Best Hotel Online Self Check-in and Kiosk Systems of 2020
While adoption of self check-in systems had already been increasing around the world, the Covid-19 crisis has turned it into a necessity. These aren't just edgy things used by big hotel chains, but something guests have come to expect of all hotels.
Even before the pandemic, check-in was never a good way to leave a long-lasting, positive impression. After a long drive or flight, most guests are just too tired to go through tedious paperwork. It's not really a good time for small talk, is it?
Nevertheless, a guest's arrival and check-in is the most crucial part in the customer service journey. While you might think that self check-in systems in hotels sound futuristic, people have already been checking-in online for flights. As such, it's not a foreign concept, but something that's easily doable.
Two Types of Self Check-in Solutions
When you first hear about self check-in systems, it's natural to consider only kiosks. But with advancements in technology, it's entirely possible to offer an fully online self check-in experience, without having to invest in an actual machine.
What is an Online Self Check-in System?

Online check-ins can be enabled through the official website or a dedicated mobile app, making things more convenient for guests.
A self check-in system can be an integral part of the overall concierge facilities offered to guests. A high-quality concierge app or system does more than providing directions to attractions in the city.
It can add a level of personalized service, provide local recommendations, important info, and ensure that guests have a hassle-free, amazing stay.
What is a Self Check-in Kiosk?

A kiosk is a physical instrument allowing hotels to automate check-in processes. While it's a convenient medium, a no-touch policy in the post-Covid era could make things difficult.
Having said that, with proper safety measures, kiosks can be a good choice to simplify the check-in process. Most instruments come with simple commands, clear typeface, and an intuitive design.
Apart from the self check-in functionality, a kiosk can:
- Read credit/debit cards, and even take physical payments
- Offer add-ons and upsells
- Print room door barcodes and registration keys
What Self Check-in Isn't?
While you might think that offering self check-in solutions could minimize interactions with guests, it only leads to better and improved personalized service. As much as science fiction would have you believe, robots aren't taking over. They're just assisting us in our daily lives.
The objective of self check-in systems is not to reduce your staff. In fact, they allow your staff the freedom to provide personalized service to guests. With less admin work, employees can focus on important areas, including guests' concerns and interests.
If you install a self check-in system in your property, it doesn't replace face-to-face interactions but makes them more meaningful.
Once again, it's also not about showing off the gadgets or technology. While guests would appreciate you for going a step ahead than competitors, your goal should be to gather information about your guests to provide tailored experiences.
With a self check-in solution, you can:
- Allow late night check-ins to business guests
- Manage early arrivals in a better manner
- Ensure safety and adhere to no-touch policies in the post-Covid era
Why Does Your Hotel Need a Self Check-in Solution?
We have listed 10 Reasons to Invest in Self Check-In Technology in a separate article. There are many reasons and they are each more valid than the other.
No more waiting lines

With a self check-in solution, efficiency takes the front seat on your property. Guests don't have to stand in queue at the reception desk. A busy season is better managed with a self check-in system in place.
Increased revenue opportunities
With a mobile app or a kiosk, you can upsell amenities, local attractions, meals, and other offers with ease. Instead of being salesy, a simple notification can tell your guests about the offerings. Most importantly, they can checkout the details as per their convenience.
Personalized guest experience
As mentioned earlier, self check-in systems are the perfect way to personalize interactions with guests. It's probably one of the most important reasons to adopt this technology.
What Do You Need in a Self Check-in System?
While a good self check-in system comes with several features, in the beginning, you need to focus on just one thing: perfect integration.
A common issue with most self check-in systems is the lack of integration between guest-facing devices and the property management system of the hotel.

Fortunately, technology has assured complete hotel management platforms, which let you access data via multiple devices. This crucial information can be shared across departments.
A good example would be a housekeeper marking the room as clean, and the check-in kiosk making it available for an arriving guest.
Another major advantage is that a well-integrated system stores data in the PMS, and makes it available the next time the same guest visits your property. This lets you provide tailored services with ease. This data may include special requirements, notes, customer preferences, occupied rooms, and other information.
List of the Best Self Check-In Systems
Note that the products listed below are ranked by order of preference with HotelMinder experts, customers & website users. It's important to understand that one solution cannot suit all types of properties: The best Online Check-In Solution or Kiosk System for a 500 bedrooms luxury hotel in Las Vegas has little in common with the one for a 25 rooms boutique hotel in the middle of rural Tasmania.
At HotelMinder we work with small and medium independent hotels and chains of hotels ranging from around 15 to 150 rooms. The solutions listed below are the ones our clients use, as they match the needs and budget of those types of properties.
For even more Online Check-In Solution or Kiosk Systems, have a look at our Partners Marketplace. If you are looking for professional guidance on what solution to choose for your hotel business, how to choose it, install it, etc — then look no further as it's exactly what we do. If you only need a little bit of help, consider booking a 1-to-1 Expert Session.
Feel free to request more information for the solutions listed below, several of them with special offers and discounts only for HotelMinder users!
NexGen Concierge Exclusive Offer

