ReviewPro (a Shiji company) is an all-encompassing guest experience management platform designed to enhance online reputation, gather guest feedback, and improve overall guest satisfaction.
ReviewPro offers a comprehensive suite of tools to manage and elevate every aspect of the guest journey. The Hotel Reputation feature allows hoteliers to monitor and improve their online reputation through a powerful cloud-based solution, driving increased rankings on review sites and OTAs. Guest Surveys provide a customizable survey platform to collect valuable guest feedback, converting insights into actionable strategies that enhance guest satisfaction and drive revenue growth.
The Case Management module facilitates real-time communication with guests, ensuring seamless interaction on their preferred channels, which helps in addressing issues promptly and efficiently. Additionally, the Guest Communications feature automates follow-up processes on guest feedback, assigns duties, and tracks task completion, effectively mitigating negative reviews and fostering a positive review culture.
ReviewPro stands out with its extensive data aggregation capabilities, pulling over 100 million reviews from 140+ review sites in more than 45 languages. This makes it an invaluable tool for benchmarking competitor performance and making data-driven decisions to boost a hotel's reputation and revenue.
ReviewPro - Expert Reviews
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ReviewPro — Pricing
ReviewPro's pricing isn't publicly available and/or ReviewPro has opted not to share pricing on their profile. This means that ReviewPro price is flexible and will depend on several factors such as number of rooms, requested integrations, location of your business etc.
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ReviewPro - Recommended For
Recommended for large hotels in Europe. Recommended for midscale and upscale properties.
ReviewPro - Third-Party Integrations
SiteMinder | Oracle | IDeaS | Mews | RoomRaccoon | Lightspeed | Shiji Enterprise Platform | Mini Hotel PMS | Simple Booking |
ReviewPro - Pros & Cons
Pros:
ReviewPro has many registered integrations with third party applications
Cons:
ReviewPro has a low popularity ranking on HotelMinder
Compare ReviewPro to Alternative Solutions
We partner with 200+ leading hotel technology vendors and top industry experts to empower hoteliers with the technology and operational guidance necessary to maximize their property’s performance, improve guest satisfaction and staff engagement. Compare ReviewPro with:
Sirvoy is a cloud-based hospitality management system combining a property management system, booking engine, and channel manager in one platform. The company was founded in 2008 in Hjo, Sweden, when brothers Mats, Ola, and John Persson built a booking tool for their mother's hostel. Sirvoy is now headquartered in Dublin, Ireland, and serves properties in more than 140 countries.
Target properties: Sirvoy is built for hotels, hostels, B&Bs, guesthouses, vacation rentals, campsites, and glamping sites. The system allows properties to relabel terminology, for example switching "Room" to "Cabin" or "Motorhome", to fit non-standard accommodation types.
Pricing model: Sirvoy charges based on plan and room or unit count, with no commission on direct bookings. A forever-free plan for single-unit properties launched in January 2026.
Support: Sirvoy provides 24/7 live chat, phone, and email support across eleven languages, alongside a self-service knowledge base and live onboarding demos booked via Calendly.
Cloudbeds is hospitality's only intelligent growth engine — a unified platform trusted by the world's most ambitious hoteliers across 150 countries.
Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system.
The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.
Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World's Best Hotel PMS Solutions Provider, 2022), and Deloitte's Technology Fast 500 (2024).
Find, book, and grow with Cendyn: We make every guest interaction an opportunity to nurture relationships and maximize profitability.
Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.
Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.
Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India.
To find out more, visit cendyn.com.
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