Best Hotel Online Self Check-in and Kiosk Systems of 2020

We live in a world with endless possibilities. While we can use the internet to order food, car rentals, medicines, and even book holidays, the same convenience should be provided to guests checking-in to your hotel. NextGen's mobile guest console is ideal for cutting down request processing time.

NextGen Concierge is a Fully No Touch-compliant on-property solution for higher guest engagement. With such a virtual check-in system, guests can leverage touchless communication, payments, and check-outs. Since there's no app download, the tool can be conveniently accessed from a browser. Here, guests can also discover your amenities and services pre-arrival.

With NextGen, guests receive an SMS right after the booking with a link to the online portal, which lists various services and recommendations, giving your guests a convenient medium to adapt to the post-Covid era. Virtual check-ins and touchless solutions are the new 'normal', and NextGen fits right into the picture of emerging trends in hospitality.

Hotels wanting a cutting edge check-in and concierge solution.

Pricing starts at $175 /month. No contract and no upfront fees but possible integration fee from PMS provider.

Opera, Protel, Guestline, Mews, Clock - more to come soon.

Mews Navigator is an all-in-one virtual concierge app, allowing guests to self check-in, and request amenities and in-room services. The app's real-time messaging feature acts as an easy-to-use line of communication between guests and the reception desk.

With a link received via email, guests can check-out online and simply drop the keys at the reception. Since it comes integrated with Apple Wallet, there's no need for cash payments or credit cards.

Mews Navigator integrates well with the Mews Operator, a self-service kiosk, which reduces the time spent on check-ins at the front desk. Together, both these solutions have a substantial impact on improving guest experience, and ensure seamless handling of guest data, payments, services, and more.

See Mews Operator in action in this video.

Bigger hotels looking for an alternative to expensive solutions like Opera.

Mews Navigator is an integral part of Mews PMS system starting at ~150EUR per month for a minimum of 20 units (for the basic version) without Booking Engine or Channel Manager.

As of 2020, Mews powerful API allows connections to more than 400 different hospitality solutions. Way too many to list here!

Trusted by 1300+ hotel industry experts and many of our clients, SabeeApp is a full-fledged Cloud hotel software, which offers a wide range of innovative tools for independent hotels. It provides various integrated functions to simplify control over distribution platforms, reservation management, payment handling, and guest engagement.

One of the most affordable solutions, SabeeApp's primary objective is to help modern-day hoteliers reduce administrative load, improve guest satisfaction, and increase revenue.

SabeeApp's Guest Advisor is an easy-to-use concierge service. It comes as part of a comprehensive suite, and can't be used standalone. With Guest Advisor, you can facilitate self check-ins through a mobile app or a browser. With the mobile app, hoteliers can even up-sell services and provide more information to guests.

Small & Medium-sized properties looking for an integral solution.

From 39EUR/Month for a property with up to 9 rooms (in addition to SabeeApp suite)

Guest Advisor is an integral part of SabeeApp complete suite.

Agilysis is a leading property management, workforce management, inventory and procurement company developing innovative solutions for the hospitality industry.

With its self-service kiosk, guests can enjoy seamless check-ins, room encoding, and other services via email. Agilysis comes with a full-fledged guest engagement suite, allowing your staff to better manage the needs of guests.

Since the kiosk integrates well with a wide range of applications from Agilysis, you can leverage an entire ecosystem of technology to improve guest experience. Both mobile and kiosk check-in and check-out belong to the product rGuest Express, linked below. The company primarily caters to the luxury market, including hotels with casinos, cruises, etc.

Bigger hotels and resorts with facilities like a casino, spa, etc.

Custom, depends on the needs of the property.

Agilysis Kiosk integrates with rGuest Stay Cloud PMS and the whole of Agilysys applications.

Abitari is one of the most affordable and easiest-to-use, fully customizable check-in kiosk solution for small and medium hotels. With Abitari, you can convert any tablet into a self check-in solution. With its simple user interface, there's no need for programming or technical skills.

Abitari allows you to eliminate long queues at the front desk, and focuses on improving guest experience. Since it integrates well with multiple PMS solutions, you don't have to worry about simplifying your hotel operations further.

Abitari is Cloud-based, subscription model, which proves to be 90% cheaper than other comparable solutions in the market. See Abitari in action in this video.

Small & Medium hotels looking for a solution that's able to completely replace the front desk operations.

From 99€ per month for the basic version, 199€ for payments, checkout, invoice, and ID scan features.

