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What is Front Office

The front office department, or Front Desk, is the part of the hotel that comes in direct contact with clients. It's the place where customers first arrive at the hotel and typically where they can check in at the reception area, confirm their reservation and get access to their room.

The main functions of the Front Desk department are: managing reservations, guest services, check in and check out, general inquiries, rooms assignment, and various concierge services like telephone, cashiering, foreign exchange, etc.

The employees working in the hotel lobby and more generally anyone in direct contact with guests are part of the front office.

The different parts of an hotel front office are: the reception, various customer facing services like tour desks, spa reception, concierge, etc. The front office is typically the major operational and revenue-producing department of the hotel.