We live in a world with endless possibilities. While we can use the internet to order food, car rentals, medicines, and even book holidays, the same convenience should be provided to guests checking-in to your hotel. NextGen's mobile guest console is ideal for cutting down request processing time.
NextGen Concierge is a Fully No Touch-compliant on-property solution for higher guest engagement. With such a virtual check-in system, guests can leverage touchless communication, payments, and check-outs. Since there's no app download, the tool can be conveniently accessed from a browser. Here, guests can also discover your amenities and services pre-arrival.
With NextGen, guests receive an SMS right after the booking with a link to the online portal, which lists various services and recommendations, giving your guests a convenient medium to adapt to the post-Covid era. Virtual check-ins and touchless solutions are the new 'normal', and NextGen fits right into the picture of emerging trends in hospitality.
Sign up for a demo and receive a $50 credit!
Exclusive HotelMinder OfferMews | Opera | Protel | Clock | Guestline |
Exclusive Offer:
Sign up for a demo and receive a $50 credit!
SabeeApp Exclusive Offer

Trusted by 1300+ hotel industry experts and many of our clients, SabeeApp is a full-fledged Cloud hotel software, which offers a wide range of innovative tools for independent hotels. It provides various integrated functions to simplify control over distribution platforms, reservation management, payment handling, and guest engagement.
One of the most affordable solutions, SabeeApp's primary objective is to help modern-day hoteliers reduce administrative load, improve guest satisfaction, and increase revenue.
SabeeApp's Guest Advisor is an easy-to-use concierge service. It comes as part of a comprehensive suite, and can't be used standalone. With Guest Advisor, you can facilitate self check-ins through a mobile app or a browser. With the mobile app, hoteliers can even up-sell services and provide more information to guests.
Save €475 or more with no onboarding fee + one month free subscription
Exclusive HotelMinder OfferSmall to Medium Hotels, Resorts, and Guest Houses looking for a simple, clear, and easy to implement solution.
From €39 per month for a property with up to 9 rooms (in addition to SabeeApp suite)
GuestJoy

GuestJoy allows hotels to provide contactless guest experiences. Online check-in, upsell, gathering feedback - all in one system - eliminating the need to purchase multiple platforms.
GuestJoy is a great match for boutique hotels, small chains, all the way up to larger city hotels. It is extremely easy to use and we provide best-in-class support to help you along the way.
Main features:
- Online check-in, distributing key codes
- Pre and post-stay emails, announcements
- Upselling pre-arrival with segmentation
- Private surveys - understanding guest issues
- Tripadvisor and Google integration
- Data & Reports
Hotels and short-term rentals of all sizes but most particularly independent hotels of around 50 room or more.
Monthly fee + fee based on the number of rooms and modules in use. GuestJoy doesn't charge commission on additional revenue generated. Training, support, and assistance are included in the monthly cost and are unlimited.
Mews | Cloudbeds | SiteMinder |
Mews Exclusive Offer

Mews Navigator is an all-in-one virtual concierge app, allowing guests to self check-in, and request amenities and in-room services. The app's real-time messaging feature acts as an easy-to-use line of communication between guests and the reception desk.
With a link received via email, guests can check-out online and simply drop the keys at the reception. Since it comes integrated with Apple Wallet, there's no need for cash payments or credit cards.
Mews Navigator integrates well with the Mews Operator, a self-service kiosk, which reduces the time spent on check-ins at the front desk. Together, both these solutions have a substantial impact on improving guest experience, and ensure seamless handling of guest data, payments, services, and more.
See Mews Operator in action in this video.
Get 15% discount on the Enterprise or Professional packages
Exclusive HotelMinder OfferMedium to Big Hotels looking for a powerful system with lots of possibilities. Good modern alternative to older system like Opera.
Mews Navigator is an integral part of Mews PMS system starting at ~150EUR per month for a minimum of 20 units (for the basic version) without Booking Engine or Channel Manager.
Atomize | Lightspeed | Oaky | Pace | Revinate | SiteMinder | Abitari | Assa Abloy | Beonprice | Booklogic | duetto | goki | helloshift | Hotel-Spider | Howazit | IDeaS | Impala | infor | Lybra | Outperform RMS | PriceLabs | Rateboard | Rentals United | Roommatik | Sage | STAAH | Sabre | Trust You | Whistle | Wishbox | Yield Planet | Zapier |
Do you need help selecting the best Online Check-In Solution or Kiosk System for your hotel? We can help.
Meet HotelMinder - We empower ambitious hoteliers maximize performance, guests satisfaction & coworkers engagement with modern technology and expert know-how.
Learn MoreAbitari Exclusive Offer

