Alliants is a guest experience technology company founded in 2009 in Southampton, United Kingdom. It builds the Alliants Experience Platform (AXP), used by upscale and luxury hotel brands across more than 100,000 hotel rooms worldwide. The company employs over 100 people. In September 2026, dormakaba signed a binding agreement to acquire Alliants, with both companies remaining interoperable with other hotel technology providers.
Guest communication: Two-way messaging across 14 channels, including WhatsApp, Facebook Messenger and SMS, with instant translation in over 100 languages.
Guest journey: Contactless check-in and check-out, mobile keys in Apple and Google wallets, kiosks, payments, and a branded guest app.
Concierge and personalization: Unified guest profiles, digital itineraries and request management, plus Allin AI, an AI layer that drafts context-aware replies and personalized offers for staff approval.
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Alliants - Product Description
The Alliants Experience Platform (AXP) is a modular guest engagement platform that connects pre-arrival, in-stay and post-stay interactions in one system, with a shared guest profile across modules.
Messaging: Unified inbox for 14 channels including WhatsApp, Facebook Messenger and SMS, with two-way translation in over 100 languages.
Concierge: Guest profiles, digital itineraries, request management, a vendor database, package tracking and branded confirmations in one view. Guests and staff collaborate on the itinerary.
Check-in and keys: Contactless check-in and check-out, ETA, credit card and comment updates written back to the PMS, automatic room-ready notifications, kiosks, and digital keys in Apple and Google wallets. Digital keys work with Assa Abloy, dormakaba, Salto, GuestKey and Glutz locks.
Payments: One integration connecting multiple regional payment providers, with tokenised card storage.
Allin AI: Drafts replies using guest profiles, stay data and the hotel's knowledge base and brand tone, analyses sentiment, routes or escalates requests, and suggests personalized offers inside the messaging inbox. Staff approve or edit each message before sending.
Integrations: Bi-directional OPERA Cloud integration through the Oracle Hospitality Integration Platform, plus Oracle Suite8, Infor, Mews, Shiji, ASI FrontDesk and Inncom (Honeywell). Also connects to CRM and F&B ordering systems.
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