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Hostaway is an all-in-one vacation rental software for professional property managers who want to get more bookings with less hassle. Hostaway helps you get more out of your business while spending less time with tedious manual tasks.

Hostaway has become a market leader in marketing, sales, management, reporting, and communication for vacation rental property managers.

Hostaway has one of the largest marketplaces in the industry and deep integrations with Airbnb, VRBO, Expedia, Booking.com, and more.
Hostaway Screenshot
Hostaway Screenshot
Hostaway Screenshot

Hostaway - Expert Reviews

Expert Review Score
4.0/5
From 1 verified expert
Implementation: 4.0/5
Product quality: 4.0/5
Support: 4.0/5
Value for money: 4.0/5
Most common strength: Connectivity & Integrations (API open ecosystem) Mentioned in 1 expert review
Have you used Hostaway professionally? Leave a review

Hostaway - Hotelier Reviews

Hotelier Review Score
4.7/5
From 2,372 aggregated hotelier reviews
Trustpilot991 reviews 4.6/5 991 reviews SoftwareAdvice1,352 reviews 4.8/5 1,352 reviews HotelTechReport29 reviews 4.8/5 29 reviews
Have you used Hostaway professionally? Leave a review.
Latest hotelier reviews
1 / 20
Hostaway is The Best!
Kristine T
5.0/5
We've had Hostaway for a year now and I can honestly say that it was the best decision ever to use them as our Channel Manager. We looked at other platforms and Hostaway gave us everything we needed, including live Onboarding, a booking channel and a good app to use.This week, I wanted to add an another listing from VRBO to Hostaway. Airbnb's integration was easy, as always, whereas VRBO was tough, as always. An email sent to Hostaway's Technical Support Team was answered in less than two hours. Krish helped me get through it, and I know she spent a few hours trying to figure out the problem and calling with VRBO. Ultimately, she was able to help me and gave me screenshots of what I needed to click on to fix the problem.I have hosted for over thirteen years and didn't know what a Channel Manager was until last year, when it became too overwhelming to respond to different websites. Hostaway has made it easier for me to Host and I will never look back!
Aug 16, 2025 · Reviewed on Trustpilot
Banana
1.0/5
they don't know how to do markup and VRBO integration doesn't work. Lost >$50,000. They are cheaper than the alternative but now I understand why.NEVER coming back.
Aug 9, 2025 · Reviewed on Trustpilot
Quick Suport
Kostas Bekiarakis
5.0/5
Prompt responses from support.
Aug 5, 2025 · Reviewed on Trustpilot
Gabriela Rodrigurz
5.0/5
Warren Figueroa made onboarding with Hostaway effortless. He walked me through every step, answered questions instantly, and proactively suggested optimizations that saved me time. His expertise and responsiveness turned what could’ve been a weeks-long process into a seamless launch—I highly recommend him!
Aug 5, 2025 · Reviewed on Trustpilot
Debby Anderson
5.0/5
Shorter wait times to speak to tech support would be a plus. I waited about 20 minutes. But once I was connected with my tech, Marie, it was worth the wait! She was amazing, helpful, patient, knowledgeable, friendly and professional.
Aug 5, 2025 · Reviewed on Trustpilot
Dyllan Fullerton
5.0/5
Ryan was super fast at getting back to me with my issue, I’m very satisfied with the support I received!
Aug 5, 2025 · Reviewed on Trustpilot
Customer support
Kara Mitchell
5.0/5
Ryan was very helpful. He communicated well & got the job done quickly.
Aug 4, 2025 · Reviewed on Trustpilot
Paul Vandruff
1.0/5
I am no longer able to log into my Hostaway account. When I try to log in, it directs me to look in my email account for an email from Hostaway with a code. I never received this email. I've been on the phone and discussed this with their tech support over email and they cannot seem to fix this. This has been ongoing for over a month now. Oh yeah and they also decided to raise the monthly price for my one listing by $25 per month. I am now paying $150/month for a service I am unable to use because I am unable to log in.
Aug 3, 2025 · Reviewed on Trustpilot
Lacking in support
Alex
2.0/5
While I cannot speak much to the software I will say that I was very frustrated with the support I received when I had an issue (technical issue related to attaching multiple PMS accounts to an Airbnb profile). This was a specific need I had that I made very clear in the sales call and was promised would be meet. Once I got to onboarding it became clear the software was limited in that way. Fine, it’s not the right PMS for me. The greater frustration is that they made it difficult to cancel my 1 year contract and then refused to refund me my initial payment though I was never able to use the service as promised. Guesty on the other hand was able to solve my technical need. And better yet promised to refund me fully if I was not completely satisfied with their service when signing up.
Aug 1, 2025 · Reviewed on Trustpilot
Miguel Vieira
5.0/5
Amazing support on the phone. We changed from another PMS and haven’t looked back since!
Jul 31, 2025 · Reviewed on Trustpilot
Excellent Customer Service
Ellen Rowan
5.0/5
Karl took the time to make sure my issue was resolved before he left the call. He let me know that I didn't need to rush and that he would make sure my vanishing page was restored.
Jul 31, 2025 · Reviewed on Trustpilot
Ruby Song
1.0/5
Was misled on the subscription term - joined introductory/demo calls interested in the monthly basis but was sent a contract on an annual subscription that was presented in a misleading way, because the term still shows as a monthly payment term. Trying to cancel right now and going back and forth with a separate ‘customer success’ team member who won’t terminate my account. Tried to call their marketed 247 support and can’t get through to anyone despite being on hold.
Jul 30, 2025 · Reviewed on Trustpilot
Onboarding process
Jay
5.0/5
Easy to use and Ace made sure multiple times to ask if I understood and if I had any questions or wanted to go over something again
Jul 21, 2025 · Reviewed on Trustpilot
Ayoub Larossi
5.0/5
Very good supportNada Zekraoui was very helpful to us when we had an issue and it was resolved not even 24 hours later.Thank you
Jul 17, 2025 · Reviewed on Trustpilot
Ana Esteve
5.0/5
Warren Figueroa was a great help!
Jul 17, 2025 · Reviewed on Trustpilot
Kelli M
5.0/5
Warren Figueroa is very helpful and patient.
Jul 17, 2025 · Reviewed on Trustpilot
⭐️⭐️⭐️⭐️⭐️⭐️
Bobby Wheeler
5.0/5
⭐️⭐️⭐️⭐️⭐️Excellent customer service! The support team was prompt, professional, and incredibly helpful in guiding me through adding a pet fee. It’s rare to find support this attentive and clear. Huge thanks to the Capterra team for making the process so smooth!
Jul 16, 2025 · Reviewed on Trustpilot
Demi Collins
1.0/5
Avoid Hostaway – Unfair Billing Practices and Poor SupportI’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months.Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used.I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable.AVOID AVOID AVOID.
Jul 13, 2025 · Reviewed on Trustpilot
Krystal Wynans
5.0/5
Very thorough and helpful. alma gutierrez resolved any question I had quick.
Jul 12, 2025 · Reviewed on Trustpilot
Kate Pip
5.0/5
Joyce was a GREAT support, providing really helpful guided onboarding training. 100% recommend the Hostaway onboarding supported experience.
Jul 10, 2025 · Reviewed on Trustpilot

