Runnr.ai is an AI guest communication platform for accommodation providers. It automates messaging across the full guest journey, from pre-booking through post-checkout, and connects to a property's PMS and existing messaging channels through a single unified inbox.
Founded in 2022 by three former Booking.com colleagues (Michiel de Vor, Maarten Fugers, and Steven O.), the company is based in the Netherlands and works with hotels, hostels, aparthotels, holiday parks, and campsites.
Conversational AI built for hospitality: The assistant is trained on property-specific information such as room details, on-site instructions, opening hours, facilities, and local recommendations. It answers guest questions automatically rather than relying on a fixed set of scripted replies.
Action, not just answers: Within a conversation, Runnr.ai can trigger upsells, send online check-in links, share payment links, issue mobile keys, and create housekeeping or maintenance tasks in connected systems.
Multilingual by default: Guests write in their own language and staff receive and reply in theirs.
Messaging runs across WhatsApp, SMS, webchat, voice, email, and OTA inboxes including Booking.com, Airbnb, and Expedia.
Runnr.ai - Expert Reviews
Worked with Runnr.ai? Leave a review.
Every perspective matters. Whether you're a hotelier using it daily or a consultant who's implemented it across properties, your experience helps others make better decisions.
Write a 2-Min ReviewPublished under your name and credentials.
Runnr.ai — Pricing
Pricing starts at €100 / month.
WhatsApp messaging is billed separately from the platform fee. WhatsApp charges per conversation (a 24-hour window) and varies by the guest's country of origin and message category. Runnr.ai cites an average of roughly €0.75 per room per month for this cost.
Minimum property size: aimed at accommodations with at least 10 rooms or units.
Get a customized quote tailored to your business.
Runnr.ai - HotelMinder Tech Index Rating
HTI Popularity:
Pricing:
Ease of Use:
Hotelier Score:
Expert Score:
Runnr.ai - Recommended For
Recommended for medium and large hotels, hostels and short-term-rental properties in Europe. Recommended for midscale properties.
Runnr.ai - Third-Party Integrations
Mews | Apaleo | Opera | Clock | Stayntouch | RoomRaccoon | Guestline | Cloudbeds | Flexkeeping |
Runnr.ai - Pros & Cons
Pros:
Runnr.ai has a high ease of use ranking
Runnr.ai has many registered integrations with third party applications
Guest Communication Software by Runnr.ai
Runnr.ai's main product is an AI virtual concierge that handles guest messaging for accommodation providers. It connects to the property's PMS and pulls real booking and guest data, giving the assistant full context on each reservation and prior conversations.
The product centres on a unified inbox that consolidates WhatsApp, SMS, webchat, voice, email, and OTA messaging (Booking.com, Airbnb, Expedia) into one view for staff. It answers routine questions automatically and escalates to a human when needed.
Beyond messaging, it executes operational actions: digital check-in, upsells (breakfast, late check-out, parking, extras), payment collection, mobile key issuance, and automated task creation in housekeeping and operations tools.
It is built for hotels, hostels, aparthotels, holiday parks, and campsites with 10 or more rooms or units.
Compare Runnr.ai to Alternative Solutions
We partner with 200+ leading hotel technology vendors and top industry experts to empower hoteliers with the technology and operational guidance necessary to maximize their property’s performance, improve guest satisfaction and staff engagement. Compare Runnr.ai with:
One single system to manage your resort's daily operations.
Founded in 2018 and headquartered in the United Kingdom, Eleanor is redefining frontline operations by replacing the long-held reliance on multiple systems and apps with one seamless solution. Today, Eleanor empowers more than 10,000 guest-facing employees across branded and independent resorts worldwide, enabling teams to deliver exceptional service with confidence.
Eleanor is widely recognised as a reliable, preferred platform for hotels and resorts seeking to streamline operations through a single, intuitive system.
Conversational AI for hotels. Automate 90%+ of guest messages on your website, WhatsApp, and Instagram. 3x direct bookings and cut support costs by 10x.
Maximize revenue with real human connection, automated.
We send real human-made videos, personalized by AI, at key moments in the guest journey. Delivered via WhatsApp, email, and SMS to boost bookings, upsells, and repeat stays.
Browse the best Hotel Technology in HotelMinder Tech Index or Talk to an Expert today.