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Airbnb has changed the travel accommodation industry, as the home sharing giant embarks on entering the online hotel distribution space.

This travel website is diverse in listings and can be accessed by almost anyone from air beds in apartments to enchanted castles, according to Airbnb's website.There is an element of safety with Airbnb, as you can be sure of your guest's identity.Moreover, reviews from previous hosts tell you what your guest is like as a guest.

quick facts:
• Number of total guests: 200,000,000+
• Number of listings: 3,000,000+
• Number of countries: 192
• Countries/Regions where most prominent: Global

Airbnb.com — Pricing

Commission based: Commission 3% host fee and 6-12% guest fee, now charging 15% flat fee on most markets.

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Airbnb.com - HotelMinder Marketplace Rating

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Airbnb.com - Users Reviews and Review Score

Airbnb.com has a Review Score of 1.3/5

calculated from 14619 reviews across a selection of review platforms

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The reviews reflect a pattern of severe dissatisfaction with Airbnb, primarily focusing on poor customer service and host relations. Many users express frustration over being mistreated, ignored, or scammed, particularly after negative experiences. There are numerous complaints about mishandled bookings, discriminatory hosts, and a lack of accountability from Airbnb regarding their policies and support. Conversely, a few users highlight positive experiences with the app, indicating that it can be useful when everything goes smoothly.

Airbnb.com pros:

User-friendly app
Ability to find unique accommodations
Great for experienced hosts and guests

Airbnb.com cons:

Poor customer support
Hosts treated better than guests
Inconsistent refund and accountability policies

Airbnb.com is most suited for:

Experienced travelers
Frequent users of short-term rentals
Hosts looking to manage properties actively

Read the latest reviews of Airbnb.com:

Arnb is complete scam totally run by…

Arnb is complete scam totally run by foreigners who have hate litterslly towards our country. First off i had 2300 taken from them and no excuess banned account when they flat just said I took money from them with bank dispute . First off they had wrong person they completely made assumptions on me and just said that I a bank dispute had taken 2300 from them I made and I even proved I nvr did but that was there excuess somehow to over draw my bank account some how the my account number. Completely false. Then not to mention the countless reports which yes happened me are true reporting camera the owners put in house . Complete bill the staff do not care at all if it come down to it bout customer just there money.

Aaron Burns

Apr 2025 Reviewed on Trustpilot

AIRBNB has the worse host service

AIRBNB has the worse service for their hosts. Fake and false information is allowed to be spread, as long as it is written by their guests. They treat the hosts like crap, and see them only as a vehicle to make even more money. They treat their guests perfectly. It is time to move on to another platform, where hosts are treated equally well as guests.

Las Verandas

Apr 2025 Reviewed on Trustpilot

Super useful app, just a few quirks

I’ve used the Airbnb app for years and love how easy it is to find and book unique places. Filters, messaging, and reviews all work great.My only gripe is that the total price isn’t shown upfront—you have to dig a bit to see fees. Also, the app sometimes resets searches when switching filters, which gets annoying.Still, it’s my go-to for travel. Found some amazing spots through it!

Liora Marlowe

Apr 2025 Reviewed on Trustpilot

I Airbnb ignores my discrimination report against a host

I submitted an official complaint to Airbnb about a host named Scott who made discriminatory, offensive, and humiliating comments toward me. He refused to rent his property to me solely because I speak Russian. He questioned whether I truly live in the U.S., even though I have been living here for 7 years and my identity is fully verified on Airbnb.Worse, he mocked the way I spelled my own name and added a sarcastic “ha-ha” — clearly ridiculing and disrespecting me in the conversation.I attached screenshots and submitted the complaint through Airbnb’s official channels. Days have passed, and I still haven’t received any response. Complete silence.I expected Airbnb to take discrimination and xenophobia seriously, but it seems like they’re turning a blind eye. For a platform that claims to be built on inclusivity, safety, and trust, this is deeply disappointing.No follow-up. No apology. No accountability. I’m extremely disappointed and feel unsupported as a long-time Airbnb user. I hope someone from Airbnb actually pays attention to this review.

Elena Azarenko

Apr 2025 Reviewed on Trustpilot

Avoid Airbnb!!

Avoid Airbnb!!! They are seriously discriminating hosts!!!!!!!

Hachiko R.

Apr 2025 Reviewed on Trustpilot

Airbnb left my unstable host on the platform — unsafe for guests, and ...

