While adoption of self check-in systems had already been increasing around the world, Covid-19 crisis has turned it into a necessity. These aren't just edgy things used by big hotel chains, but something guests have come to expect of all hotels.
Even before the pandemic, check-in was never a good way to leave a long-lasting, positive impression. After a long drive or flight, most guests are just too tired to go through tedious paperwork. It's not really a good time for small talk, is it?
Nevertheless, a guest's arrival and check-in is the most crucial part in the customer service journey. While you might think that self check-in systems in hotels sound futuristic, people have already been checking-in online for flights. As such, it's not a foreign concept, but something that's easily doable.
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When you first hear about self check-in systems, it's natural to consider only kiosks. But with advancements in technology, it's entirely possible to offer an fully online self check-in experience, without having to invest in an actual machine.
Online check-ins can be enabled through the official website or a dedicated mobile app, making things more convenient for guests.
A self check-in system can be an integral part of the overall concierge facilities offered to guests. A high-quality concierge app or system does more than providing directions to attractions in the city.
It can add a level of personalized service, provide local recommendations, important info, and ensure that guests have a hassle-free, amazing stay.
A kiosk is a physical instrument allowing hotels to automate check-in processes. While it's a convenient medium, a no-touch policy in the post-Covid era could make things difficult.
Having said that, with proper safety measures, kiosks can be a good choice to simplify the check-in process. Most instruments come with simple commands, clear typeface, and an intuitive design.
Apart from the self check-in functionality, a kiosk can:
While you might think that offering self check-in solutions could minimize interactions with guests, it only leads to better and improved personalized service. As much as science fiction would have you believe, robots aren't taking over. They're just assisting us in our daily lives.
The objective of self check-in systems is not to reduce your staff. In fact, they allow your staff the freedom to provide personalized service to guests. With less admin work, employees can focus on important areas, including guests' concerns and interests.
If you install a self check-in system in your property, it doesn't replace face-to-face interactions but makes them more meaningful.
Once again, it's also not about showing off the gadgets or technology. While guests would appreciate you for going a step ahead than competitors, your goal should be to gather information about your guests to provide tailored experiences.
With a self check-in solution, you can:
We have listed
10 Reasons to Invest in Self Check-In Technology
in a separate article. There are many reasons and they are each more valid than the other.
With a self check-in solution, efficiency takes the front seat on your property. Guests don't have to stand in queue at the reception desk. A busy season is better managed with a self check-in system in place.
With a mobile app or a kiosk, you can upsell amenities, local attractions, meals, and other offers with ease. Instead of being salesy, a simple notification can tell your guests about the offerings. Most importantly, they can checkout the details as per their convenience.
As mentioned earlier, self check-in systems are the perfect way to personalize interactions with guests. It's probably one of the most important reasons to adopt this technology.
While a good self check-in system comes with several features, in the beginning, you need to focus on just one thing: perfect integration.
A common issue with most self check-in systems is the lack of integration between guest-facing devices and the property management system of the hotel.
Fortunately, technology has assured complete hotel management platforms, which let you access data via multiple devices. This crucial information can be shared across departments.
A good example would be a housekeeper marking the room as clean, and the check-in kiosk making it available for an arriving guest.
Another major advantage is that a well-integrated system stores data in the PMS, and makes it available the next time the same guest visits your property. This lets you provide tailored services with ease. This data may include special requirements, notes, customer preferences, occupied rooms, and other information.
Note that the products listed below are ranked by order of preference with HotelMinder staff, customers & website users.
It's important to understand that one solution cannot suit all types of properties:
The best Online Check-In Solution or Kiosk System for a 500 bedrooms luxury hotel in Las Vegas has very little in commun with the one for a 25 rooms boutique hotel in the middle of rural Tasmania.
We usually work with independent properties and groups ranging from around 20 to 200 units.
The solutions listed below match the typical needs and budget of this kind of businesses.
Feel free to look at and demo some of the Online Check-In Solution or Kiosk Systems listed below, some of them with special offers and discounts only for HotelMinder users!
If you want more choice have a look at our
and if you would like professional guidance on what solution to choose for your business, consider booking a
1-to-1 Tech Advice Session with an HotelMinder Expert.
We live in a world with endless possibilities. While we can use the internet to order food, car rentals, medicines, and even book holidays, the same convenience should be provided to guests checking-in to your hotel. NextGen's mobile guest console is ideal for cutting down request processing time.
NextGen Concierge is a Fully No Touch-compliant on-property solution for higher guest engagement. With such a virtual check-in system, guests can leverage touchless communication, payments, and check-outs. Since there's no app download, the tool can be conveniently accessed from a browser. Here, guests can also discover your amenities and services pre-arrival.
With NextGen, guests receive an SMS right after the booking with a link to the online portal, which lists various services and recommendations, giving your guests a convenient medium to adapt to the post-Covid era. Virtual check-ins and touchless solutions are the new 'normal', and NextGen fits right into the picture of emerging trends in hospitality.
Hotels wanting a cutting edge check-in and concierge solution.
