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While some users found the software easy to use and praised the helpful customer support, the majority of the reviews indicated dissatisfaction with the product. Many customers complained about the additional costs associated with various features, poor customer service, lack of payment processing integration, and problematic cancellation process for the free trial. Some users also found the software to be too complex and struggled with implementation.

Little Hotelier pros:

Easy to use
Helpful customer support
Functional and intuitive

Little Hotelier cons:

Additional costs for features
Poor customer service
Lack of payment processing integration
Difficult cancellation process

Little Hotelier is most suited for:

Businesses not requiring extensive features
Businesses able to manually process payments
Users comfortable with complex software

Read the latest reviews of Little Hotelier:

BAD CUSTOMER SERVICE

I've been waiting for an update on my Little Hotelier Payout and no one is able to assist or solve my issue. Support is not being helpful. They said payout are sent in 2 days but it's not true. My account was verified via Stripe. I have my property connected from booking.com and received reservations and processed payments. However, no updates on payout. This is ridiculous.

Nicole Steenson

May 2025 Reviewed on Trustpilot

Unable to cancel

Unable to cancel3x Contacting sales rep2x filling in a form1x chatNobody replies, nobody cancels, you can get in easy but they won't let you cancel. They also lie to you about functionalities just to get the sale in

Paul Kersbergen

Apr 2025 Reviewed on Trustpilot

worst customer service

worst customer service, no one is able to help and all the managers are uncontactable when an issue arise. some issues take weeks before anyone comes back with an answer. The support team might as well be a message bank.

Dynn Aharon Szmulewicz

Apr 2025 Reviewed on Trustpilot

Fraudulent charge

Charged after a month asking them to delete my test account. No option to delete account or card details from profile. Multiple emails back and forward and today I get charged. Half an hour at the phone and still pending to get my stole money back.

Coke Stuyck

Apr 2025 Reviewed on Trustpilot

DO NOT USE THEM!!! THEY WILL TAKE YOUR MONEY!

Lost multiple customers due to double bookings. And we where only running through one platform- Booking.com.After many attempts to get the issue rectified we either couldn't get hold of anyone or they would call us but not actually do anything!Terrible customer service and took our money without delivering what they promised!And they got us confused with another accommodation! Even after being told three times they still couldn't get it right! Bloody useless!And because we have had enough and will be going elsewhere they are charging us another $750 for leaving! Crooks! Thieves and liars! So after a final annoying conversation with a young man who "Would love to solve my problems but couldn't because it wasn't his department!" they graciously waived the leaving fee.And surprise surprise within one week of disconnecting from them and using the calendar function for booking.com and overlapping it with stayz we now have no more double bookings!And we have been booked out!Not only did Little Hotelier waste our time and cause us undue stress of having to cancel peoples bookings (Last one was the day before they were due to arrive for Easter weekend! I was so angry for the poor soul who had there holiday ruined!)but it seems they also cost us a lot of bookings (money) through their inability to provide the service they promised.For anyone who is still reading this and is willing to manage the bookings themselves, there is a way to share the calendars between the major booking platforms that automatically stops the other site from double booking and its free! Just google "how to sync booking.com calendar with airbnb" for example and it will step you through exporting and importing calendar ical links between the prospective booking platforms.Be warned though that there can be a lag between the sites calendars synchronizing so double bookings are potentially possible if two people book at the same time... Hope this helps!

Paul Jendrzejak

Apr 2025 Reviewed on Trustpilot

Issue with a booking

Issue with a booking. It was resolved quickly with the help form the support team. I was guided through the process with simple and understandable instructions. Thank you!

Andis RetÄjums

Apr 2025 Reviewed on Trustpilot