About two weeks ago, I had a disturbing experience with an Airbnb host in France. She was elderly, clearly unwell — emotionally and mentally — and completely overwhelmed. Her communication was erratic, and her behavior became unpredictable. I trusted my instincts and left early, for my own safety.But what shocked me most? Airbnb did nothing.I reported everything in detail. They treated it like a standard support case, closed it quietly, and left her listing live. No follow-up. No accountability.Yes, I was the guest at risk. But this is about more than one booking.This woman should not be hosting strangers. She’s struggling — and continuing to host puts everyone in danger: the guests, but also her. She could be manipulated, harmed, or trigger a serious incident. Airbnb’s inaction isn’t just careless — it’s irresponsible.Airbnb talks a lot about “trust and safety,” but where’s the empathy?Not just for travelers — but for hosts who clearly need support, not a new guest.(And yes, I tried to post this in r/Airbnb. I got banned. Maybe that says something too.)

Nj

Apr 2025 Reviewed on Trustpilot

Airbnb cannot be trusted

Airbnb cannot be trusted. They remove negative reviews from customers, falsely showing properties as only positively rated, and thus misleading and scamming the users!

Annie

Apr 2025 Reviewed on Trustpilot

Airbnb stranded me in a fake listing…

Airbnb stranded me in a fake listing…Airbnb stranded me in a fake listing and refuses to take accountability.I was sold a listing in Lakeview, Chicago, but ended up miles away in North Center. The dishwasher didn’t work, the dishes were dirty, with hardly and mismatched silverware, and I’ve been stuck 10 days without a key to the building — unable to enter without relying on the host. Loud, daily thumping noises made it nearly impossible to work or rest.Airbnb’s “Aircover” failed me. They offered no real relocation help and now threaten to withhold refund eligibility because I “chose to stay” — as if I had other options while traveling with dogs and belongings, and no replacement was provided.Despite a BBB complaint, photos, and proof that the listing remains falsely advertised, Airbnb continues to downplay the severity and shift the blame. Even on Easter Sunday, they sent messages attempting to limit refunds and close the case — rather than resolve it.I’m putting this out publicly because no one should be stranded or gaslit like this by a global platform. Consumers deserve transparency, safety, and accountability — not threats and neglect.#Airbnb #AirbnbNightmare #ConsumerRights #Chicago #TravelSafety #BBB #ShortTermRental #Accountability

Stephen Bastic

Apr 2025 Reviewed on Trustpilot

I don't why all these bad ratings but…

I don't why all these bad ratings but I've used Airbnb for several years and it's always been great for me.Try selecting places with good ratings and experienced hosts :)

Gladun

Apr 2025 Reviewed on Trustpilot

Worse they stole our money

Worse they stole our money

Phoenix Linked

Apr 2025 Reviewed on Trustpilot

Left Stranded in a Foreign Country Airbnb is a Scam

Airbnb is an absolute disgrace.I booked a place that was unsafe, dirty, disgusting, and completely unfit for human living. When I immediately reported it with full evidence, Airbnb left me stranded outside, homeless, in a foreign country with no place to go and no help.Their support is pure garbage… hours of “we’re checking” lies while I sat outside in the cold. No supervisor. No rebooking. No real support. Only cheap copy-paste apologies from clueless chat agents.I had to find my own hotel, spend my own money again, and survive without any help from this fake platform.Airbnb does NOT protect guests. They protect dirty hosts and take your money while abandoning you when things go wrong.I will NEVER book with Airbnb again. They are scammers hiding behind fake promises.If you value your life and safety, DO NOT USE AIRBNB.This is not just bad service… this is a dangerous scam company.

Consumer

Apr 2025 Reviewed on Trustpilot

last-MINUTE-canceled by host

This is a review towards AirBnbs customerservice and their guest-HOSTILE-policies/guidelines. My last experience with AirBnb briefly summarized:* When guests last-minute-cancels/no show, they lose all their money.* When host last-minute-cancels without prior notice, they get a strike and a small penalty-fee. The guests bear all the additional expenses related to the cancellation by their host. Longer version:Unfortunately my last booking got cancelled at last minute by my host, that happend when I've already arrived at their destination/doorstep. I informed them about my arrival, and the only response I received from the host right before the cancellation, was their short apology and that they "THOUGHT" they have informed me the day before about the cancellation.This was by far the most disgusting behaviour I have ever faced, absolutely lack of respect of others. Iam shocked how AirBnb allows such trash of a human being able to operate on their platform. Due to the cancellation, I was also unable to leave a "HONEST" review of this host. (This again makes me suspicious if many of the reviews on AirBnb truly are inflated, as it seems negativity are mostly being avoided.)Took some time to finally reach customerservice and i did express the frustration about the whole situation. Customerservice agents kept responding with automated generated nonsense about how "sorry" they were for my inconvenience, a full refund being issued, host getting a strike/penalty, etc. They also insisted on phone-calls, but I demanded all dialogue to be in written form just for the sake of documentation.After 7-8 hours of contact and threats of reporting AirBnb, they eventuelly gave in with an additional 50% compensation on top of the full refund. But in exchange I wasted one full day of my vacation. With all that being said, 95% of my experiences on AirBnb has been positive. Most of the people I've met are truly honest, kind and hard-working. Sadly, I'll refrain myself using this platform until they provide customer-protection against hosts who last-minute-cancels WITHOUT assisting guest in search for alternatives. I dont want to gamble with my holidays like this, lessons learned this time.