Abitari is one of the most affordable and easiest-to-use, fully customizable check-in kiosk solution for small and medium hotels. With Abitari, you can convert any tablet into a self check-in solution. With its simple user interface, there's no need for programming or technical skills.
Abitari allows you to eliminate long queues at the front desk, and focuses on improving guest experience. Since it integrates well with multiple PMS solutions, you don't have to worry about simplifying your hotel operations further.
Abitari is Cloud-based, subscription model, which proves to be 90% cheaper than other comparable solutions in the market. See Abitari in action in this video.
Get 1 month for free
Exclusive HotelMinder OfferSmall & Medium hotels looking for a solution that is able to completely replace the front desk operations.
From €99 per month for the basic version, €199 for payments, checkout, invoice, and ID scan features.
Apaleo | Oracle | Protel | SiteMinder | Assa Abloy | Salto | Onity | Tesa | Hotek |
Exclusive Offer:
Get 1 month for free
Agilysys Exclusive Offer

Agilysis is a leading property management, workforce management, inventory and procurement company developing innovative solutions for the hospitality industry
With its self-service kiosk, guests can enjoy seamless check-ins, room encoding, and other services via email. Agilysis comes with a full-fledged guest engagement suite, allowing your staff to better manage the needs of guests.
Since the kiosk integrates well with a wide range of applications from Agilysis, you can leverage an entire ecosystem of technology to improve guest experience. Both mobile and kiosk check-in and check-out belong to the product rGuest Express, linked below.The company primarily caters to the luxury market, including hotels with casinos, cruises, etc.
Agilysis Kiosk integrates with rGuest Stay Cloud PMS and the whole of Agilysys applications.
Get 5% off by quoting HotelMinder
Exclusive HotelMinder OfferBigger hotels and resorts with facilities like a casino, spa, etc
Custom, depending on the needs of the property.
Exclusive Offer:
Get 5% off by quoting HotelMinder
Roommatik Exclusive Offer

Roommatik self check-in kiosks are compatible with prominent room key technologies, including contactless, code keys, magnetic stripe, physical keys, and bluetooth-enabled locks. As such, with this system in place, you can be assured of completely unattended, hassle-free check-ins. In less than a minute, your guests can get room keys from the 24/7 'reception desk'.
With a Roommatik kiosk installed on the property, guests don't have to worry about long queues. Over time, this leaves a long-lasting, positive impression. The kiosk lets you up-sell or cross-sell without being salesy or interacting with guests. Since Roommatik kiosks support 15 languages, you can cater to guests from around the world with ease.
Roommatik's IoT platform gives you more control over assisting guests. Additionally, it lets you issue room keys, gather critical information, and integrates well with existing software and locks. The kiosk can also be connected to your existing Channel Manager or PMS. With Roommatik, there's no need to manually synchronize your reservations. The kiosk manages everything seamlessly.
Get 300€ credit towards additional options
Exclusive HotelMinder OfferHotels in mainland Europe looking for an adaptable and versatile solution.
On demand
Cloudbeds | Mews | Protel | Winhotel | Assa Abloy | Salto | SiteMinder | WuBook | YieldPlanet |
Exclusive Offer:
Get 300€ credit towards additional options
Do you need help selecting the best Online Check-In Solution or Kiosk System for your hotel? We can help.
Ariane

