Tripleseat is a web-based sales, catering and event management platform for hotels, restaurants and event venues. The company is headquartered in Concord, Massachusetts, and serves more than 20,000 venues.
Event and group sales in one system: Tripleseat combines a CRM, event booking, guest room control and document workflows so sales, catering and front desk teams work from the same record for each group booking.
Hotel-specific tools: The hotel product adds guest room blocks, group bookings and two-way PMS connections, allowing sleeping rooms, events and food and beverage to sit on a single proposal or contract.
Wider product line: Beyond the core platform, the portfolio includes the EventUp venue marketplace, direct online event booking, event ticketing and PartyPay payment processing.
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TripleSeat - Product Description
Tripleseat for Hotels manages the group and event sales process from first inquiry to final invoice, covering meetings, weddings, banquets and group room business.
Lead capture: Custom lead forms embed on the hotel website or share on social channels, with separate forms for different business segments. Leads flow into a central dashboard, and Cvent RFPs arrive as Tripleseat leads for venues on the Cvent Supplier Network.
Guest room control: Sales teams block rooms and create group bookings from any device. Proposals and contracts can combine sleeping room blocks, events and food and beverage documents.
Documents and payments: Proposals, contracts, Banquet Event Orders and invoices are generated from templates. BEO changes update the shared PDF in the Guest Portal, and planners and guests sign and cosign online. Deposits and payments run through PartyPay.
Event setup: 2D floor plans and 3D walkthroughs, plus integrated room diagramming tools accessible from the event record.
Integrations: Two-way Oracle OPERA integration (Oracle Validated) pulls room availability, inventory and rates and pushes room blocks back to the PMS with pickup tracking. Other PMS connections include Mews, Stayntouch, WebRezPro, Infor HMS and Maestro. Cvent and Stripe are also among the listed partners.
Reporting: Real-time dashboard, lead source and conversion analytics, sales pacing and forecasting, and custom reports.
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