Pricing starts at $175 /month. No contract and no upfront fees but possible integration fee from PMS provider.
Exclusive Offer – Sign up for a demo of NexGen Concierge and receive a $50 credit!
Opera, Protel, Guestline,
Mews, Clock - more to come soon.
Mews Navigator is an all-in-one virtual concierge app, allowing guests to self check-in, and request amenities and in-room services. The app's real-time messaging feature acts as an easy-to-use line of communication between guests and the reception desk.
With a link received via email, guests can check-out online and simply drop the keys at the reception. Since it comes integrated with Apple Wallet, there's no need for cash payments or credit cards.
Mews Navigator integrates well with the Mews Operator, a self-service kiosk, which reduces the time spent on check-ins at the front desk. Together, both these solutions have a substantial impact on improving guest experience, and ensure seamless handling of guest data, payments, services, and more.
See Mews Operator in action in this video.
Bigger hotels looking for an alternative to expensive solutions like Opera.
Mews Navigator is an integral part of Mews PMS system starting at ~150EUR per month for a minimum of 20 units (for the basic version) without Booking Engine or Channel Manager.
Exclusive Offer – Get 10% discount on the Entreprise or Professional packages
As of 2020, Mews powerful API allows connections to more than 400 different hospitality solutions.
Way too many to list here!
Trusted by 1300+ hotel industry experts and many of our clients, SabeeApp is a full-fledged Cloud hotel software, which offers a wide range of innovative tools for independent hotels. It provides various integrated functions to simplify control over distribution platforms, reservation management, payment handling, and guest engagement.
One of the most affordable solutions, SabeeApp's primary objective is to help modern-day hoteliers reduce administrative load, improve guest satisfaction, and increase revenue.
SabeeApp's Guest Advisor is an easy-to-use concierge service. It comes as part of a comprehensive suite, and can't be used standalone. With Guest Advisor, you can facilitate self check-ins through a mobile app or a browser. With the mobile app, hoteliers can even up-sell services and provide more information to guests.
Small & Medium-sized properties looking for an integral solution.
From 39EUR/Month for a property with up to 9 rooms (in addition to SabeeApp suite)
Exclusive Offer – Sign up for a Demo with this link and get a 50€ credit!
Guest Advisor is an integral part of SabeeApp complete suite.
Agilysis is a leading property management, workforce management, inventory and procurement company developing innovative solutions for the hospitality industry.
With its self-service kiosk, guests can enjoy seamless check-ins, room encoding, and other services via email.
Agilysis comes with a full-fledged guest engagement suite, allowing your staff to better manage the needs of guests.
Since the kiosk integrates well with a wide range of applications from Agilysis, you can leverage an entire ecosystem of technology to improve guest experience.
Both mobile and kiosk check-in and check-out belong to the product rGuest Express, linked below.
The company primarily caters to the luxury market, including hotels with casinos, cruises, etc.
Bigger hotels and resorts with facilities like a casino, spa, etc.
Custom, depends on the needs of the property.
Exclusive Offer – Get 5% off
Agilysis Kiosk integrates with rGuest Stay Cloud PMS and the whole of Agilysys applications.
Do you need help selecting the best Online Check-In Solution or Kiosk System for your hotel? We can help.
Meet HotelMinder - We help ambitious hoteliers save time and improve direct sales, occupancy and guests satisfaction with modern technology and expert know-how.
Abitari is one of the most affordable and easiest-to-use, fully customizable check-in kiosk solution for small and medium hotels. With Abitari, you can convert any tablet into a self check-in solution. With its simple user interface, there's no need for programming or technical skills.
Abitari allows you to eliminate long queues at the front desk, and focuses on improving guest experience. Since it integrates well with multiple PMS solutions, you don't have to worry about simplifying your hotel operations further.
Abitari is Cloud-based, subscription model, which proves to be 90% cheaper than other comparable solutions in the market.
See Abitari in action in this video.
Small & Medium hotels looking for a solution that's able to completely replace the front desk operations.
From 99€ per month for the basic version, 199€ for payments, checkout, invoice, and ID scan features.
Exclusive Offer – 3 months free until July 31st 2020, then 1 month free
PMS: Apaleo, Oracle, Protel, Sihot, Siteminder and more (+80)
Lock Systems: Assa Abloy, Salto, Onity, Tesa and Hotek
Roommatik self check-in kiosks are compatible with prominent room key technologies, including contactless, code keys, magnetic stripe, physical keys, and bluetooth-enabled locks. As such, with this system in place, you can be assured of completely unattended, hassle-free check-ins. In less than a minute, your guests can get room keys from the 24/7 'reception desk'.
With a Roommatik kiosk installed on the property, guests don't have to worry about long queues. Over time, this leaves a long-lasting, positive impression. The kiosk lets you up-sell or cross-sell without being salesy or interacting with guests. Since Roommatik kiosks support 15 languages, you can cater to guests from around the world with ease.