PMS: Apaleo, Oracle, Protel, Sihot, Siteminder and more (+80)
Lock Systems: Assa Abloy, Salto, Onity, Tesa and Hotek

Roommatik self check-in kiosks are compatible with prominent room key technologies, including contactless, code keys, magnetic stripe, physical keys, and bluetooth-enabled locks. As such, with this system in place, you can be assured of completely unattended, hassle-free check-ins. In less than a minute, your guests can get room keys from the 24/7 'reception desk'.

With a Roommatik kiosk installed on the property, guests don't have to worry about long queues. Over time, this leaves a long-lasting, positive impression. The kiosk lets you up-sell or cross-sell without being salesy or interacting with guests. Since Roommatik kiosks support 15 languages, you can cater to guests from around the world with ease.

Roommatik's IoT platform gives you more control over assisting guests. Additionally, it lets you issue room keys, gather critical information, and integrates well with existing software and locks. The kiosk can also be connected to your existing Channel Manager or PMS. With Roommatik, there's no need to manually synchronize your reservations. The kiosk manages everything seamlessly.

Hotels in mainland Europe looking for an adaptable and versatile solution.

On demand.

Cloudbeds, Mews, Infotur, Protel, Winhotel, Salto, Assa Abloy, Siteminder, Wubook, and YieldPlanet

Mancloud has recently launched its beta version of a full-fledged online check-in module as an addition to its PMS, built according to modern-day requirements of the hospitality industry. It's a highly secure, stable, and reliable IT solution.

Mancloud is a renowned developer of applications focusing on intuitive and well-designed user experience. It aims to simplify administrative processes, thereby increasing efficiency in hotel operations.

Flexible yet affordable, Mancloud helps you simplify workflows in the operations department of the property. With its user-friendly interface, Mancloud online check-in module is an excellent choice for pre-arrival check-ins.

Bigger hotels in EU looking for a powerful and flexible solution

Free for users of Mancloud Property Management System.

Lightspeed, MyAllocator, Octorate, Siteminder, and Stripe.

If you're looking for a full-fledged self check-in system at your property, there's probably no better choice than Ariane. Deployed in more than 25 countries in over 3000 properties, Ariane offers web, mobile, and kiosk solutions for self check-ins. It also manufactures and distributes mobile keys for guests' convenience.

The on-demand pricing focuses on bespoke requirements of customers, and allows big hotels to use integrations with several PMS solutions.

Whether you're looking for an innovative or affordable way to improve guest services, Ariane Systems provides you with a unique and comprehensive range of products suited for every property type, including independent, affiliated, and 5-star properties.

Big hotels wanting high-quality self check-in solutions with serious PMS integrations.

On-demand

Agilysys, Hotello, Infor, Misterbooking, Protel, Sihot, Webrezpro, StayNTouch, and Salto.

IRECKONU's groundbreaking kiosk integrates with the web/mobile app to improve guest experience. With this self check-in system, guests can also request amenities, upgrades, and run their own check-in and check-out processes.

With this system in place, your front office staff can monitor kiosk efficiency, personalize guest experience, and manage anticipated arrivals in a much better way. It gives more time to the staff to interact with guests on an interpersonal level.

IRECKONU's kiosk integrates well with IRECKONU CORE, a centralized dashboard to view, gather, and manage reports from multiple properties. It focuses on consolidating data from multiple PMS solutions to ensure easily accessible insights.

Big Hotels looking for a high quality solution to leverage the data they collect.

On-demand only.

API allows for many integrations. Most notable ones are: Mews, Alice, SynXis, Oracle, Infor, and Hetras.

Ivy by GoMoment is the 'new kid on the block' and a promising alternative to more established and sometimes cumbersome solutions. Backed by Google and IBM Watson, it leverages both artificial intelligence and human expertise to create memorable guest experiences, boost on-site spending, and improve operational efficiency.

As their 24/7 personal smart concierge, Ivy proactively communicates with guests via text message, WhatsApp or voice device like Amazon Alexa and Google Assistant to create a memorial experience while simultaneously catching issues before they leave the hotel. The Ivy AI understands guest inquiries and provides helpful, customized responses to their questions, while also routing service issues to the relevant department. Guests can also use the platform to make in-room service requests throughout their stay.

With Ivy, guests can effortlessly book spa appointments, make restaurant reservations, and utilize promotions and rewards, all from their mobile device and with no app required. Ivy’s AI evolves with every interaction, ensuring smart, more personal service with each and every guest. With the help of an AI-powered smartconcierge, Go Moment's portfolio of hotels, resorts and casinos enjoys higher guest engagement, more positive review rankings, and increased revenue.

Medium-to-big independent hotels and chains looking for AI platforms for seamless communication with guests.

4$ per room per month (minimum of $399)