Ww

Apr 2025 Reviewed on Trustpilot

Terrible experience

Terrible experience. While traveling in Spain and booking Airbnb in Malaga, I encountered the problem with a host scam who responded my messages about late check in, and then in 15 min he stopped responding and I was left literally on the street. I contacted Airbnb support and instead of helping me with relocation, they said that I had to book a hotel myself (which was insanely pricy) and they would reimburse me only 30% of it. It wasn’t a logical solution at all and they literally refused to help and left the client on the street at night. When I contacted them with a demand to remove that scam property from the listing, so other customers won’t get into troubles, they did nothing, there wasn’t any single reply from them.

Max

Apr 2025 Reviewed on Trustpilot

Very responsive website and customer…

Very responsive website and customer service for cottage owners I have used for years and very happy with them

Wise Owl

Apr 2025 Reviewed on Trustpilot

A waste of time and contradictory.

I contacted “Manon” for accommodation in Montpellier. My request was rejected. The organisation “preferred”, she said, people with reviews. (Having only started using Airbnb recently and not yet stayed at any of its establishments, I have no reviews.) I was thanked, incorrectly and presumptuously, for my “understanding”. Whereas I can sympathise, such a blanket and judgemental stance is unacceptable, and when it is found out, it ought to be called out. I called AirBNB as I had a message to say a “Refund” MAY be on its way. I raised the issue of money being taken from my account when the Host never intended to take my booking in the first place – ‘false pretence’ in my book – and asked what steps could be taken to ensure others wouldn’t be subjected to the same experience. I suggested that those who did not want to receive bookings from people without reviews should have it written on their profile, saving people from wasting time and expense. The Call Handler was simply disinterested – nothing would be done. I asked to speak to the supervisor and was told one would call “within 40 minutes”; no call was ever received. If Airbnb Call Handlers make it up as they go along – lie in other people’s terms – how can we trust those who provide accommodation to do any better? I will sign out of Airbnb once I have enjoyed my stay with kinder hosts than “Manon” appears to be, once and for all. NB: I received an email stating that no money was ever taken from my account, which contradicts previous emails from Airbnb.

Mcgee

Apr 2025 Reviewed on Trustpilot

Disappointed and concerned.

After years of being a loyal @Airbnb guest, we encountered a serious health and safety issue at a property. We followed every procedure: reported the issue in real time, provided documentation, and tried to resolve it directly and through Airbnb.What did we get in return?Copy-paste replies. No real investigation. No accountability.Airbnb’s so-called AirCover sounds great in theory, but when we actually needed it, it was just a buzzword.This isn’t about compensation. We didn’t even ask for anything extra — just a refund for nights we physically could not stay at the apartment due to a legitimate health risk.We’re not sharing this to complain. We’re sharing this to warn others:When something goes wrong, you may find out how little protection you really have.@AirbnbHelp – we expected better.#Airbnb #AirCover #GuestRights #TravelSafe #AirbnbFail #ConsumerProtection

Linoy

Apr 2025 Reviewed on Trustpilot

Failure to deal with simple issue, fobbed off with no complaints department

I am a host and have been trying now for nearly 8 weeks to get the description of my property changed to accurately reflect that it is in a national park, after Airbnb inserted incorrect information without any discussion with me. It seems there is an error in the technical department, but I keep getting fobbed off time and time again. Apparently, there is no complaints department so it is impossible to complain, and even though people are messaging me, it is with the same platitudinous commentary that I’ve been getting for 7 weeks now without any resolution. Extraordinarily frustrating and certainly not a positive experience as a host.

