HiJiffy is a guest communication platform for the hospitality industry, founded in 2016 and headquartered in Portugal with offices in Lisbon, Porto, and Barcelona. Its Guest Communications Hub runs on Aplysia, a proprietary AI system built specifically for hotels, and covers the full guest journey from pre-booking through post-stay. More than 2,000 hotels, resorts, and hostels across over 60 countries use the platform.
Omnichannel messaging: Guest queries from website chat, WhatsApp, social media, email, and SMS are centralized into a single inbox managed from one console.
Conversational AI: The chatbot resolves common guest questions automatically in more than 130 languages, drawing on a library of over 200 hospitality-specific FAQ topics plus custom entries. Sentiment analysis prioritizes and routes conversations, escalating to staff when human help is needed.
Revenue and automation: The platform supports direct booking capture, upselling, and automated pre-stay and in-stay messaging, reducing repetitive workload for front-desk teams.
Analytics: Reporting surfaces conversation volumes, FAQ performance, automation rates, and guest satisfaction data.
HiJiffy - Expert Reviews
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HiJiffy — Pricing
HiJiffy uses a tiered subscription model priced per property per month, with separate one-time setup fees.
• Basic: from €99 per month. FAQ automation and core chatbot for answering common guest questions.
• Pro: from €159 per month. Adds the omnichannel inbox and support for 132 languages.
• Premium: from €319 per month. Adds the AI Digital Concierge and WhatsApp campaigns.
Setup fees are charged per five properties and scale with the plan: €99 for Basic, €399 for Pro, and €599 for Premium.
Pricing scales with the number of properties, with custom quotes for larger portfolios and hotel groups.
Get a customized quote tailored to your business.
HiJiffy - Recommended For
Recommended for small, medium, and large hotels, hostels, resorts and multi-property // hotel chains in Europe. Recommended for midscale and upscale properties.
HiJiffy - Third-Party Integrations
Opera | Mews | D-EDGE | Oaky by Plusgrade | Cloudbeds | Medialog | Witbooking | FLEXIPASS | HOST Hotel Systems | Roiback |
HiJiffy - Pros & Cons
Pros:
HiJiffy has many registered integrations with third party applications
Cons:
HiJiffy has a low popularity ranking on HotelMinder
Guest Communication Software by HiJiffy
The Guest Communications Hub is HiJiffy's core product: an AI-driven platform that consolidates guest messaging and automates responses across the guest journey. It runs on Aplysia, HiJiffy's hospitality-specific AI engine.
Booking Assistant: A conversational AI that guides website visitors through room selection and booking, aimed at capturing direct reservations within the chat interface.
Virtual Concierge: Handles in-stay guest requests, answers questions, and routes items to the correct department when staff intervention is required.
FAQ automation: The AI Knowledge Scanner builds chatbot answers by importing content from a website or uploaded documents. Over 200 pre-built hospitality FAQ topics are available, and hotels can add custom entries.
Campaigns Manager: Create, schedule, and monitor one-time or recurring messages such as booking confirmations, pre-arrival information, and in-stay upsell offers. Campaigns can be triggered by PMS events including bookings, check-ins, check-outs, cancellations, and no-shows.
Console and unified inbox: A single interface where staff monitor all channels, take over conversations from the AI, and manage guest communications.
Channels: Website chat, WhatsApp, Facebook Messenger, Instagram, Google Business Messages, email, and SMS.
Integrations: Native connections to PMS and booking engines including Oracle Opera, Mews, Cloudbeds, Apaleo, D-Edge, and Protel, plus upselling tools such as Oaky.
Reporting: Dashboards cover automation and resolution rates, FAQ insights, conversation volumes, channel activity, and guest satisfaction scores.
Compare HiJiffy to Alternative Solutions
We partner with 200+ leading hotel technology vendors and top industry experts to empower hoteliers with the technology and operational guidance necessary to maximize their property’s performance, improve guest satisfaction and staff engagement. Compare HiJiffy with:
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