HotelRunner helps hotels maximize online visibility, reach more customers globally, boost occupancy rates and increase revenues – all online, in one single application.

HotelRunner — Pricing

HotelRunner pricing starts at $9.95 per month.

HotelRunner - HotelMinder Marketplace Rating

Popularity:
Pricing:
Ease of Use:
Review Score:

HotelRunner - Users Reviews and Review Score

HotelRunner has a Review Score of 3.81/5
calculated from 140 reviews across a selection of review platforms
Read the latest reviews of HotelRunner:

Unethical Practices and Hidden Costs with HotelRunner

BEWARE… HotelRunner uses hidden costs, shady business tactics, and extortion to steal your money! I initially subscribed to the Basic Plan to explore their system, then upgraded to the HotelRunner Plus Plan, which claimed to offer inclusive features like PMS connectivity and payment methods. However, these were not included. When I asked about the monthly PMS plan, I was told it required a $1,000 upfront annual fee. Due to budget constraints, I needed a monthly option and decided to cancel. They locked me out of the account after I requested cancellation. Despite being locked out, I was charged again. Customer service accused me of not canceling properly, even though it was their actions that prevented it. I was eventually allowed back to cancel but faced extra fees preventing me from doing so. HotelRunner then implied they would refund charges if I continued as a customer—more extortion tactics. As an experienced hotel owner, I find this behavior deceitful and unprofessional. I do not recommend HotelRunner to anyone.
User profile image

David Caskie - Owner

Jun 2024 Reviewed on HotelMinder

Huge disappointment after 8 years successful partnership

We are working with Hotelrunner from January 2016. Foe many years Hotelrunner was our excellent partner, any issue addressed was answered immediately. Because of something that happened in the last couple of months, to work now with the Hotelrunner is a kind of nightmare. 1. The new security update is forcing us to log out and login endlessly. On one and the same device, the system is logging us forcefully, in the middle of an operation. This is happening like tens of times during the day. We addressed the issue, was advice to share our public IPs, we shared, nothing has changed. 2. Certain promotions, like "GEO" rates stopped working, they are not editable, new ones is not allowed to be created. We addressed the problem, no feedback. 3. The most recent, general issue is that when the potential guest is trying to book, the booking button shows first the best promo rate, but on the second step after the room has been chosen, is reverting to the rack rate. We are not able to find out why this is happening, we are not able to explain it to the clients and they prefer to book another property or to book trough another booking platform. That's the worst thing that can happen to a hotel - to lose clients. We addressed the problem. From the Hottelrunner - scaring silence. We are truly sorry that after so many years, we can be eventually forced to change our connectivity partner. Stanislava Velikova General Manager Blue Marlin Beach Hotel
User profile image

Blue Marlin Beach Hotel

SCUMMY COMPANY.

DON'T put your credit card info!!! I applied for the free trial they offer. The site was terrible from start to finish. It didn't recognize reservations, It mixed up my calendars. User interface way too complex, and I simply didn't want to continue using it. THEY WON’T REMOVE MY CARD AND STOP CHARGING ME. They are asking for me to do some manual labor for them in order to remove it. 0/10 worst PMS, worst support. Don't get involved with this scummy company.
User profile image

Viksa

Testimony of Pierre Loti Hotel in Istanbul regarding HotelRunner Review ...

“We have been eagerly anticipating the launch of HotelRunner's AI-based Review Center and are thrilled to now have this innovative solution implemented to enhance our reputation management efforts. As a hotel located in Istanbul's historic old city, we cater to a high volume of international guests and operate in an extremely competitive market. Our reputation is critical to sustaining our business, and the Review Center provides us with valuable time savings thanks to AI-generated replies to online reviews. The Google Translate integration allows us to understand guests from around the globe perfectly. We could not be more satisfied with our partnership with HotelRunner. Their strategic alliances with other travel technology companies have been instrumental to our success. The HotelRunner Engineering Team continues to impress us with its ability to develop cutting-edge yet intuitive products. The Review Center has exceeded our expectations in helping build meaningful connections with our guests through responsive and personalized interactions. This solution is a game-changer for reputation management in the hospitality industry. We are proud to be an early adopter of HotelRunner's innovative technology platforms that keep us positioned at the forefront of travel and guest experience. We are extremely satisfied with the Review Center and our partnership with HotelRunner. They have proven themselves to be an invaluable strategic partner for our hotel. We look forward to continued innovation and mutual success for years to come.“
User profile image