Jacqui Longman

Apr 2025 Reviewed on Trustpilot

Airbnb Promised a Refund - On a Recorded Line - Then Changed Their Mind

I’m extremely disappointed with how Airbnb handled my recent experience. I booked a property in New Orleans back in January for a late April stay. At the time of booking, the listing had no reviews, but the host had solid reviews on other properties, so I trusted it.In February, a new review appeared saying the apartment was dirty and UNSAFE. I also noticed that the listing was misleading, claiming the location was within walking distance to bars and restaurants—but the times listed were clearly for driving. I tried reaching out to the host to express my concerns, but never received a response.The host’s cancellation policy only allowed a 50% refund, but given the new review and misleading description, I contacted Airbnb directly to request a full refund.Over the course of several days, I had 13 separate phone calls with Airbnb support, spending over 2 hours explaining the situation repeatedly because no one seemed to read the case history. It was frustrating, but I kept following the process in good faith.Finally, on Thursday, April 17th at 18:46, an Airbnb representative told me—on a recorded call—that I would be receiving a full refund, and even offered to help me rebook a new place. Based on that, I booked another Airbnb later that same night.Then, at 1:23AM on Saturday, while I was asleep, I received a message from Airbnb saying I would not be getting a full refund after all!!! This kind of inconsistency and lack of accountability from customer support is absolutely unacceptable. I followed every step, trusted Airbnb’s word, and acted in good faith—and now they have gone back on their word and I’m stuck paying for it! Airbnb has lost my trust, and I strongly urge others to think twice before booking. If anything goes wrong, don’t expect their support team to back you up—even when they promise to.

Austin Wood

Apr 2025 Reviewed on Trustpilot

Airbnb always seems to side with the…

Airbnb always seems to side with the host. After reading reviews and a recent experience. It has put me off using themWe had a problem. Reported to host in the morning . His reply. Check out and I’ll refund. … but I don’t expect a bad review 🙄🙄🙄🙄 …. That’s bribery So we sourced another accommodation for that night. ( no problems with this one at all)Checked out, the refund arrived. Only 50% of what we were expecting. Asked why. Host called me a bully as I said I would report on it. Airbnb finally refunded after sending the chat logWhen I wrote a truthful review. The just got it pulled down saying it was coercive. I had warned people to take ear plugs as the noise at might was unbearable from the traffic that seemed to use the road as a racetrack. I appealed and after 2 days of messaging Airbnb would not reinstate itThey just want good reviews and your money

Linda B

Apr 2025 Reviewed on Trustpilot

Airbnb considers a broken desk normal…

Airbnb considers a broken desk normal wear and tear and does not reimburse for the damages.

Structuraled Estructe

Apr 2025 Reviewed on Trustpilot

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Airbnb.com - Recommended For

Recommended for small short-term-rental properties, hotels and hostels in Europe, North America, Asia-Pacific, Latin America, Middle East and Africa and Central and South America. Recommended for midscale and upscale properties.

Airbnb.com - Pros & Cons

Pros:

Airbnb.com has a high ease of use ranking

Airbnb.com offers an exclusive offer on HotelMinder: Create your listing and get cashback after your first reservation!

Cons:

Airbnb.com has a low average review score of 1.3, calculated from 14619 reviews

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The world's largest accommodation website, Booking.com has now expanded their reach into the small accommodation market too, now including family operated Bed and Breakfasts,Vacation Rentals and Self-Catering Apartments.

Quick facts:
• Booking.com has 135 offices in over 50 countries worldwide.
• Booking.com is available in over 40 different languages and offers over half a million properties across 207 countries. That's some reach!
• There are over 700,000 room nights reserved on Booking.com every day.
• In Europe, Booking.com drives 50% of all European online hotel bookings.
• Booking.com currently has 83 million verified reviews.
• The great benefit for hoteliers and accommodation providers is that you only pay Booking.com when a booking is made. No monthly fees are necessary.

Booking.com connects to more Channel Manager solutions that we could list below.

EXCLUSIVE OFFER — Pay no commission on your first five bookings

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Expedia Group - which owns CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago and Vrbo among many other brands - is the biggest Travel Agency is the world.

Expedia.com is particularly popular when targeting the North American and Asian markets.

Since the early 2000s, the group performed many mergers and acquisitions, culminating in 2015 with the purchase of Travelocity from the tech firm Sabre Corporation.

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• Expedia owns over 200 travel booking sites, over 150 mobile apps and websites.
• Expedia operates in nearly 70 countries and in over 35 different languages.
• Expedia currently reaches 25 million guests per year.

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formerly Ctrip.com, Trip.com is the fastest growing OTA and is coming from China, partially thanks to Booking Holdings (formerly The Priceline Group) several rounds of investments since 2014.

With the largest population in the world and a rapidly growing middle class willing to travel abroad, China is quickly becoming the world's largest source of outbound tourism therefore you might want to consider listing your property on China's leading travel website - Trip.com.

Ctrip / Trip.com is a strong brand within China and dominates the local market but has little influence within other parts of the world so far.

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• Number of active users: 90 million+ registered
• Number of listings: about 1,000,000
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