Hostaway — Pricing

Hostaway uses a per-listing pricing model with a minimum of two listings required. Rates scale based on portfolio size, with volume discounts for larger operators. Specific pricing is quoted individually.

Billing terms: Annual contracts are the default, with 10-20% savings over month-to-month billing. Monthly billing is available to some accounts at renewal only.

Onboarding fee: One-time setup fee of $300-$1,000+, depending on portfolio size and data migration complexity. Covers channel connections, listing migration, account training, and custom field mapping. Can sometimes be negotiated down or waived with annual prepayment.

What's included: All core features, 300+ integrations, AI automations, and 24/7 support are included in the subscription. No per-feature add-ons on the base plan.

Dynamic Pricing: Built-in dynamic pricing tool available as an add-on.

Free trial: Not available. Paid trials are offered for portfolios of 200+ properties.

Get a customized quote tailored to your business.

Hostaway - HotelMinder Tech Index Rating

Pricing:
Ease of Use:
Hotelier Score:
Expert Score:

Hostaway - Third-Party Integrations

PriceLabs | Beyond Pricing | CheKin | Breezeway | turbosuite | Otamiser |

Hostaway - Video Presentation

Hostaway - Pros & Cons

Pros:

Hostaway has a high average review score of 4.7 out of 5, calculated from 2372 hoteliers reviews

Hostaway has high engagement on HotelMinder

Hostaway offers an exclusive offer on HotelMinder: Sign up for a demo and get 50% off the setup fee!

Compare Hostaway to Alternative Solutions

We partner with 200+ leading hotel technology vendors and top industry experts to empower hoteliers with the technology and operational guidance necessary to maximize their property’s performance, improve guest satisfaction and staff engagement. Compare Hostaway with:
sabeeapp 3.27 2 4.4479591836735 33.675 2

SabeeApp

4.7 from 146 hotelier reviews
4.2
Expert Score
Hotels Hostels Short-term rentals Up to 100 rooms Economy & midscale

SabeeApp is a cloud-native hotel management platform designed for how hospitality really works. Loved for its intuitive design, it unites all essential tools — from Channel Manager and Booking Engine to payments and housekeeping — in one easy-to-use system that helps teams focus on guests, not admin.

Works with SALTO, Nuki +5 more
Exclusive offer: Sign up for a trial now to get 50% discount on your first 3 months Claim offer
Popularity 3 out of 3
Price 2 out of 3
Ease of use 2 out of 3
View profile Price quote

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