Our focus areas include improvements in staff interactions, better PR, and more positive guest reviews - all through adoption of the best technology and services the industry has to offer!
With our offices based in Dublin, Ireland, we're a remote-first company, with our staff spread across continents.
We work online globally with clients in multiple countries across several continents.
HotelMinder acts as a partner throughout your journey, implementing solutions to affect efficiency, productivity, long-term sustainability and revenue.
Meet the Team
HotelMinder is an innovative platform for the Hospitality Industry. We collaborate with a host of independent (and non-independent consultants) providing different types of services depending on our clients' needs.
While our core team is small, we're able to quickly expand to meet the growing needs of our clients. Here's a look at our permanent workers, leaders, and contributors.
Benjamin VerotFounder & Senior Consultant
Benjamin is originally from France, but has been living abroad and travelling extensively for over 15 years. He currently lives in Dublin, Ireland, with his Polish wife and young daughter.
With years of experience in assisting hoteliers manage operations or opening up innovative hotels across the world, Benjamin has been a trusted name in the hospitality industry, and is well known for his knowledge and expertise in European markets.
Currently, Benjamin works across the globe, helping hotels use modern technology to improve operations & revenue. He understands the challenges independent hoteliers face, and believes that running a hotel should be simple. Benjamin's life goal is to open a chain of eco-friendly hotels, promoting sustainable tourism and local community development.
Andrea MasferrerCo-Founder & Head of Marketing
Andrea, Co-founder and Marketing Head at Hotelminder, has rich experience in Strategy Consulting. While working with some of the leading MNCs globally, she has acquired in-depth knowledge and insights on several sales & marketing subjects.
Originally from Barcelona and currently based in London, Andrea has always been passionate about travelling & hospitality. In the past, she has volunteered as a teacher, and has assisted NGOs in their goals to teach children in Nepal, Spain, and Ghana.
Combining her marketing expertise with an analytical and strategic approach towards problem solving, she is always looking to make an impact for our clients.
Pawel DebakowskiSenior Project Manager
Pawel represents a rare combination of technical and analytical training with over 20 years of experience in the hospitality industry.
After holding a number of managerial and General Manager positions in hotels in the US and Europe Pawel has moved to work with hotel and travel technology providers like Best Western (Revenue Management / Marketing) and Jonas Software / Bookassist (GDS / Business Development). His areas of interest include revenue management, e-commerce, corporate travel and Human Resources.
Pawel holds degrees in Computer Science from Wyszynski University in Warsaw and Hotel Management from Dublin Institute of Technology in Dublin. Pawel is also a graduate of The Dale Carnegie Business Training Program in Main, USA. In his spare time he likes reading and participating in amateur sport events like adventure racing and triathlon.
Jeffrey GanGeneral Manager Asia-Pacific
Jeffrey Gan is a multi-faceted, experienced, and accomplished hotelier with a career spanning over 3 decades in Hotel & Resort Operations. With rich experience in management, sales, marketing, business development, and operations, Jeffrey brings qualities like market leadership, profit and yield management, quality assurance, and rebranding to the HotelMinder team.
In the past, Jeffrey has led teams in multiple hotels and resorts across continents, and continues to be associated with leading hotel chains and businesses. As the General Manager for APAC region, Jeffrey will strengthen HotelMinder's business operations in the Asia-Pacific, and will build diverse teams to expand the scope of our services.
Yahya FetchatiStrategic Advisor
Yahya has over 18 years experience in the hospitality and travel industry. He is a recognised professional skilled in Digital Strategy, Hotel Distribution & Marketing, and E-commerce technology.
Yahya has served as VP and Managing Director for Hotels.com Europe based in Paris, Director Hotel Partner Marketing with Lastminute.com based in London, and COO with Bookassist based in Dublin.
He has a tremendous network in hospitality both with owners, operators and senior executives. Yahya is a multilingual, multicultural globetrotter. He holds a Master’s degree in Linguistics from Paris Sorbonne.
Florie ThielinSustainability & Eco Tourism Consultant
In a world that needs sustainable tourism more than ever, Florie has been the in-charge of sustainability at HotelMinder. Advocating Responsible Tourism, she has extensively travelled across Latin America.
With a Master's Degree from La Rochelle Tourism Business School, Florie has acquired various skills required to generate leads, drive sales, and impact revenue.
While working with HotelMinder, she also runs 4Rtourisme, a renowned marketing agency promoting responsible tourism in France.
Michael RileySustainability Consultant
As a pioneer of sustainable businesses practices in Thailand, Michael understands there is not a copy & paste solution that works for all companies.
He helps businesses become mindful of their impact on society and the environment, identifying a starting point for change that is both achievable and relevant to their unique situation.
Michael works with hoteliers to Rethink, Review & Reposition Standard Operating Procedures to ensure they transition to become sustainable.
Dinkar KamatMarketing Manager
Dinkar has been working with HotelMinder to build, research and create educational & marketing content for hoteliers worldwide.
In the past, he has worked some of the largest travel brands in India, and continues to consult leading companies in the real estate, IT, and hospitality sector for their content requirements.
With his understanding of the hospitality business, he is able to create content that's impactful for hoteliers as well as guests.
Roko AlavanjaAccounts Manager
With more than 10 years of experience in the Hotel & Tourism industry, Roko joined HotelMinder 2019 and has been handling multiple client-related projects.
He has extensive experience in working with charming coastal resorts of Croatian Adriatic to famous hotel brands like Hilton and Sheraton.
Over the years, Roko has acquired expertise in multi-cultural interactions, customer service skills, and possesses profound understanding of hotel operations.
Roko believes in achieving goals while collaborating with multiple stakeholders to exceed expectations and build on the company's profit.
Frequently Asked Questions
We primarily speak English, French, and Spanish. We work online globally and attend to our hotel and apartment groups customers in multiple languages and time zones.
We are 100% independent! With HotelMinder, you can be sure that you will be using the most powerful applications suiting your needs and budget. With us, you won't have to try them all and deal with pushy sales people!