Little Hotelier

I've been waiting for an update on my Little Hotelier Payout and no one is able to assist or solve my issue. Support is not being helpful. They said payout are sent in 2 days but it's not true. My account was verified via Stripe. I have my property connected from booking.com and received reservations and processed payments. However, no updates on payout. This is ridiculous.

Unable to cancel3x Contacting sales rep2x filling in a form1x chatNobody replies, nobody cancels, you can get in easy but they won't let you cancel. They also lie to you about functionalities just to get the sale in

worst customer service, no one is able to help and all the managers are uncontactable when an issue arise. some issues take weeks before anyone comes back with an answer. The support team might as well be a message bank.

Charged after a month asking them to delete my test account. No option to delete account or card details from profile. Multiple emails back and forward and today I get charged. Half an hour at the phone and still pending to get my stole money back.

Lost multiple customers due to double bookings. And we where only running through one platform- Booking.com.After many attempts to get the issue rectified we either couldn't get hold of anyone or they would call us but not actually do anything!Terrible customer service and took our money without delivering what they promised!And they got us confused with another accommodation! Even after being told three times they still couldn't get it right! Bloody useless!And because we have had enough and will be going elsewhere they are charging us another $750 for leaving! Crooks! Thieves and liars! So after a final annoying conversation with a young man who "Would love to solve my problems but couldn't because it wasn't his department!" they graciously waived the leaving fee.And surprise surprise within one week of disconnecting from them and using the calendar function for booking.com and overlapping it with stayz we now have no more double bookings!And we have been booked out!Not only did Little Hotelier waste our time and cause us undue stress of having to cancel peoples bookings (Last one was the day before they were due to arrive for Easter weekend! I was so angry for the poor soul who had there holiday ruined!)but it seems they also cost us a lot of bookings (money) through their inability to provide the service they promised.For anyone who is still reading this and is willing to manage the bookings themselves, there is a way to share the calendars between the major booking platforms that automatically stops the other site from double booking and its free! Just google "how to sync booking.com calendar with airbnb" for example and it will step you through exporting and importing calendar ical links between the prospective booking platforms.Be warned though that there can be a lag between the sites calendars synchronizing so double bookings are potentially possible if two people book at the same time... Hope this helps!

Issue with a booking. It was resolved quickly with the help form the support team. I was guided through the process with simple and understandable instructions. Thank you!

The best... el servicio al cliente es fantastico.. siempre disponible... 100% recomendado

Little bit difficult to learn how to use, a definitely large learning curve, however, quite complete in features. Affordable too

Amazing support 24/7 with outstanding performance. Thank you so much.

I find the platform very user friendly, and the support staff are very helpful and attentive.

Fast response from AL from LH. Hotel Pinji Ipoh, Perak, Malaysia here.

Very helpful support center

Great customer service! Kath was very kind and helpful and explained everything perfectly.

Kath provided quick support and resoved the issue quickly.

fast and info easy to understand

Very patient step by step support to fix nasty communication issue between our email (Stone House, Ubud) and LH info address.

response time and result

I was having issues with a specific setting and the support knew exactly what to issue was.

Great support .. no waiting times, support agent understands question directly, questions are directed or solved directly. Our issue was solved.

Vey good service,response and resolution of problems responded quicklyThank you