If you're looking for a full-fledged self check-in system at your property, there's probably no better choice than Ariane. Deployed in more than 25 countries in over 3000 properties, Ariane offers web, mobile, and kiosk solutions for self check-ins. It also manufactures and distributes mobile keys for guests' convenience.
The on-demand pricing focuses on bespoke requirements of customers, and allows big hotels to use integrations with several PMS solutions.
Whether you're looking for an innovative or affordable way to improve guest services, Ariane Systems provides you with a unique and comprehensive range of products suited for every property type, including independent, affiliated, and 5-star properties.
Big hotels wanting high-quality self check-in solutions with serious PMS integrations.
On demand.
Agilysys | Hotello | Infor | Misterbooking | Protel | Sihot | WebRezPro | StayNTouch | Salto |
IRECKONU

IRECKONU's groundbreaking kiosk integrates with the web/mobile app to improve guest experience. With this self check-in system, guests can also request amenities, upgrades, and run their own check-in and check-out processes.
With this system in place, your front office staff can monitor kiosk efficiency, personalize guest experience, and manage anticipated arrivals in a much better way. It gives more time to the staff to interact with guests on an interpersonal level.
IRECKONU's kiosk integrates well with IRECKONU CORE, a centralized dashboard to view, gather, and manage reports from multiple properties. It focuses on consolidating data from multiple PMS solutions to ensure easily accessible insights.
Big Hotels looking for a high quality solution to leverage the data they collect.
On demand.
Mews | Alice | SynXis | Infor | Hetras |
HotelFriend Exclusive Offer

Get 10% discount on your subscription
Exclusive HotelMinder OfferSmaller independent properties looking for a modern & elegant solution - and chains as HotelFriend multi-property management is excellent.
The HotelFriend Suite is super affordable. PMS and Booking Engine only starts at 80€ per month while complete solution including up to 3 OTA connections with the Channel Manager starts at 125€ per month.
SiteMinder | Wubook | stripe |
Exclusive Offer:
Get 10% discount on your subscription
Ivy by GoMoment Exclusive Offer

Ivy by GoMoment is the 'new kid on the block' and a promising alternative to more established and sometimes cumbersome solutions. Backed by Google and IBM Watson, it leverages both artificial intelligence and human expertise to create memorable guest experiences, boost on-site spending, and improve operational efficiency.
As their 24/7 personal smart concierge, Ivy proactively communicates with guests via text message, WhatsApp or voice device like Amazon Alexa and Google Assistant to create a memorial experience while simultaneously catching issues before they leave the hotel. The Ivy AI understands guest inquiries and provides helpful, customized responses to their questions, while also routing service issues to the relevant department. Guests can also use the platform to make in-room service requests throughout their stay
With Ivy, guests can effortlessly book spa appointments, make restaurant reservations, and utilize promotions and rewards, all from their mobile device and with no app required. Ivy’s AI evolves with every interaction, ensuring smart, more personal service with each and every guest. With the help of an AI-powered smartconcierge, Go Moment's portfolio of hotels, resorts and casinos enjoys higher guest engagement, more positive review rankings, and increased revenue.
Only $299 /month for hotels up to 100 rooms
Exclusive HotelMinder OfferMedium-to-big independent hotels and chains looking for AI platforms for seamless communication with guests.
$4 per room per month (with a minimum of $399)
Exclusive Offer:
Only $299 /month for hotels up to 100 rooms
Conclusion
As hotels try to be more customer-oriented, self check-in will become the industry standard in the coming years.
While we've tried to provide you with ample information, we've love to know your take on this list. Have you tried any of these before? Are you thinking about installing a self check-in system at your property? How's your experience been?
And if you still don't know what Online Check-In Solution or Kiosk System you should choose, why don’t you get in touch with an expert?
At HotelMinder, we assist ambitious entrepreneurs manage small and medium independent hotels and chains ranging from around 15 to 150 rooms, so we know and understand how automation with the right tech is essential for a successful hotel business.
Planning the selection and implementation of your new solution with an expert is the only way to ensure you are making the right choice through smart and informed decision making while avoiding pitfalls. Not having to go through dozens of different vendors sales pitches will save you a lot of time, confusion and pressure.
The assurance you are moving forward with the right solution from the start will make you an
efficient decision maker while guaranteeing no costly mistake is being made.

HotelMinder Team
Your Hospitality ExpertsHotelMinder is a hospitality consulting agency providing services in operations, strategy, digital marketing and technology to independent Hotels. We help busy hoteliers find, setup and run the right applications and services to manage business according to their needs, budget, technical and human resources requirements. With a team of experienced and knowledgeable experts in the hospitality industry, HotelMinder has become a platform to easily connect you with the best minds and technology available on the market.
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