Muzaffer Uzun

THANKS HOTEL RUNNER

We have been working with Hotel Runner for about 4 (four) years. They have set up a good system. They also solve minor problems that may occur in an instant with a professional understanding. For now, we only work as a reservation provider. We know that the PMS system is excellent. In the future, we are considering making use of the PMS system. Thanks to Hotel Runner.
User profile image

Etem Erol

Confidence

Confidence. EvN hotel / Cesme
User profile

Ekrem Tok

Highly recommended, unbeatable value for money

Its system is very easy to use and intuitive. It has many useful features and lots of options to configure the system just the way you want it. Very good support service and very proactive and friendly staff. I especially like their channel manager and booking engine.
User profile

Oscar Pastor

Excellent partnership for 8 years

Everything goes excellent, We are working with HotelRunner for 8 years. The best thing for me is I can do everything by myself. There is excellent flexible options on rate plans, promotions, mapping section... When I couldn't solve some issues the support team is just there to help.
User profile

Gunes Hotel Merter

Not satisfied with Hotlerunner!

Not really happy and satisfied with Hotelrunner services: - The application of Hotelrunner doesn't function on mobile! - Many issues between agencies (platforms) connectivity and the channel manager like Mapping, availability, and calendar issues that cause Overbooking, etc... - The Monthly subscription cost every month different and high! - customer service takes always a long time to solve problems, Sometimes we don't receive a response about our requests from the person in charge!
User profile

Riad Meski

hotel runner is a very good solution…

hotel runner is a very good solution partner. I recommend it especially for those who work with many tourism companies. You can manage all availability and price entries from a single platform.
User profile

Yaşar

Hotelrunner is one of the best user…

Hotelrunner is one of the best user friendly channel manager. We are very happy to work with you. Ilker Karadag General Manager Midtown Hotel Istanbul
User profile

Ilker Karadag

User Friendly Channel Manager & A Modern Reservation Module

Pros: It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission. Cons: Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.
User profile

Nusret - Sales Manager

Avoid at all costs. No customer Service. It will keep overbook your ...

I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called [SENSITIVE CONTENT] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can. Pros: nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them.... Cons: i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....
User profile

Sam - Manager

Nobody can help you if you live on the East Coast.

Poor, terrible, you have to guess how everything works and when you have an issue nobody respond because they are in other time zone. Pros: I thought was good but its a nightmare to get some one to help you Cons: customer service is bad is almost impossible to find somebody to help you and when they do they just send a link and you have to be on you own!
User profile

Natalia - Owner

professional service

Pros: Ease of Use technical support is fast and sufficient Cons: There may be a delay in solutions sometimes
User profile

Talip - Sales &marketing Manager

Really Simple and Smart

in generally very useful and understandable Pros: It's very easy to use and i can do all my needs Cons: speed problems from time to time, occasional freezes on the site
User profile

Murat - General Manager

User friendly & strongly recommended

when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future. Pros: very easy to use, quite enough features for a hotel, succesful and quick support Cons: support desk or call center should be 7/24 reachable
User profile

Guvenc - Front Office Manager

Terrible Customer Service

Pros: It's easy to use - initially. It also ties in to Wix, who I use to manage my website. Cons: Customer support is in Europe and almost non-existent. When they do respond, they are of little to no help. They do not tie well into booking.com, even though they claim to. Almost no benefit in using them.
User profile

Stephen - Owner

A good channel manager

A 50-50 experience with the software, using it for 3-4 months. Need more time to explore Pros: Dashboard is attractive, booking+ features, easily inventory management, notification features. Connectivity with leading partners. Cons: Not works on slow internet, user access sometimes freezes. Need more lighter version, photo and details updation process is little lengthy
User profile

Anonymous

Thanks HotelRunner

Pros: quick and successful updates for room availability and pricing Cons: HotelRunner best channel manager. Everything is perfect
User profile

Ebru - Owner

quick support, fast synchronization.

powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing Pros: I am able to connect to all my channels, plus other useful features for our hotel Cons: every things are okey. Maybe, you can develop front end.
User profile

Asim - General Manager

HotelRunner - Third-Party Integrations

HotelRunner - Pros & Cons

Pros:

HotelRunner offers an exclusive offer on HotelMinder: Sign up for your Demo here to get a 50$ credit

Cons:

HotelRunner has few registered integrations with third party applications

Channel Manager Software by HotelRunner

Sorry, we don't have any information to display right now.

Compare HotelRunner to Alternative Solutions


We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests satisfaction and coworkers engagement thanks to modern technology and expert know-how. Compare HotelRunner with: