Mews

Very easy to use Hotel PMS. Clean design, state of the art features. Fully integrated payment solution. Really like the integration of PMS-POS-RMS-Events.

We moved our Property Management system from Little Hotelier by Siteminder to Mews at the start of 2024. This was a big mistake. Words fail me for how disappointed I am in their system. It promises much and delivers little. This evening I tried to login and am presented with the 'wheel of death' as I call it. Mews will not let me log in. I cannot count the number of times this has happened to me

We have been working with Mews for some time now and are absolutely delighted - not only with the system itself, but above all with the company's philosophy.Mews does not develop its products “bypassing the market”, but together with the users. Feedback is taken seriously, passed on and often even incorporated directly into product development. This gives us as customers the feeling that we are really being heard.The system itself is intuitive, modern and well thought-out - it's fun to work with and makes our day-to-day work much easier in many areas.TA small wish that is currently still with us: Additional payment methods such as PayPal would make the offering even better from our point of view. As far as we know, however, this is already on the roadmap - and that's exactly what we appreciate: that Mews continues to develop, together with its customers.A great tool - and a great team behind it!

Bonjour, je suis réceptionniste dans un grand Hôtel de Strasbourg. Nous venons de migrer vers Mews, sans concertation de notre Direction. Nous étions sous Protel auparavant, le logiciel Opera a été écarté, je ne sais pour quelles raisons et nous voilà avec le pire logiciel de gestion qu'il m'ai été donné de voir!!! J'ai 35 ans de vie professionnelle à mon actif, ces mots ont donc de la profondeur!!! Mews est tout sauf intuitif, il fait perdre un temps fou et ne facilite pas le travail en frontdesk. Exemples, une dizaine de clics pour facturer un room service ou autre, format des listing en mode paysage, liste des clients présents total des personnes mais pas le total des chambres occupées, etc... Ma direction semble décidée à le garder, il doit être arrangeant pour la comptabilité et le marketing!???! Bref, je vais subir ce truc indigeste, c'est un réel stress, je ne sais pas si je tiendrai!!!???

We’ve been using Mews at our hotel for more than 5 years now and it’s been a total upgrade. It is intuitive, flexible, and clearly built with hoteliers in mind. Love how they’re turning happy customers into ambassadors. Smart move, Mews!

As an employee of this company, I faced serious bullying accompanied by se*ual harassment. I can substantiate all of this with the HR report that was issued to me following an investigation into this incident.I have tried to forget the whole matter. What was even more surprising to me recently was discovering that my former boss, who was aware of the matter, was now slandering me all over the place, claiming that I was the one causing the problems, etc., thereby tarnishing my reputation with other potential employers or clients. Unbelievable.I see from the reviews here and on Glassdoor that I'm not the only one who has had a similarly toxic experience with this company.btw, notice how many positive reviews have come in here - all within approx one month, some even on the same day, all written in a very "marketing" way. All this, despite the company having long-term reviews here that were largely negative. They now have a label at the top of the bar that reads, "May use unsupported invitation methods." So read what that means and make up your own mind.

Where to begin?Mews purports to have amazing features as a hotel PMS, but it is actually a highly circuitous system that overcomplicates basic tasks to make it seem as if these features exist. Room blocks are a joke, vouchers (coupon codes) take 15 minutes to create, and basic tasks such as housekeeping, guest check out, and billing require a minimum of 10 different clicks in specific locations to accomplish the task. Gift certificates? Non-existent. Guest communication? Rudimentary at best. Mews invoices? Unclear on what you are billed for. Customer service is the worst I have experienced with any PMS/LMS/POS or similar software, and I have onboarded two others for our business this year alone. Our account manager would simply ignore emails, and the emails that were responded to had response times of a week per email. Incredibly poor all around.

After working with a lot of PMS systems I can finally access the PMS on my iPhone from anywhere in the hotel, or anywhere in the world. Being able to support staff and guest in the moment is very important to be able to deliver a seamless guest experience at our hotel.

We have been using Mews for more than 6 years here at Absalon Hotel Group, we have three hotels located in the center of Copenhagen and it has significantly improved the way we manage our hotel operations. The system is cloud-based and accessible from anywhere, which makes it ideal for dynamic, fast-paced environments. Key features like automated guest communication, online check-in and check-out, and integrated payment solutions help streamline the guest journey from start to finish.The intuitive dashboard provides a clear overview of daily activities, while real-time reporting and analytics offer valuable insights for decision-making. We also benefit from the strong integration capabilities that allow us to connect Mews with other systems we rely on, such as revenue management tools, channel managers, and housekeeping apps.Mews is a modern PMS that truly supports efficiency, automation, and a seamless guest experience. Highly recommended for hotels looking to innovate and optimize their operations.

Always new futures so up to date to what we need!

Mews is a system that challenges the status quo and redefines hospitality technology for the future. Transitioning from outdated legacy PMS and POS systems to a platform that evolves and improves weekly is a game-changer for our properties. With automated processes, built-in kiosk solutions, sleek yet intuitive designs, and seamless integrations, Mews offers numerous advantages. Checking in takes just a few clicks, eliminating wait times and streamlining assignments and billing—features that our front office teams appreciate the most. Additionally, the POS application runs effortlessly on lightweight tablets, replacing bulky hardware. Its smart, minimalist interface simplifies ordering for guests while making the system far more user-friendly for our team.

Mews is a great balance of powerful and customisable software that is also very simple and efficient to use. Features like automatic card charging mean that a lot of work is done by the software, freeing up time for us to enhance guest experience. Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training. Mews also regularly releases new features, including an AI digital assistant that is extremely helpful when you need technical support.

Mews is not just a system; i's the backbone of our daily operations. Integrating Mews into our workflow was a journey our team embraced wholeheartedly. Through clear, comprehensive training, everyone quickly recognized Mews as their most valuable work partner.Today, Mews powers every aspect of our hotel:Effortless Bookings & Check-Ins: From online reservations to seamless mobile check-ins, guests enjoy a frictionless experience from the moment they book.Tailored Guest Services: Whether it’s booking a private sauna or requesting housekeeping, everything is managed through Mews’ integrated platform.Real-Time Insights & Automation: Detailed reports and real-time data empower us to offer personalized experiences, create upgrade offers, and respond to guest requests with unprecedented efficiency.The combination of our historical charm and Mews’ powerful ecosystem has redefined our guest experience. What was once a labor-intensive process has evolved into a smooth, automated journey that allows our team to focus on what truly matters—creating unforgettable stays.By merging our historic legacy with Mews’ advanced technology, we’ve set a new standard of hospitality excellence. Every guest experience is elevated, every process is streamlined, and our commitment to innovation remains stronger than ever.

Intuitive interface makes it easier than most PMS to learn. Full featured, good marketplace.

om different property management systems I have varely struggle with Mews system because of the layout of information from, guests, reservation and payment details can be found in different ways that you don´t need to follow specific steps to find regular information. This for example can be seen in the searching bar that filters from all reservations received with only one reference number or name. Specially the Action log shows you the latest modifications in every sectiondone by name and date. It is useful to keep on track procedures with guest that can take months to find out what happened when there is a miscommunication. It is valuable all information that can be found in few steps and the way it looks it is quite modern and professional, but at the same time I remember that for my learning process and getting to know it the layout, visualizing the reports the was so much information that it is not highlighted so may way of learning was remembering the steps to get there and not remember how it looks since most of the information is found in black, grey and white. Of course you cannot make a rainbow out of it but some information like prices and important notes can be highlited in a different way.

Fool proof PMS system with lots of flexibility and easy to learn and start using. We use the Mews Kiosk on a tablet which also removes the need of paper registration cards and frees up time on the Front Desk.

Very easy to use with streamline processes , best PMS i have used.

Mews is extremely user friendly and easy to learn during the onboarding process. Thanks to the cloud-based structure its accessible from anywhere and any time. Mews offers countless features that helps the receptionists enhancing the level of customer satisfaction by pushing the relevant data everywhere where they are useful to see.

A scam ‘company’. This morning Mews tried to take 4 individual payments from my card - all 4 varying amounts. Fortunately, my bank blocked all transactions and I’ve escalated to the financial ombudsman. I’ve never used Mews, haven’t booked a hotel in months and have no idea how they fraudulently got my card details.