VIPS PMS is a Dutch hospitality technology company founded in 1988, headquartered in Nieuwegein, Netherlands. The company operates as Freetime Hospitality BV under the commercial name VIPS PMS and employs approximately 17 people.
Cloud-native PMS: The flagship product, VIPS CloudPMS, launched in 2019 as a cloud-native successor to VIPSX, the company's original on-premise system. Built by hoteliers for hoteliers, the platform covers reservations, channel management, booking engine, payments, housekeeping, meetings and events, and point of sale in a single modular system.
Property coverage: VIPS CloudPMS serves hotels of all sizes, from budget properties and B&Bs to full-service hotels, conference hotels, and multi-property hotel groups. It also handles ancillary operations like car and scooter rentals, activity bookings, and day-use room management.
Market focus: Primarily the Netherlands and broader European market, with recent expansion into India through a dedicated regional presence.
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VIPS PMS — Pricing
VIPS CloudPMS publishes tiered pricing on its website, structured by property size.
PMS packages (monthly, includes PMS core, booking engine, channel manager, and VIPS Pay):
• Interactive pricing calculator starts at €150/month for a base configuration
• Small Hotels (1-50 rooms): VIPS CloudPMS, booking engine, channel manager, 2 integrations. Meeting & Events and multi-property not included
• Medium Hotels (51-100 rooms): same feature set as Small, scaled to property size
• Full-Service Hotels (100+ rooms): full VIPS CloudPMS suite including booking engine, channel manager, Meeting & Events, multi-property management, and all integrations
• 10% discount on annual billing
• Online onboarding included at no additional cost
VIPS POS packages (monthly, separate from PMS):
• Basic: €89/month, 1 user license, 2 printer connections, 1 integration. Requires 24/7 support add-on at €20/month
• Pro: €129/month, 4 user licenses, 5 printer connections, 2 integrations, 1 add-on module. Support add-on €30/month
• Ultimate: €249/month, 8 user licenses, unlimited printer connections, 4 integrations, 3 add-on modules, digital display module. Support add-on €35/month
Meeting & Events, Kiosk, and in-person onboarding are additional paid modules beyond the base PMS package.
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VIPS PMS - HotelMinder Tech Index Rating
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VIPS PMS - Recommended For
Recommended for small, medium, and large hotels, resorts, b&b's and multi-property // hotel chains in Europe and Asia-Pacific. Recommended for economy, midscale and upscale properties.
Property Management System by VIPS PMS
VIPS CloudPMS is a cloud-native, modular property management system built for hotels ranging from small independents to multi-property groups.
Core PMS: Reservation management with drag-and-drop room rack, automated room assignments with rule-based optimization (by floor, spread, or guest preference matching), centralized guest profiles with CRM capabilities, automated night audit, and multi-property dashboard for managing multiple locations from one interface. Includes a DayUse module for short-stay room management between overnight bookings.
Channel Manager: Powered by RateGain, synchronizes rates, availability, and inventory across OTAs in real time. Additional connectivity through SiteMinder and SmartHOTEL integrations.
Booking Engine: Direct booking engine managed from within VIPS CloudPMS. Displays real-time availability and pricing on the hotel website. Fully customizable to hotel branding.
VIPS Kiosk: Self-service check-in and check-out terminal with passport/ID scanning, integrated payment terminal, door lock integration, and automated room upgrade offers. Customizable to hotel branding.
VIPS Pay: Integrated payment processing with real-time transaction insights, email-based payment requests with expiration tracking, and PCI-compliant card handling.
Meeting & Events: Room allocation management, catering coordination, audiovisual requirements tracking, and cross-property event coordination.
VIPS POS (by Winston): Point-of-sale for F&B outlets, bars, and restaurants. Guest charges post automatically to room folios. Available in Basic, Pro, and Ultimate tiers.
Communications: Automated guest messaging across the stay lifecycle, online registration (individual and group), and fully customizable email templates.
Housekeeping: Mobile-accessible module with automated task assignments based on arrivals and departures, real-time room status updates, shift planning, and team messaging.
Planner: Activity and rental management for meeting rooms, public spaces, and ancillary services.
Reporting: Dashboards for front desk, housekeeping, channel performance, and management. Reports cover occupancy, revenue, RevPAR, ADR, and income source breakdowns.
Integrations: Open API. Native integrations include RoomPriceGenie, RevControl, SiteMinder, SmartHOTEL, RateGain, Omniboost, dormakaba, SALTO Systems, Onity, Hotek, NCR, Lightspeed, straiv, RUNNR.ai, MyStay, Exact, and Adchieve.
Access: Cloud-based, accessible via browser on desktop, tablet, and mobile.
Compare VIPS PMS to Alternative Solutions
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