Roommatik's IoT platform gives you more control over assisting guests. Additionally, it lets you issue room keys, gather critical information, and integrates well with existing software and locks. The kiosk can also be connected to your existing Channel Manager or PMS. With Roommatik, there's no need to manually synchronize your reservations. The kiosk manages everything seamlessly.
Hotels in mainland Europe looking for an adaptable and versatile solution.
Exclusive Offer – Get 300€ credit towards additional options
Infotur, Protel, Winhotel, Salto, Assa Abloy, Siteminder,
Mancloud has recently launched its beta version of a full-fledged online check-in module as an addition to its PMS, built according to modern-day requirements of the hospitality industry.
It's a highly secure, stable, and reliable IT solution.
Mancloud is a renowned developer of applications focusing on intuitive and well-designed user experience. It aims to simplify administrative processes, thereby increasing efficiency in hotel operations.
Flexible yet affordable, Mancloud helps you simplify workflows in the operations department of the property.
With its user-friendly interface, Mancloud online check-in module is an excellent choice for pre-arrival check-ins.
Bigger hotels in EU looking for a powerful and flexible solution
Free for users of Mancloud Property Management System.
Lightspeed, MyAllocator, Octorate, Siteminder, and Stripe.
If you're looking for a full-fledged self check-in system at your property, there's probably no better choice than Ariane. Deployed in more than 25 countries in over 3000 properties, Ariane offers web, mobile, and kiosk solutions for self check-ins. It also manufactures and distributes mobile keys for guests' convenience.
The on-demand pricing focuses on bespoke requirements of customers, and allows big hotels to use integrations with several PMS solutions.
Whether you're looking for an innovative or affordable way to improve guest services, Ariane Systems provides you with a unique and comprehensive range of products suited for every property type, including independent, affiliated, and 5-star properties.
Big hotels wanting high-quality self check-in solutions with serious PMS integrations.
Agilysys, Hotello, Infor,
Protel, Sihot, Webrezpro, StayNTouch, and Salto.
IRECKONU's groundbreaking kiosk integrates with the web/mobile app to improve guest experience. With this self check-in system, guests can also request amenities, upgrades, and run their own check-in and check-out processes.
With this system in place, your front office staff can monitor kiosk efficiency, personalize guest experience, and manage anticipated arrivals in a much better way. It gives more time to the staff to interact with guests on an interpersonal level.
IRECKONU's kiosk integrates well with IRECKONU CORE, a centralized dashboard to view, gather, and manage reports from multiple properties. It focuses on consolidating data from multiple PMS solutions to ensure easily accessible insights.
Big Hotels looking for a high quality solution to leverage the data they collect.
API allows for many integrations. Most notable ones are: Mews,
Alice, SynXis, Oracle, Infor, and Hetras.
Ivy by GoMoment is the 'new kid on the block' and a promising alternative to more established and sometimes cumbersome solutions. Backed by Google and IBM Watson, it leverages both artificial intelligence and human expertise to create memorable guest experiences, boost on-site spending, and improve operational efficiency.
As their 24/7 personal smart concierge, Ivy proactively communicates with guests via text message, WhatsApp or voice device like Amazon Alexa and Google Assistant to create a memorial experience while simultaneously catching issues before they leave the hotel. The Ivy AI understands guest inquiries and provides helpful, customized responses to their questions, while also routing service issues to the relevant department. Guests can also use the platform to make in-room service requests throughout their stay.
With Ivy, guests can effortlessly book spa appointments, make restaurant reservations, and utilize promotions and rewards, all from their mobile device and with no app required. Ivy’s AI evolves with every interaction, ensuring smart, more personal service with each and every guest. With the help of an AI-powered smartconcierge, Go Moment's portfolio of hotels, resorts and casinos enjoys higher guest engagement, more positive review rankings, and increased revenue.
Medium-to-big independent hotels and chains looking for AI platforms for seamless communication with guests.
4$ per room per month (minimum of $399)
Exclusive Offer – Only $299 /month for hotels up to 100 rooms
As hotels try to be more customer-oriented, self check-in will become the industry standard in the coming years.
While we've tried to provide you with ample information, we've love to know your take on this list. Have you tried any of these before? Are you thinking about installing a self check-in system at your property? How's your experience been?
And if you still don't know what Online Check-In Solution or Kiosk System you should choose, why don’t you get in touch with an expert?
When it comes to selecting the right technology solution for a business, professional advice is invaluable!
Not having to go through dozens of different vendors sales pitches will save you a lot of time, confusion and pressure.
The assurance you are moving forward with the right solution from the start will make you an
efficient decision maker while guaranteeing no costly mistake is being made.
A 1-to-1 Tech Advice Session
with an expert is the perfect way to ensure you are making the right choice through smart and informed decision making!
HotelMinder is a hospitality consulting agency providing services in operations, strategy, digital marketing and technology to independent Hotels.
We help busy hoteliers find, setup and run the right applications and services to manage business according to their needs, budget, technical and human resources requirements.
With a team of experienced and knowledgeable experts in the hospitality industry, HotelMinder has become a platform to easily connect you with the best minds and technology available on the market.
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