expedia Group - which owns CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago and Vrbo among many other brands - is the biggest Travel Agency is the world.

Expedia.com is particularly popular when targeting the North American and Asian markets.

Since the early 2000s, the group performed many mergers and acquisitions, culminating in 2015 with the purchase of Travelocity from the tech firm Sabre Corporation.

Quick facts:
• Expedia owns over 200 travel booking sites, over 150 mobile apps and websites.
• Expedia operates in nearly 70 countries and in over 35 different languages.
• Expedia currently reaches 25 million guests per year.

Compare Expedia.com to Alternative Solutions

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The world's largest accommodation website, Booking.com has now expanded their reach into the small accommodation market too, now including family operated Bed and Breakfasts,Vacation Rentals and Self-Catering Apartments.

Quick facts:
• Booking.com has 135 offices in over 50 countries worldwide.
• Booking.com is available in over 40 different languages and offers over half a million properties across 207 countries. That's some reach!
• There are over 700,000 room nights reserved on Booking.com every day.
• In Europe, Booking.com drives 50% of all European online hotel bookings.
• Booking.com currently has 83 million verified reviews.
• The great benefit for hoteliers and accommodation providers is that you only pay Booking.com when a booking is made. No monthly fees are necessary.

Booking.com connects to more Channel Manager solutions that we could list below.

EXCLUSIVE OFFER — Pay no commission on your first five bookings
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Airbnb has changed the travel accommodation industry, as the home sharing giant embarks on entering the online hotel distribution space.

This travel website is diverse in listings and can be accessed by almost anyone from air beds in apartments to enchanted castles, according to Airbnb's website.There is an element of safety with Airbnb, as you can be sure of your guest's identity.Moreover, reviews from previous hosts tell you what your guest is like as a guest.

quick facts:
• Number of total guests: 200,000,000+
• Number of listings: 3,000,000+
• Number of countries: 192
• Countries/Regions where most prominent: Global

EXCLUSIVE OFFER — Create your listing and get cashback after your first reservation!
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formerly Ctrip.com, Trip.com is the fastest growing OTA and is coming from China, partially thanks to Booking Holdings (formerly The Priceline Group) several rounds of investments since 2014.

With the largest population in the world and a rapidly growing middle class willing to travel abroad, China is quickly becoming the world's largest source of outbound tourism therefore you might want to consider listing your property on China's leading travel website - Trip.com.

Ctrip / Trip.com is a strong brand within China and dominates the local market but has little influence within other parts of the world so far.

Quick facts:
• Number of active users: 90 million+ registered
• Number of listings: about 1,000,000
• Number of countries: 200

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